Lexus of Manchester

Outstanding service I would like to thank Dawn Knaap,, T. Bilodeau, and Barry Chase for their excellent interaction with me throughout the service process. Good job, flok I would like to thank Dawn Knaap,, T. Bilodeau, and Barry Chase for their excellent interaction with me throughout the service process. Good job, floks! More

Excellent all around From the time I arrive until I leave I am dealing with professionals who are dedicated to ensuring that my visit is an excellent one. From the time I arrive until I leave I am dealing with professionals who are dedicated to ensuring that my visit is an excellent one. More

Very reasonable response to a miscommunication I had my car brought in last week for an oil change and inspection. They wound up doing a full service and replacing light bulbs that failed during in I had my car brought in last week for an oil change and inspection. They wound up doing a full service and replacing light bulbs that failed during inspection, without contacting me about the increase in scope and cost. When I complained, the agent refunded me all but the original requested work amount. There was no debate, they offered immediately to credit my account and apologized for the poor communication. That response meant a lot to me. Mistakes happen, how they responded ensures that I'll keep coming back. More

Flawless, as always I'm always made to feel that I am welcomed and valued not only as a customer but as a person. On top of that, the work on my vehicle is also performed I'm always made to feel that I am welcomed and valued not only as a customer but as a person. On top of that, the work on my vehicle is also performed to perfection. I have been a Lexus owner for more than 15 years and never let anyone but the dealership work on my SUVs. Laurie has always taken excellent care of me and she continues to do so. I have complete faith and confidence in her and that what she recommends is the best for my SUV and for me. More

Excellent 5 STARS Service Dawn Knapp was our service consultant on each occasion. Our cars(RX350, GS350) were brought into service for 25,000 mi and 25,000 mi checkups. Dawn wa Dawn Knapp was our service consultant on each occasion. Our cars(RX350, GS350) were brought into service for 25,000 mi and 25,000 mi checkups. Dawn was extremely efficient, pleasant to work with and answered all of our questions. Thank you Dawn for a great experience! Also, a shout-out to Laurie! We've purchased multiple vehicles from Joe Cardello. Joe's the best! More

40k service Dawn is professional, knowledgeable & friendly. I can always count on her for a great experience. She has a great attitude, makes sure I get what I ne Dawn is professional, knowledgeable & friendly. I can always count on her for a great experience. She has a great attitude, makes sure I get what I need every time. More

5 K Service Good job completed in short amount of time. Answered my question regarding a mechanical operation and the periodic maintenance review. I will return f Good job completed in short amount of time. Answered my question regarding a mechanical operation and the periodic maintenance review. I will return for future scheduled maintenance. More

Ira - always at their best!! Makes having a Lexus a real joy Love Ira and my second Lexus! Sales never treats women clients any differently and service people from the first drive in to the final payments if th Love Ira and my second Lexus! Sales never treats women clients any differently and service people from the first drive in to the final payments if there are any are very helpful and friendly. More

Kim Cooper is everything that a car salesperson should be, certainly not what the stereotype would have you believe. She listened, she acknowledged my concerns, is everything that a car salesperson should be, certainly not what the stereotype would have you believe. She listened, she acknowledged my concerns, she asked questions and she presented solutions. All of this was done done in the upmost professional manner. She actually made buying a car a pleasant experience. More

Doug's car Laurie B. Was terrific as usual.shearranged pick up and drop off. She informed of findings and he recommendations. Also Frazier is very nice and polit Laurie B. Was terrific as usual.shearranged pick up and drop off. She informed of findings and he recommendations. Also Frazier is very nice and polite More