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Lexus of Manchester - Service Center

Bedford, NH

4.8
837 Reviews

837 Reviews of Lexus of Manchester - Service Center

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October 23, 2023

Highly qualified and expert technicians that pride in their work. I highly recommend Lexus of Manchester More

by Charestnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bilodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Lexus of Manchester responded

It's wonderful to hear that Ira Lexus of Manchester has highly qualified and expert technicians who take pride in their work. Having a skilled and dedicated service team is crucial for maintaining the quality of your vehicle. Thank you for your recommendation. We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Laurie is our service person and always alway always goes above and beyond to be of help! More

by Marianne philbrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Laurie went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 14, 2023

Efficient,courteous, helpful, honest, Transperant, thorough, dependable, good Service, clean facilities, attentive and caring Personnel, excellent maintenance work More

by Frpac439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Lexus of Manchester responded

Thank you for your comprehensive feedback! We're delighted to hear that you had an efficient, courteous, and thorough experience with our team. We take pride in being transparent and honest, and we're dedicated to providing excellent maintenance work in clean facilities. If you ever have more needs or questions, please don't hesitate to reach out. Thank you for choosing us!

October 13, 2023

My first 5k service was great, in and out in an hour. Everyone was very nice, More

by l.hurd.06385
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Lexus of Manchester responded

We're delighted to hear that your first 5k service was a great experience, completed quickly and that everyone was very nice. Your satisfaction and time are important to us, and we're here to provide excellent service for all your future needs. Thank you for choosing us, and we look forward to serving you again!

October 13, 2023

The place is very clean professional staff are very nice jobs is fast it a responsible dealership one you can trust the most clean up the customer car that a good example for customer service thanks IRA. Ma More

by chhunlee78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Arneil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Bilodeau
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cripps
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Marquis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rhoades
3.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
3.0
This rating includes all reviews, with more weight given to recent reviews.
Fraser Clark
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kellie Sforza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nicholson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Lexus of Manchester responded

It's great to hear that you had a positive experience at IRA Lexus of Manchester. A clean environment, professional staff, and fast service are all important aspects of providing excellent customer service. Enjoy your well-maintained car!

October 13, 2023

Went for my 25,000 mile service and was greeted in the garage - Im sorry, I forgot his name, older gent veteran from Pease Air force base, then my service man Shawn who took very good care of my car and c More

by Ghfmpc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liridon Syla
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn
Oct 13, 2023 -

Ghfmpc responded

Went for my 25,000 mile service and was greeted in the garage by Barry, then my service man Shawn who took very good care of my car and called me with an issue to see if I wanted it to be repaired. Everything that was done I knew about before it was done. At the end there were no surprise charges. A very nice experience. The car was done in the time predicted. C. Cammilleri

Oct 16, 2023 -

Lexus of Manchester responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

October 13, 2023

Always friendly. Knowledgeable and never a hard sell. Service center is truly focused on their customers. More

by Mlvanberlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Lexus of Manchester responded

We greatly appreciate your kind words! It's wonderful to hear that our team is always friendly and knowledgeable and that you've never felt pressured into a hard sell. We are dedicated to being customer-focused in our service center. Thank you for choosing us, and we look forward to continuing to provide you with exceptional service!

October 13, 2023

Always a pleasant experience! Employees friendly and professional Sean is easy to work with. Thanks More

by cecchd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a pleasant experience and that Sean was easy to work with! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 12, 2023

Best Service with Josh Marquis. He is always on top of everything all the time More

by srudolph12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you received the best service with Josh, who consistently stays on top of everything. Having a reliable and proactive service provider like Josh is a real asset. Thanks for sharing your positive experience!

October 10, 2023

Service department OK. Sales and customer relations are poor. No, second set of keys after owning car for six months is inexcusable. More

by Bkainen1
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Nicholson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Lexus of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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