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Lexus of Manchester - Service Center

Bedford, NH

4.8
837 Reviews
Call Service Center (603) 218-3500

837 Reviews of Lexus of Manchester - Service Center

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October 31, 2023

Extremely friendly and professional. Customer service is exceptional. Love the concierge service. Would buy from them again. More

by mmlechner
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Lexus of Manchester responded

Experiencing exceptional customer service, along with a friendly and professional approach, is highly valued by customers. We are glad to hear that you would consider buying from us again. Thank you!

October 31, 2023

The service people are very caring. Josh is honest and considerate. He is very prompt and does not waste your time. More

by Cathycullity71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Lexus of Manchester responded

It's wonderful to hear that the service team at Ira Lexus of Manchester is caring and that Josh, in particular, is honest, considerate, and prompt in his service. Honest and efficient service advisors can greatly contribute to a positive experience. Your positive feedback is greatly appreciated!

October 31, 2023

Everyone is very pleasant and makes you feel welcome, they also make sure to point out the coffee area etc. More

by Dorothy.thibodeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Lexus of Manchester responded

It's great to hear that everyone at Ira Lexus of Manchester is very pleasant and welcoming, and wey go the extra mile to make you feel comfortable. Your positive feedback is much appreciated, and we are glad to hear that you've had such a welcoming experience!

October 28, 2023

Not prepared to service their customers on a timely manner. Got in on time for my appointment however, had to wait over an hour to speak to the person in charge of car service. The people working in More

by claireortom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2023 -

claireortom responded

My review above was factual. Other people in the waiting room told me that waiting for service was the normal at Lexus. Your customers should be valued and their time should not be wasted but respected.. I have a husband at home who needed care. One person told me that she was warned about the lack of timeliness that is habitual. Another person said it’s your usual manner of operation. Wow! Such a negative comment from Lexus owners.

Oct 30, 2023 -

Lexus of Manchester responded

Thank you for your feedback about the long wait time to speak to a service advisor because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Nigel Long, General Manager NLong@Group1Auto.com

October 27, 2023

Laurie is excellent and gave great service as always. She has been with me for 3 Lexus autos that I have purchased. She is the reason I come back to Lexus. More

by Rralston10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Laurie provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 27, 2023

Excellent service. Sean my service advisor was very thorough and explained everything clearly. All the employee's we're friendly and smiling. Don't see that a l More

by bobc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry
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Nov 02, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you received excellent service and that Sean, your service advisor, was thorough and provided clear explanations. Friendly and smiling employees can contribute to a positive and welcoming atmosphere. Your positive feedback is much appreciated!

October 25, 2023

Laurie is a great service rep service team is professional and the service is consistent More

by imaroofer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Lexus of Manchester responded

It's fantastic to hear that Laurie is a great service representative and that the service team is professional, providing consistent service. Consistency and professionalism in service can make a significant difference in your overall experience. Your positive feedback is greatly appreciated!

October 25, 2023

Quick and painless service. I was tight for time and they got me in and out in my allotted time. More

by Seayalater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Lexus of Manchester responded

We are glad to hear that you had a quick and efficient service experience, especially when you were short on time. Providing timely and convenient service is crucial for many customers. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 25, 2023

Ira Lexus of Manchester is an awesome dealership. They offer personalized service that keeps me going back! More

by prowley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fraser Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Lexus of Manchester responded

We are glad to hear that Ira Lexus of Manchester is an awesome dealership and that our personalized service keeps you coming back. Loyalty to a dealership is a testament to their commitment to providing a great customer experience. Your positive feedback is valued!

October 24, 2023

Josh, as always, gracious and knowledgeable, efficiently had the car finished without delays on a busy morning. More

by plethora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Lexus of Manchester responded

It's fantastic to hear that Josh was gracious and knowledgeable and that he efficiently managed to have your car finished without delays, even on a busy morning. It's a testament to good customer service. Your feedback is valued!

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