Lexus of Manchester - Service Center

The Service is great...Sales lost a lifelong Lexus customer If you are looking for service on your Lexus, they do a good job. If you are looking to buy a Lexus, go to northern MA. The service department was If you are looking for service on your Lexus, they do a good job. If you are looking to buy a Lexus, go to northern MA. The service department was always honest and even helped me out in crisis while I was in another state! I will miss the customer service from this place but I will not buy Lexus again after Lexus would not cover the oil cooler pipe leak that almost lost me an engine. Yet it is well documented and they have admitted the part was defective and they even sponsored a customer support extended warranty for it. They even changed the design after 2011 because of the issue. However because my part decided to fail after that date, they don't think it is their problem. So they chose to lose a 50K purchase over a $591.00 customer reimbursement. Strong work Lexus! More

Brought Lexus in suspension repair I brought Lexus in to have suspension repaired. They charged me $1225 and reported that total cost for repair would be over 20,000 for parts and labor I brought Lexus in to have suspension repaired. They charged me $1225 and reported that total cost for repair would be over 20,000 for parts and labor, then they said they were not sure could get parts and tech said didnt want to do job cause vehicle too rusty. Why didnt they tell me that before running up the tab to $1225. I asked to have AC looked at. They said they didnt do that because we said to stop work. But they charged me $134 included in the $1225 bill for something they could not explain. Sent emails to Dawn but never got response except for her to say never worked on AC. I asked for detail on what they did for $1225 and never got a reply. Avoid this place at all costs, there are good Lexus repair facilities but this one is NOT. More

Warranty Dealer wrongfully denied warranty work; overcharged for tire estimate by 30%+. Claimed “outside source” for damage to tie rods but was unable to ident Dealer wrongfully denied warranty work; overcharged for tire estimate by 30%+. Claimed “outside source” for damage to tie rods but was unable to identify any parts which had been damaged; sought to replace hub unnecessarily. More

A very confortable place for reception and service. This is a very confortable place for reception and service. I always feel being very well treated for every visiting, either for service and shopping This is a very confortable place for reception and service. I always feel being very well treated for every visiting, either for service and shopping for upgrades. More

It was a very good experience. I was pleased with the service, however it was my 3rd time in for the noise the car was making. The was also in the previous 2 times for other things I was pleased with the service, however it was my 3rd time in for the noise the car was making. The was also in the previous 2 times for other things but they did not hear the noise. More

Barry is great Barry and Laurie are the best! Dawn too. Always one diff service because of them. You are lucky to have such great staff and loyalty Barry and Laurie are the best! Dawn too. Always one diff service because of them. You are lucky to have such great staff and loyalty More

140,000 mi GX service Laurie and her team were fantastic as usual. Ken Manager in parts was eaqually fantastic also. Ray went out of his way to do research on a question fo Laurie and her team were fantastic as usual. Ken Manager in parts was eaqually fantastic also. Ray went out of his way to do research on a question for me. Matthew and Meri G More

State Inspection In Joshua’s absence Laurie was able to assist me with my inspection sticker. She was very knowledgeable and was able to get us out of the dealership In Joshua’s absence Laurie was able to assist me with my inspection sticker. She was very knowledgeable and was able to get us out of the dealership within a reasonable time on a very busy Saturday. More

Reset "maintenance required" Message The service and loaner were excellent however, the "maintenance required" message was not reset in the car so I'll have to stop back and have that don The service and loaner were excellent however, the "maintenance required" message was not reset in the car so I'll have to stop back and have that done (unless you can tell me how to do it by email or phone). I don't like that, but everything else was fine. More

Brakes Laurie and team at IRA Lexus of Manchester did a great job with my recent servicing of my RX 350. The job was done timing and under the estimate prov Laurie and team at IRA Lexus of Manchester did a great job with my recent servicing of my RX 350. The job was done timing and under the estimate provided. Great job! More