Lexus of Manchester

Quick turnaround on a last-minute appointment Through my service advisor Laurie, I was able to make an appointment in the morning for that afternoon. My car was in at 3:45 and out at 4:30. Great Through my service advisor Laurie, I was able to make an appointment in the morning for that afternoon. My car was in at 3:45 and out at 4:30. Great customer experience as always! More

First purchase with Lexus After being a dedicated Avalon owner for 15 years I thought this would be a good time to sample a Lexus. I was pleasantly surprised that the ES and GS After being a dedicated Avalon owner for 15 years I thought this would be a good time to sample a Lexus. I was pleasantly surprised that the ES and GS were clearly a step up from the traditional vehicles I have become accustomed to in the past. Both the sales and delivery were prompt and courteous and with no surprises.Thanks Judy. I would do it again. More

Fabulous dealership I was in from out of state and needed my car serviced. This dealership was great from beginning to end. Making my appointment was easy , & they were I was in from out of state and needed my car serviced. This dealership was great from beginning to end. Making my appointment was easy , & they were very accommodating, and the customer service was fantastic More

40,000 mile check Excellent service, from the time I drove in the garage until I departed. Provided a quality Lexus loaner vehicle. The staff was extremely welcoming a Excellent service, from the time I drove in the garage until I departed. Provided a quality Lexus loaner vehicle. The staff was extremely welcoming and helpful in all aspects of this visit More

No hassle I don't particularly enjoy shopping, cars included. Judith Routhier, the sales person that I worked with, was a breath of fresh air. She was very pl I don't particularly enjoy shopping, cars included. Judith Routhier, the sales person that I worked with, was a breath of fresh air. She was very pleasant as well as professional and offered the information I asked for without giving me more than I cared to hear at the moment. She let me proceed at my own pace as I looked at other vehicles without any pressure. She made the car shopping experience very painless. More

Effective, Friendly, & Efficient Very Helpful, Considerate of my time and got me on my way quickly. Car is running perfectly and I'm a happy camper. Will definitely recommend your Very Helpful, Considerate of my time and got me on my way quickly. Car is running perfectly and I'm a happy camper. Will definitely recommend your services. More

A pleasure to wait here Laurie was delightful a always, and was able to get my vehicle serviced and me out of there in time for my next meeting. I really enjoy my visits eve Laurie was delightful a always, and was able to get my vehicle serviced and me out of there in time for my next meeting. I really enjoy my visits every 5K miles and the expertise of the staff. The large waiting area is more than comfortable, coffee and bagel delicious (thank you!) , and the other Lexus owners I meet there are invariably great people. More

Straight forward My husband and I purchased a certified Lexus this past weekend. The process was straightforward, no hassle and not pressured. Our subsequent visits My husband and I purchased a certified Lexus this past weekend. The process was straightforward, no hassle and not pressured. Our subsequent visits for follow up have been met with professionalism and excellent customer service by all Team members from the valet service, service department liaisons, sales associates, and finance department. More

10,000 Mile Service Arrived for my appointment and met with two attendants who took the information for my service visit. Since I was getting a loaner I removed my gol Arrived for my appointment and met with two attendants who took the information for my service visit. Since I was getting a loaner I removed my golf clubs and an attendant placed them in the loaner--nice touch! Met with the Kelly Sforza, service consultant informing her that I also needed a 4 wheel alignment, which she advised was covered under warranty. This just took a few minutes for the paperwork, and I was off to the golf course. Returned in the afternoon, picked up the paperwork and Harry, the attendant, assisted me in getting the clubs to my car. Tom Bilodeau, the service technician left a "Thank You" card in my car letting me know to contact him if there are any issues with the vehicle. Great service! More

Top-notch service experience Usual high quality service delivered in a quick and professional manner. I appreciate Joshua's completing all pre- and post-service interactions in th Usual high quality service delivered in a quick and professional manner. I appreciate Joshua's completing all pre- and post-service interactions in the waiting area since I have mobility difficulties. Thanks for a pleasant service visit. More