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Lexus of Manchester - Service Center

Bedford, NH

4.8
837 Reviews

837 Reviews of Lexus of Manchester - Service Center

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December 01, 2023

Would have been 5 stars but big grease stain on my beige drivers seat was bad More

by RichT45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Lexus of Manchester responded

I apologize for a mark being on your driver's seat. I wish you had said something before leaving and we would easily rectify the mark. When can you drive in so we and remove the mark? Nigel P Long General Manager Ira Lexus of Manchester (603) 218-3532

Dec 06, 2023 -

RichT45 responded

I used a degreaser when I got home.

December 01, 2023

Shawn was excellent to work with. He was very helpful and knowledgeable. I will definitely be back for my next service. More

by Mciampa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn
Dec 05, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Shawn provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Courtesy, friendly, provide good explanation, good service in an acceptable timely manner. Good waiting area with coffee and snacks. More

by kimvinh0106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lexus of Manchester responded

We are thrilled to hear that you had a courteous and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Dealership is easy to work with and service department is very helpful and knowledgeable about the service they ar going to do. More

by rogerh88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Lexus of Manchester responded

We are thrilled to hear that you had a helpful and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Very easy to deal with no matter with either the sales department or the service department Excellent Dealership More

by sarg5199
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Messanger
Nov 30, 2023 -

Lexus of Manchester responded

That's wonderful to hear! Having both the sales and service departments being consistently excellent speaks volumes about our dedication to customer satisfaction. It's a real bonus when every aspect of dealing with a dealership is positive. Thank you for your kind words.

November 27, 2023

Work was fine, however I needed a software update that cost $45 and I was not told of the cost beforehand and it was just done and charged to me at checkout. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Nov 30, 2023 -

Lexus of Manchester responded

Thank you for your feedback. I'm sorry to hear that your experience with our service was unsatisfactory. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Nigel Long General Manager (603) 218-3532 NLong@Group1Auto.com

November 27, 2023

Excellent customer service and sales group! Professional organization. I was well taken and my service needs were taken seriously. More

by Sky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kellie Sforza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Lexus of Manchester responded

It's fantastic to hear about your positive experience with the customer service and sales team! Professionalism and attentive service can really make a difference, especially when it comes to something as important as your vehicle. Thank you for your business!

November 24, 2023

Professionally articulated service completed on my car and was done very efficiently in less than 2h. More

by Panthers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Messenger
Nov 28, 2023 -

Lexus of Manchester responded

Efficient and professionally articulated service in under two hours is fantastic! It's great when the service not only meets expectations but also does so in a timely manner. Thank you for your business!

November 24, 2023

Excellent service at the service center. Shaun was very helpful in taking care of me ND the car More

by farooquimasz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
Nov 29, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Shaun provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

Great service …very nice to deal with they go the extra mile for their customersThank You More

by Searchingmag4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Lexus of Manchester responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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