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Lexus of Manchester - Service Center

Bedford, NH

4.8
839 Reviews

839 Reviews of Lexus of Manchester - Service Center

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November 24, 2023

Excellent service at the service center. Shaun was very helpful in taking care of me ND the car More

by farooquimasz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
Nov 29, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Shaun provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

Great service …very nice to deal with they go the extra mile for their customersThank You More

by Searchingmag4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Lexus of Manchester responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

had simple synthetic oil change completed on11/21. scheduled on line for 11AM saw price at $89.95. Final bill 120.17 the note at the bottom states "customer pays shop charge for repair order". I em More

by don brabant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kellie Sforza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Lexus of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

November 23, 2023

Barry is kind and attentive when you arrive. Everyone is helpful, especially Sean who listens and cares. More

by aldersdee39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Chase
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Barry provided attentive assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

They are ok. Too sticky sweet sometimes. Seems less than sincere. Honesty is a better policy More

by RICKWHANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darhelys Enriquez
Dec 06, 2023 -

Lexus of Manchester responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

November 21, 2023

Excellent service and attention to detail. Sean Messenger the service manager is always willing to talk and listen to my concerns about my car. The staff at service department are polite know More

by memg2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Messenger
Nov 23, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Sean provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 20, 2023

Had a synthetic oil change done website indicated it would cost $89.95 for synthetic oil change. When I received the bill I was sticker shocked $127.64, -$13.00 for afternoon appointment. You should cha More

by sorre604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darhelys enriquez
Jan 05, 2024 -

Lexus of Manchester responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (603) 218-3532. I look forward to speaking with you. Nigel Long General Manager (603) 218-3532 NLong@Group1Auto.com

November 19, 2023

The service is exquisite employees were knowledgeable, friendly and empathetic. You are welcomed like family. My baby (my car) was very well taken care of with bumper to bumper service. I love my dealersh More

by Topkatt007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rhoades
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lemieux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Towers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Lexus of Manchester responded

It's wonderful to hear that you received such exceptional service at Ira Lexus of Manchester! Being treated with knowledge, friendliness, and empathy can truly make a difference in the service experience. Having your car well taken care of with comprehensive service and feeling like family while there is a testament to our commitment to customer satisfaction. Thank you for your business!

November 15, 2023

Always friendly and very accommodating. Despite the expense I always look forward to my yearly visit More

by Slade14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Lexus of Manchester responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Always handled respectfully and evaluates my vehicle fully with good guidance, extra savings, loaner vehicle. More

by MSM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Messenger
Nov 16, 2023 -

Lexus of Manchester responded

We are thrilled you had a fantastic experience at Ira Lexus of Manchester! Finding a dealership that treats you respectfully, thoroughly evaluates your vehicle, and offers additional savings and loaner vehicles can make all the difference. We appreciate your business. We look forward to assisting you in the future.

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