Lexus of Manchester - Service Center

Great service! This is absolutely the best car dealership in greater Manchester to do business. Great service... in a spotless facility. If waiting in the customer This is absolutely the best car dealership in greater Manchester to do business. Great service... in a spotless facility. If waiting in the customer service area, you couldn't be made more comfortable... lots of amenities! Oh yes, can't forget how friendly everyone is. The staff is outstanding! More

Great service and attention to detail. A great group here! Dawn is excellent and you only need describe the problem once and she takes care of it. The unsung heroes are the folks in the back doing the actual Dawn is excellent and you only need describe the problem once and she takes care of it. The unsung heroes are the folks in the back doing the actual mechanical work. They are true professionals and their work is impeccable. Arrangement for a loaner vehicle was, as requested commensurate with my own vehicle which was a real pleasure. I greatly appreciate the care that is taken while servicing my car. I don't have to worry about dirt, grease, or minor paint nicks. Very pleased and you folks are my "go to". I just wish you could do some warranty work on my Stingray! :-) Keep up the good work my friends! More

Great Work was completed in a timely fashion.service was in contact with me by cell phone from start to finish and even saved the control arm that was bad o Work was completed in a timely fashion.service was in contact with me by cell phone from start to finish and even saved the control arm that was bad on my vehicle. More

Great service Laurie took care of all my needs for my 10,000 mile check up. She listens and really takes care of her clients - give her a raise! Laurie took care of all my needs for my 10,000 mile check up. She listens and really takes care of her clients - give her a raise! More

Responsive and timely service Laurie Beauchemin was helpful as always with clarifying service needs and keeping us posted on the timing of the work. We have the pick up and drop o Laurie Beauchemin was helpful as always with clarifying service needs and keeping us posted on the timing of the work. We have the pick up and drop off of our vehicles with IRA and the use of a loaner car. Laurie and Fraser always do an outstanding job of coordinating the pick ups and drop offs, despite us living 100 miles from the dealership More

Went in for a recall. Issues were found during inspection. I wasn't planning on spending a $1000 buck when I brought the car in for recall. Staff was friendly and efficient and explained that they found proble I wasn't planning on spending a $1000 buck when I brought the car in for recall. Staff was friendly and efficient and explained that they found problems with the car. I did do the recommended work but it was a financial hit I wasn't expecting. More

Always Great Service As usual the service was communicated and performed in an excellent manner. The consistency is gratefully appreciated as well as the availability of s As usual the service was communicated and performed in an excellent manner. The consistency is gratefully appreciated as well as the availability of service times. More

Exceptional Service Laurie always is pleasant and a joy to work with. It never is any fun when your car is being serviced but Laurie takes the pain out of it. She always Laurie always is pleasant and a joy to work with. It never is any fun when your car is being serviced but Laurie takes the pain out of it. She always recommends just what you need and no more. I trust that Laurie is looking out for my best interests. More

Above and beyond service experience. This was my first time at Ira and my first Lexus service since moving to New Hampshire. I arrived without an appointment, after red lights appeared o This was my first time at Ira and my first Lexus service since moving to New Hampshire. I arrived without an appointment, after red lights appeared on my dash while driving on the highway 101.. My 2005 ES330 is my third Lexus since 1992. I have lived in three other states during that time (Virginia, Missouri, and Illinois) and was always very satisfied with service at my Lexus dealer. The service at Ira was my best service ever. Service Consultant, Laurie Beauchemin, thoroughly explained everything that needed to be addressed. When the invoice was ready, she carefully went through it with me. In between, she was checking on me and offering explanations and suggestions, while I waited for my car. Laurie is a very valuable asset to Ira Lexus. Certified Technician, Tim Thirkell, was the best I had ever encountered. He worked on my car for 8 hours and took care of numerous issues, including 90K mile service. Laurie took me to the service bay, where Tim showed me what he was doing and why. He explained issues that needed to be addressed immediately and issues to watch for down the road. I commented that the engine looked really dirty, so Tim actually power washed it for me. Both Laurie and Tim went the extra mile and I had complete confidence in them. They did a professional job, with personal attention to the customer. I could not have been more pleased and left extremely grateful for their good work. Nancy Koberstein Exeter, New Hampshire More

Met with staff who communicated from start to finish. Staff listened to my concerns and did all to make my visit successful. I left the dealership grateful I had purchased my vehicle in a place where my Staff listened to my concerns and did all to make my visit successful. I left the dealership grateful I had purchased my vehicle in a place where my car would be maintained and my investment insured. More