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Lexus of Manchester - Service Center

Bedford, NH

4.8
840 Reviews
Call Service Center (603) 218-3500

840 Reviews of Lexus of Manchester - Service Center

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November 06, 2023

The staff, especially the Service Advisor is very pleasant and helpful. He went out of his way to make sure that all of my needs were met. More

by ldfhershey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Messenger
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Nov 08, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Sean provided pleasant assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 06, 2023

Always ready to help and suggest what my car needs. Also have a 2009 rx350 and still running great. Lori is the best! More

by jtnassar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Chase
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Nov 08, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Lori provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Great service with knowledgeable service advisors. Attention to detail with awesome customer service. Everyone there is helpful. More

by Floyd Dolce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Chase
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Nov 07, 2023 -

Lexus of Manchester responded

We are thrilled to hear that you had a knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

The service people are very caring. Josh is honest and considerate. He is very prompt and does not waste your time. More

by Cathycullity71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Lexus of Manchester responded

It's wonderful to hear that the service team at Ira Lexus of Manchester is caring and that Josh, in particular, is honest, considerate, and prompt in his service. Honest and efficient service advisors can greatly contribute to a positive experience. Your positive feedback is greatly appreciated!

October 31, 2023

Everyone is very pleasant and makes you feel welcome, they also make sure to point out the coffee area etc. More

by Dorothy.thibodeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Chase
Report | Print
Nov 02, 2023 -

Lexus of Manchester responded

It's great to hear that everyone at Ira Lexus of Manchester is very pleasant and welcoming, and wey go the extra mile to make you feel comfortable. Your positive feedback is much appreciated, and we are glad to hear that you've had such a welcoming experience!

October 31, 2023

Extremely friendly and professional. Customer service is exceptional. Love the concierge service. Would buy from them again. More

by mmlechner
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
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Nov 01, 2023 -

Lexus of Manchester responded

Experiencing exceptional customer service, along with a friendly and professional approach, is highly valued by customers. We are glad to hear that you would consider buying from us again. Thank you!

October 28, 2023

Not prepared to service their customers on a timely manner. Got in on time for my appointment however, had to wait over an hour to speak to the person in charge of car service. The people working in More

by claireortom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

claireortom responded

My review above was factual. Other people in the waiting room told me that waiting for service was the normal at Lexus. Your customers should be valued and their time should not be wasted but respected.. I have a husband at home who needed care. One person told me that she was warned about the lack of timeliness that is habitual. Another person said it’s your usual manner of operation. Wow! Such a negative comment from Lexus owners.

Nov 02, 2023 -

Lexus of Manchester responded

Thank you for your feedback about the long wait time to speak to a service advisor because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Nigel Long, General Manager NLong@Group1Auto.com

October 27, 2023

Excellent service. Sean my service advisor was very thorough and explained everything clearly. All the employee's we're friendly and smiling. Don't see that a l More

by bobc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry , Sean Nicholson
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Nov 02, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you received excellent service and that Sean, your service advisor, was thorough and provided clear explanations. Friendly and smiling employees can contribute to a positive and welcoming atmosphere. Your positive feedback is much appreciated!

October 27, 2023

Laurie is excellent and gave great service as always. She has been with me for 3 Lexus autos that I have purchased. She is the reason I come back to Lexus. More

by Rralston10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Laurie provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 25, 2023

Laurie is a great service rep service team is professional and the service is consistent More

by imaroofer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Lexus of Manchester responded

It's fantastic to hear that Laurie is a great service representative and that the service team is professional, providing consistent service. Consistency and professionalism in service can make a significant difference in your overall experience. Your positive feedback is greatly appreciated!

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