Lexus of Manchester - Service Center

Always Great Service As usual the service was communicated and performed in an excellent manner. The consistency is gratefully appreciated as well as the availability of s As usual the service was communicated and performed in an excellent manner. The consistency is gratefully appreciated as well as the availability of service times. More

Above and beyond service experience. This was my first time at Ira and my first Lexus service since moving to New Hampshire. I arrived without an appointment, after red lights appeared o This was my first time at Ira and my first Lexus service since moving to New Hampshire. I arrived without an appointment, after red lights appeared on my dash while driving on the highway 101.. My 2005 ES330 is my third Lexus since 1992. I have lived in three other states during that time (Virginia, Missouri, and Illinois) and was always very satisfied with service at my Lexus dealer. The service at Ira was my best service ever. Service Consultant, Laurie Beauchemin, thoroughly explained everything that needed to be addressed. When the invoice was ready, she carefully went through it with me. In between, she was checking on me and offering explanations and suggestions, while I waited for my car. Laurie is a very valuable asset to Ira Lexus. Certified Technician, Tim Thirkell, was the best I had ever encountered. He worked on my car for 8 hours and took care of numerous issues, including 90K mile service. Laurie took me to the service bay, where Tim showed me what he was doing and why. He explained issues that needed to be addressed immediately and issues to watch for down the road. I commented that the engine looked really dirty, so Tim actually power washed it for me. Both Laurie and Tim went the extra mile and I had complete confidence in them. They did a professional job, with personal attention to the customer. I could not have been more pleased and left extremely grateful for their good work. Nancy Koberstein Exeter, New Hampshire More

Met with staff who communicated from start to finish. Staff listened to my concerns and did all to make my visit successful. I left the dealership grateful I had purchased my vehicle in a place where my Staff listened to my concerns and did all to make my visit successful. I left the dealership grateful I had purchased my vehicle in a place where my car would be maintained and my investment insured. More

Expectations Laurie did a great job in servicing my needs and went far beyond doing a great job. She was very respective to what I needed done and how to get it d Laurie did a great job in servicing my needs and went far beyond doing a great job. She was very respective to what I needed done and how to get it done within my budget. More

Dawn is awesome - very customer focused! This is my 5th or 6th Lexus from this dealership and they are awesome! From Sales to Service and everyone in between, i always have great experiences This is my 5th or 6th Lexus from this dealership and they are awesome! From Sales to Service and everyone in between, i always have great experiences. Dawn, in particular, takes great care to serve her customers' personally. She's friendly, professional, considerate of our time yet thorough and pays attention to small details like wiping off the car in the snow :) Really appreciate her personal attention. More

Service Dept. Josh Marquis knows so much about the Lexus - and after owning three It is comforting to know he knows a lot about them. The service dept is great! Josh Marquis knows so much about the Lexus - and after owning three It is comforting to know he knows a lot about them. The service dept is great! More

Always well taken care of We have been having our vehicles serviced here for over 15 years - including 13 years when we lived in northern VT. Both my husband and I are on our s We have been having our vehicles serviced here for over 15 years - including 13 years when we lived in northern VT. Both my husband and I are on our second Lexus's. We buy cars we like and keep them. Josh Marquis is very knowledgeable and is our go to guy for maintenance. He has been invaluable maintaining our vehicles so they run well, even after 200,000 miles. We recently moved back to NH and drove to the dealership-Everyone was friendly and welcoming and the waiting area is nicely done. Cannot say enough good things about Josh and Frazier ( who drove to VT all those years to pick up our car) both are extremely knowledgeable about Lexus cars. More

Outstanding customer service Josh was great helping me understand with what was going on with my car. I feel I can trust in the repair and service is provided and love that i can Josh was great helping me understand with what was going on with my car. I feel I can trust in the repair and service is provided and love that i can get a loaner car And not have to wait. More

Excellent My service was excellent. Dawn did a great job explaining the service and also helping with an outstanding issue that I didn't take care of in a timel My service was excellent. Dawn did a great job explaining the service and also helping with an outstanding issue that I didn't take care of in a timely manner. Thank you! More

Thank You Kelli was terrific...knowledgeable, punctual, attentive etc. A shout out to Barry also for an efficient, quick and courteous check in and check ou Kelli was terrific...knowledgeable, punctual, attentive etc. A shout out to Barry also for an efficient, quick and courteous check in and check out process. He is always very attentive. More