Lexus of Manchester

The service attention to owners while waiting are excellent The people that greet and keep the car owners informed throughout the service are exceptionally nice. This was my fifth service since ownership and I The people that greet and keep the car owners informed throughout the service are exceptionally nice. This was my fifth service since ownership and I plan to continue the hour plus drive from home to Ira Lexus. We have other cars and a truck that are well service in our hometown but they don’t have a facility to offer Ira’s level of customer service from start to finish. More

Annual exam Thorough checkup and platinum detail and polite customer service rep and awesome driver picking up my car. Also had takata airbag replaced. Great deal Thorough checkup and platinum detail and polite customer service rep and awesome driver picking up my car. Also had takata airbag replaced. Great dealership and very thorough when checking out my vehicle. More

Best new car buying experience Only one word - OUTSTANDING. Everything was in place with no surprises. Follow up call two days after sale from Joe Cardello to make sure there were n Only one word - OUTSTANDING. Everything was in place with no surprises. Follow up call two days after sale from Joe Cardello to make sure there were no questions was greatly appreciated. More

Consistent Excellent Service!! One would be hard pressed to find a better dealership. I always receive cheerful, competent and excellent service. Always get treated like royalty. Hi One would be hard pressed to find a better dealership. I always receive cheerful, competent and excellent service. Always get treated like royalty. Highly recommend! More

Great service and helpful employees. This dealership went out of their way making sure that this sale went as planed. After the sale a got several follow up calls asking if everything was This dealership went out of their way making sure that this sale went as planed. After the sale a got several follow up calls asking if everything was to my liking and is there was anything they could do to assist me with my recent purchase. More

Great Taken care of regally from the minute I entered the service bay area, the write up desk (Laurie B), and to the conclusion of the service experience, 2 Taken care of regally from the minute I entered the service bay area, the write up desk (Laurie B), and to the conclusion of the service experience, 2 days later [a serious and unexpected mechanical part problem in the rear of the vehicle was discovered during the planned service work], when my vehicle was delivered to my home in Peterborough. Save me a trip back to the garage etc. Great team work, all around. More

Inspection sticker I was greeted immediately by Barry when we pulled into the service bay. He was just an overall pleasure, very quick to get us out of the car and expla I was greeted immediately by Barry when we pulled into the service bay. He was just an overall pleasure, very quick to get us out of the car and explain the next steps to the end of the service. He offered to bring my car into the bay for us, because it was raining outside and it was just located right outside the bay. I didn’t want him to go out of his way to do that, but I just was impressed by his actions and he insisted on walking out to our car and “opening” my door for me. I don’t know if I have ever had that level of stellar service at a 5 star hotel! All the staff was very friendly and helpful throughout the short period we were in the dealership. Kelli was my advisor for the visit, and she was a delight. Again, very accommodating as well as knowledgeable. More

RX350 10,000 Mile Service As usual, Dawn Knapp, Chris Rhoades & Barry Chase gave us top notch customer & technical service!!! Please take great care of these terrific service As usual, Dawn Knapp, Chris Rhoades & Barry Chase gave us top notch customer & technical service!!! Please take great care of these terrific service people who make service informative, as well as enjoyable. More

2011 IS 250 79,000 servicing Servicing was excellent and did not take long. Service waiting area was comfortable with coffee , bagels and other food and beverage items. Time was s Servicing was excellent and did not take long. Service waiting area was comfortable with coffee , bagels and other food and beverage items. Time was spent with sales people looking over 2018 models and new vehicle is under consideration. All personnel were very professional. Kudos to Ira Lexus of Manchester for a top notch dealership. More

Quick & Effecient I was in for an inspection sticker and a 60K mile check up. A loaner was ready and waiting and I was off and running in no time. I received a call sev I was in for an inspection sticker and a 60K mile check up. A loaner was ready and waiting and I was off and running in no time. I received a call several hours later letting me know my car was ready. More