Lexus of Manchester

Professional & courteous. Pleasant experience. Positive experience. Work was done timely. Bill reviewed everything with me on work sheet. Pleasant waiting area. Appreciated refreshments available. Positive experience. Work was done timely. Bill reviewed everything with me on work sheet. Pleasant waiting area. Appreciated refreshments available. Friendliest of staff was great. More

Superb Customer Service This dealership is amazing. They listen to the customer and ensures all of their concerns are addressed in a timely manner with complete integrity and This dealership is amazing. They listen to the customer and ensures all of their concerns are addressed in a timely manner with complete integrity and transparency while minimizing inconvenience especially by my service advisor, Kelli, Even though Lexus takes pride in hand washing the vehicles at the end of each service, I highly recommend their platinum detail optional service they offer. I purchase this twice per year which keeps my car looking and smelling brand new. More

Very pleasant Judy is a treasure. Knowledgieable and very personable. She made what is often a somewhat anxious situation very pleasant You probably dont pay her Judy is a treasure. Knowledgieable and very personable. She made what is often a somewhat anxious situation very pleasant You probably dont pay her enough. More

Always exceptional customer care from Kelly Everyone at the service center was extremely courteous and friendly and helpful. This was my third dealing with Kelly and each time she has gone above Everyone at the service center was extremely courteous and friendly and helpful. This was my third dealing with Kelly and each time she has gone above and beyond in explaining and finding out answers to my questions. All in all a great team! More

Lexus service We have been going to Lexus of Manchester for 6 years now for service on our 2011 Lexus. Each time has been an excellent experience with the service r We have been going to Lexus of Manchester for 6 years now for service on our 2011 Lexus. Each time has been an excellent experience with the service representative. They contact us with issues the service technicians finds during a comprehensive inspection process. They tell us the recommended work and cost to perform the work. We appreciate the loaner, always a new Lexus, so we can visit shops in the Bedford area while our car is being serviced. We will continue to use Lexus of Manchester as our primary service facility. More

Routine Oil Change and Driver Window Replacement Service is always top notch, from the moment I drive into the service center. Professional, knowledgeable and accomodating. I always schedule with J Service is always top notch, from the moment I drive into the service center. Professional, knowledgeable and accomodating. I always schedule with Josh and he never disappoints. I was set up with a loaner without really planning one. Thought my window just might need an adjustment, but learned it couldn't be repaired, and needed to be replaced. All was handled professionally and expertly. I've checked around locally for better pricing of other repairs, but you know what....I trust this dealership to give me best value, and I never leave questioning if I'm going to have a problem with their work. Have dealt with this dealership since 2007 and wouldn't change as long as I own a Lexus. More

Routine 5000 mile service. New car, first one. First time in for a 5000 mile service call on a 6 month old RX350. Routine call but the car was taken in on schedule and came back clean and vacuumed First time in for a 5000 mile service call on a 6 month old RX350. Routine call but the car was taken in on schedule and came back clean and vacuumed. Great job. More

Regular maintenance, great experience Another perfect example of why we keep returning to IRA Lexus for service. Laurie took care of everything with her usual clear explanations and profe Another perfect example of why we keep returning to IRA Lexus for service. Laurie took care of everything with her usual clear explanations and professional attitude. All service requests were done promptly, the car was immaculate when we returned to pick it up, and the entire experience was great. More

Service First time with this dealership, long wait but Bill was a great guy to deal with I just moved here from out of state, Thanks First time with this dealership, long wait but Bill was a great guy to deal with I just moved here from out of state, Thanks More

IRA Lexus service dept is the best I'm always greeted with a friendly check-in guy, and then see their professional service people. Waiting is a pleasure, with snacks and coffee availab I'm always greeted with a friendly check-in guy, and then see their professional service people. Waiting is a pleasure, with snacks and coffee available. Any repairs are fully explained. A very good experience overall. More