Lexus of Manchester

Professional, friendly, competent. Friendly personal greeting. Very responsive service techs. Always making sure they're accommodating. Flexible arrangements. Call if there's somethin Friendly personal greeting. Very responsive service techs. Always making sure they're accommodating. Flexible arrangements. Call if there's something unexpected with your car. Call you when your car is ready. Always perform services requested. More

Courteous, pleasant and accommodating. This was my first experience with the service department for a routine maintenance check. I was seen immediately by Kevin who signed me in & the This was my first experience with the service department for a routine maintenance check. I was seen immediately by Kevin who signed me in & then directed me to Laurie. The waiting area was comfortable and well supplied with nourishments and WiFi. I requested help from someone to give me a repeat overview of my dashboard . Laurie directed me to Bridgette who patiently reviewed the dashboard buttons. In all I was very pleased with my experience. More

Very professional Easy to find right off the highway, you drive in and are met with very friendly and polite personnel. A little paperwork and your off. A call back lat Easy to find right off the highway, you drive in and are met with very friendly and polite personnel. A little paperwork and your off. A call back later in the day with the diagnosis and upon approval work starts. Quick turnaround with the repairs. Very accommodating to your schedule. More

I had a great experience buying my lexus I greatly enjoyed working with everyone stairs Lexus of Manchester. Trisha was very thorough in explaining the cars features to me. They worked with m I greatly enjoyed working with everyone stairs Lexus of Manchester. Trisha was very thorough in explaining the cars features to me. They worked with me to find a great car for my needs. More

All was excellent, but.. I spoke with Jeff Cate on Tuesday about buying a specific certified Lexus with low mileage. I told him that I would pick it up on Saturday. On Frida I spoke with Jeff Cate on Tuesday about buying a specific certified Lexus with low mileage. I told him that I would pick it up on Saturday. On Friday, the finance manager confirmed that I was coming. When I arrived on Saturday, the car had been sold. I drove 3 and 1/2 hours to find this out. It was definitely a rocky start. It took me 5 and 1/2 hours to leave with my new car. During that time, another sales person had someone test drive the car that I thought I was buying. Difficult day! However, Chris Barros was great and I got through it. Not quite the experience I had anticipated or had experienced in the past. So, hats of to Chris and I am still wondering about Jeff. Jeff is probably not the person I would want to deal with again. More

EXCELLENT Laurie is very professional and explained in detail the status of my vehicle. I give her a 5 star. My loaner car was fine,however, the interior dash w Laurie is very professional and explained in detail the status of my vehicle. I give her a 5 star. My loaner car was fine,however, the interior dash was dusty especially the nav screen.the volume also needs to be adjusted higher. Overall I am satisfied with your service. More

Service visit (routine) Everyone is helpful, organized and makes it a smooth experience. I especially appreciate that all staff make the extra effort to be cheerful and perso Everyone is helpful, organized and makes it a smooth experience. I especially appreciate that all staff make the extra effort to be cheerful and personable. More

Vehicle second to none, Even better staff and service Had first service/oil change. When you deal with Lexus of Manchester you come to expect excellence In any and all interface and service. They treat c Had first service/oil change. When you deal with Lexus of Manchester you come to expect excellence In any and all interface and service. They treat customers with dignity and respect with a degree of professionalism rarely seen if ever at domestic car dealerships. Great Job! More

Awesome Always professional, top notch customer service. Laurie is always a pleasure to do business with. Listens to the customers needs with a smile. Outstan Always professional, top notch customer service. Laurie is always a pleasure to do business with. Listens to the customers needs with a smile. Outstanding employee More