Lexus of Manchester

Routine service Everybody was polite and professional, went out of their way to make sure you were satisfied and pointed out to you about other areas of care that are Everybody was polite and professional, went out of their way to make sure you were satisfied and pointed out to you about other areas of care that are important to your car More

Laurie is the best service advisor I've ever had The reason I continue to service my car at Ira Lexus is because Laurie is just terrific. I feel like she is my friend and I can trust her. On most re The reason I continue to service my car at Ira Lexus is because Laurie is just terrific. I feel like she is my friend and I can trust her. On most recent visit I told her my plans to give my youngest daughter are old IS 250 and she suggested something different, trading that car in and letting my daughter use her truck for college. As a result of that she set me up with an appointment with Mark in sales who is also great then helped us to lease a new vehicle for my wife instead. We are picking up the new car on Monday or Tuesday. More

Outstanding Service Always a pleasure to do business with this group. They are all very knowledgeable and ready to assist you any way possible. They truly go above and be Always a pleasure to do business with this group. They are all very knowledgeable and ready to assist you any way possible. They truly go above and beyond expectations. More

Wheel Scratches Scratched front wheel on granite curbing. Wanted to make sure there were no balance or alignment problems. Both Chris & Dawn did their usual terrifi Scratched front wheel on granite curbing. Wanted to make sure there were no balance or alignment problems. Both Chris & Dawn did their usual terrific job. More

quick battery replace I only take my gx470 to ira lexus Manchester so when my battery died I made an appointment and was in the same day and as always Laurie B took excelle I only take my gx470 to ira lexus Manchester so when my battery died I made an appointment and was in the same day and as always Laurie B took excellent care of my gx. More

Great Service Josh Maquis is the best service writer I have ever dealt with, he is polite, professional and extremely knowledgeable. He has always given me a thorou Josh Maquis is the best service writer I have ever dealt with, he is polite, professional and extremely knowledgeable. He has always given me a thorough explanation of what will be done, and what was done. If he tells me that a procedure will take about an hour he is correct give or take 5 minutes. More

20k service I arrived to the dealership at 6:45 I was promptly greeted by Barry inservice, My Lexus was processed. Barry grabbed the shuttle van and drove me ov I arrived to the dealership at 6:45 I was promptly greeted by Barry inservice, My Lexus was processed. Barry grabbed the shuttle van and drove me over to my appointment. Kelli called me told me my vehicle was ready for pickup so then she dispatched valet to pick me up and my car was ready to go. More

excellent service, friendliness, cleanliness and all around great experience and certainly will continue to go here...it is a sense of security to go to servic service, friendliness, cleanliness and all around great experience and certainly will continue to go here...it is a sense of security to go to service my lexus with this comfort More

Flexible Laurie and the team were great. The day we arrived the service department was a bit back logged so we waited for about 45 minutes to sit with Lori. Laurie and the team were great. The day we arrived the service department was a bit back logged so we waited for about 45 minutes to sit with Lori. At that time she realized our service would take us a bit of time, so she had us head home and had a driving deliver us a loaner car while he picked up our vehicle. The next day she had a driver deliver us our vehicle and take back with her the loaner car. In the interim she and John filled our car with gas. Very much appreciate that she made your schedule work with our hectic schedule. Thank you! More

Very organized, quick work, enthusiastic personnel. Staff was welcoming, service was executed in a timely manor and facility was clean & pleasant. Service personnel are confident & adequately explain th Staff was welcoming, service was executed in a timely manor and facility was clean & pleasant. Service personnel are confident & adequately explain the work. It was a pleasure to be there. More