Lexus of Manchester

They're always so friendly & are quick to offer advice. I gave them the rating they deserve. I've always receive the best service when bringing my Lexus in for any type of service. Keep up the good work. I gave them the rating they deserve. I've always receive the best service when bringing my Lexus in for any type of service. Keep up the good work. More

On time and friendly The visit was for routine maintenance, but we were able to resolve a separate issue (replacement of plastic shielding) at no cost. Work was done time The visit was for routine maintenance, but we were able to resolve a separate issue (replacement of plastic shielding) at no cost. Work was done timely. More

Great service as always Laurie In the service department is the best service consultant I have ever dealt with. I highly recommend selecting her when you make your appointmen Laurie In the service department is the best service consultant I have ever dealt with. I highly recommend selecting her when you make your appointment. Shes very busy with her regular customers but it's worth any wait! More

50 Thousand mile check Everyone is so kind, welcoming and knowledgeable. They even welcomed my dog. The car was finished in the approximate time given to me. I love the choc Everyone is so kind, welcoming and knowledgeable. They even welcomed my dog. The car was finished in the approximate time given to me. I love the chocolate chocolate chip cookies!!! More

Very professional Easy to find right off the highway, you drive in and are met with very friendly and polite personnel. A little paperwork and your off. A call back lat Easy to find right off the highway, you drive in and are met with very friendly and polite personnel. A little paperwork and your off. A call back later in the day with the diagnosis and upon approval work starts. Quick turnaround with the repairs. Very accommodating to your schedule. More

Professional, friendly, competent. Friendly personal greeting. Very responsive service techs. Always making sure they're accommodating. Flexible arrangements. Call if there's somethin Friendly personal greeting. Very responsive service techs. Always making sure they're accommodating. Flexible arrangements. Call if there's something unexpected with your car. Call you when your car is ready. Always perform services requested. More

Courteous, pleasant and accommodating. This was my first experience with the service department for a routine maintenance check. I was seen immediately by Kevin who signed me in & the This was my first experience with the service department for a routine maintenance check. I was seen immediately by Kevin who signed me in & then directed me to Laurie. The waiting area was comfortable and well supplied with nourishments and WiFi. I requested help from someone to give me a repeat overview of my dashboard . Laurie directed me to Bridgette who patiently reviewed the dashboard buttons. In all I was very pleased with my experience. More

I had a great experience buying my lexus I greatly enjoyed working with everyone stairs Lexus of Manchester. Trisha was very thorough in explaining the cars features to me. They worked with m I greatly enjoyed working with everyone stairs Lexus of Manchester. Trisha was very thorough in explaining the cars features to me. They worked with me to find a great car for my needs. More

All was excellent, but.. I spoke with Jeff Cate on Tuesday about buying a specific certified Lexus with low mileage. I told him that I would pick it up on Saturday. On Frida I spoke with Jeff Cate on Tuesday about buying a specific certified Lexus with low mileage. I told him that I would pick it up on Saturday. On Friday, the finance manager confirmed that I was coming. When I arrived on Saturday, the car had been sold. I drove 3 and 1/2 hours to find this out. It was definitely a rocky start. It took me 5 and 1/2 hours to leave with my new car. During that time, another sales person had someone test drive the car that I thought I was buying. Difficult day! However, Chris Barros was great and I got through it. Not quite the experience I had anticipated or had experienced in the past. So, hats of to Chris and I am still wondering about Jeff. Jeff is probably not the person I would want to deal with again. More