Lexus of Manchester

Courteous, welcoming and professional. Everyone in the dealership was welcoming. We were given a tour by our salesman, Walter Riff, and introduced to the woman in charge of the service cent Everyone in the dealership was welcoming. We were given a tour by our salesman, Walter Riff, and introduced to the woman in charge of the service center. The reception area was clean, modern, and comfortable. Everyone we met spoke to us in a very friendly manner and offered us refreshments. I was nervous buying a new car, but felt more relaxed after meeting and talking to personnel who were interested in helping me find the car that was right for me. More

10,000 mile scheduled Service. I had my 10,000 factory service visit for my 2017 ES 350. The overall experience was great. The amenities, space, free wifi in the waiting area for se I had my 10,000 factory service visit for my 2017 ES 350. The overall experience was great. The amenities, space, free wifi in the waiting area for service customers was outstanding. I had the oil changed, tires rotated, multi-point inspection and a new state inspection performed. Everyone I encountered and interacted with was very friendly and courteous. The service took about 2 hrs. Overall a very positive experience. A couple of minor points of constructive criticism. Although I was not in a big hurry on Nov. 9th, I was not informed what the estimated time to complete the service + inspection would be. I could have requested an estimate, but I should not have to ask. Secondly, my driver seat adjustments and temperature/fan adjustments were not returned to the settings in place when I brought the car in for service. I understand the settings may require the Service Technician to change them to test car's performance, but having the attention to detail to note those settings when you start and return the car with those settings set exactly the way the user had them would not require much extra effort and for me is the difference between "great service and exceptional service." More

Leasing our 4th vehicle from IRA It was a seamless transition dealing with Joe Cardello and Nigel Long with the turn in of our lease vehicle 4 months early to our 2018. Everyone is a It was a seamless transition dealing with Joe Cardello and Nigel Long with the turn in of our lease vehicle 4 months early to our 2018. Everyone is always friendly and welcoming which makes it a great place to do business, would recommend to everyone. More

Good customer service Went in for oil change which took much longer than usual because service department was extremely busy. Greatly appreciated having comfortable lounge Went in for oil change which took much longer than usual because service department was extremely busy. Greatly appreciated having comfortable lounge with TV & refreshments available. Sales Manager recognized my long wait and apologized as well as made things right. This is what I call great customer service. More

Impressive Service Everyone was courteous, enthusiastic, knowledgeable and very accommodating. It was a pleasurable experience from beginning to end. Highly recommended Everyone was courteous, enthusiastic, knowledgeable and very accommodating. It was a pleasurable experience from beginning to end. Highly recommended to anyone looking for a quality dealership for a new or used car. More

new keys Great Job.....Dan ken in parts did their best to give me what I needed at the besst possible price....and they were nice about it. Great Job.....Dan ken in parts did their best to give me what I needed at the besst possible price....and they were nice about it. More

Excellent sales experience with Joe Cardello Joe made sure my experience was seamless - his attention to detail is like no other and I can’t thank him enough for the speedy delivery. Thanks, Joe! Joe made sure my experience was seamless - his attention to detail is like no other and I can’t thank him enough for the speedy delivery. Thanks, Joe! More

Superb personable experience Please experience their outstanding sales and service consultants first hand. They made this car buying experience the best ever with family friendly Please experience their outstanding sales and service consultants first hand. They made this car buying experience the best ever with family friendly personnel who treated you with the utmost respect and most important customer. Our personnel compliments to Britney Costa a truly outstanding sales consultant and Laurie Beauchemin a very experienced service advisor. More

Josh was professional!! Josh was great and my car was done in a timely manner, including new front and rear brakes .And when I was paying I inquired about a new battery for m Josh was great and my car was done in a timely manner, including new front and rear brakes .And when I was paying I inquired about a new battery for my keyless entry, and that was taken care of on the spot. Thank You More

Highly recommend Professional, knowledgeable, courteous and friendly. Everyone is wonderful to work with. I have been impressed with all levels of service, sales and Professional, knowledgeable, courteous and friendly. Everyone is wonderful to work with. I have been impressed with all levels of service, sales and management. Thank you. More