Lexus of Manchester

35000 mile service Always treated with respect and quick resolutions. It’s a very friendly group of people I enjoy doing business with. I’ve been coming to Ira Lexus now Always treated with respect and quick resolutions. It’s a very friendly group of people I enjoy doing business with. I’ve been coming to Ira Lexus now for almost 3 years and Have dealt with Joshua and Barry during that time . Both of them always make you feel comfortable.. More

Continued professionalism. Laurie is always friendly and professional. She does a great job communicating very thoroughly. i like that she checks with me on any extra costs tha Laurie is always friendly and professional. She does a great job communicating very thoroughly. i like that she checks with me on any extra costs that may arise before the work is done. More

Dropped of car for general maintenance Purchased a certified used RX 350 and brought it in for first of four service appointments.service was friendly and excellent.would definitely recomme Purchased a certified used RX 350 and brought it in for first of four service appointments.service was friendly and excellent.would definitely recommend to others. More

great The sales person made it a great experience. Walter was very pleasant and he know everything about the vehicle we were buying. We will definiatly be b The sales person made it a great experience. Walter was very pleasant and he know everything about the vehicle we were buying. We will definiatly be back to have are car serviced. More

Courteous, welcoming and professional. Everyone in the dealership was welcoming. We were given a tour by our salesman, Walter Riff, and introduced to the woman in charge of the service cent Everyone in the dealership was welcoming. We were given a tour by our salesman, Walter Riff, and introduced to the woman in charge of the service center. The reception area was clean, modern, and comfortable. Everyone we met spoke to us in a very friendly manner and offered us refreshments. I was nervous buying a new car, but felt more relaxed after meeting and talking to personnel who were interested in helping me find the car that was right for me. More

10,000 mile scheduled Service. I had my 10,000 factory service visit for my 2017 ES 350. The overall experience was great. The amenities, space, free wifi in the waiting area for se I had my 10,000 factory service visit for my 2017 ES 350. The overall experience was great. The amenities, space, free wifi in the waiting area for service customers was outstanding. I had the oil changed, tires rotated, multi-point inspection and a new state inspection performed. Everyone I encountered and interacted with was very friendly and courteous. The service took about 2 hrs. Overall a very positive experience. A couple of minor points of constructive criticism. Although I was not in a big hurry on Nov. 9th, I was not informed what the estimated time to complete the service + inspection would be. I could have requested an estimate, but I should not have to ask. Secondly, my driver seat adjustments and temperature/fan adjustments were not returned to the settings in place when I brought the car in for service. I understand the settings may require the Service Technician to change them to test car's performance, but having the attention to detail to note those settings when you start and return the car with those settings set exactly the way the user had them would not require much extra effort and for me is the difference between "great service and exceptional service." More

Leasing our 4th vehicle from IRA It was a seamless transition dealing with Joe Cardello and Nigel Long with the turn in of our lease vehicle 4 months early to our 2018. Everyone is a It was a seamless transition dealing with Joe Cardello and Nigel Long with the turn in of our lease vehicle 4 months early to our 2018. Everyone is always friendly and welcoming which makes it a great place to do business, would recommend to everyone. More

Good customer service Went in for oil change which took much longer than usual because service department was extremely busy. Greatly appreciated having comfortable lounge Went in for oil change which took much longer than usual because service department was extremely busy. Greatly appreciated having comfortable lounge with TV & refreshments available. Sales Manager recognized my long wait and apologized as well as made things right. This is what I call great customer service. More

Impressive Service Everyone was courteous, enthusiastic, knowledgeable and very accommodating. It was a pleasurable experience from beginning to end. Highly recommended Everyone was courteous, enthusiastic, knowledgeable and very accommodating. It was a pleasurable experience from beginning to end. Highly recommended to anyone looking for a quality dealership for a new or used car. More

new keys Great Job.....Dan ken in parts did their best to give me what I needed at the besst possible price....and they were nice about it. Great Job.....Dan ken in parts did their best to give me what I needed at the besst possible price....and they were nice about it. More