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Lexus of Manchester - Service Center

Bedford, NH

4.8
837 Reviews

837 Reviews of Lexus of Manchester - Service Center

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November 11, 2023

Sold me a $350 spare key that did not include the metal key part or the loop to attach it to a key ring. Refused to fix the issue, blaming it on Lexus. They are cheaters and liars even on the smallest thin More

by James A Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kellie Sforza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Lexus of Manchester responded

Hello Mr. Smith, It's not that we are liars or refuse to fix the issue, the truth of the matter is the Remote Key Fob is $350 without the additional Metal Valet Key. If you would like to also have the Valet Key the additional cost is $40. How would you like to proceed? Many thanks, Ira Lexus of Manchester

Nov 13, 2023 -

James A Smith responded

I have already responded to your email.

November 09, 2023

Everyone was super friendly and helpful. Work was done on time. Would recommend this dealership to my friends. More

by hillsgrovejudy.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
Nov 09, 2023 -

hillsgrovejudy.com responded

See response above Dealership was very helpful and friendly. I was very satisfed with the work. that was done. Would recommend this dealership to my friends and family

Nov 09, 2023 -

Lexus of Manchester responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 09, 2023

Excellent service as always. I appreciate the afternoon discount. Josh Marquis took excellent care of me. I also appreciate that they will pick up and drop off my car to me at w More

by johnb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fraser Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Lexus of Manchester responded

Thank you for your kind words for our staff, we appreciate it!

November 09, 2023

Sean was great- he kept me informed on my car and completed everything timely. Check in and check out were easy. Highly recommend More

by Sandeep
Recommend Dealer
Yes
Employees Worked With
Sean Messenger
Nov 11, 2023 -

Lexus of Manchester responded

Thank you for your kind words for our staff, we appreciate it!

November 08, 2023

They are just wonderful! I even had a great chat with Kelli about her cats!! More

by Cory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kellie Sforza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Lexus of Manchester responded

Thank you for your kind words for our staff, we appreciate it!

November 08, 2023

Excellent service, enjoyable facility, and the customer is always I formed of the process and nature of the services being performed. More

by no1herenow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Lexus of Manchester responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 08, 2023

The lady that handled my first service was very helpful, patient and considerate. She helped me with navigating my panel. More

by Aspilios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Lexus of Manchester responded

Thank you for your kind words for our staff, we appreciate it!

November 06, 2023

The staff, especially the Service Advisor is very pleasant and helpful. He went out of his way to make sure that all of my needs were met. More

by ldfhershey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Messenger
Nov 08, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Sean provided pleasant assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 06, 2023

Always ready to help and suggest what my car needs. Also have a 2009 rx350 and still running great. Lori is the best! More

by jtnassar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Lori provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Great service with knowledgeable service advisors. Attention to detail with awesome customer service. Everyone there is helpful. More

by Floyd Dolce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Lexus of Manchester responded

We are thrilled to hear that you had a knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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