Lexus of Manchester

Excellent Service Josh Marquis provides excellent service and is a pleasure to work with. He makes suggestions for additional work that the vehicle may need, but does n Josh Marquis provides excellent service and is a pleasure to work with. He makes suggestions for additional work that the vehicle may need, but does not hard sell it. Josh takes care of his customers. More

Very professional and pleasant enviroment I service my wife's Lexus there all the time and I always have been treated nice by every employee all the time. The service advisor kept me up to dat I service my wife's Lexus there all the time and I always have been treated nice by every employee all the time. The service advisor kept me up to date with any issues and service was complete correctly as promised and on-time. More

Friendly atmosphere, efficient performance. Was greeted in a friendly manner by the service manager and and by Kelli, the service consultant. Service manager noticed that my car was overdue fo Was greeted in a friendly manner by the service manager and and by Kelli, the service consultant. Service manager noticed that my car was overdue for an inspection which was performed. The detailed results of the inspection was impressive. All in all, it was a pleasant experience. More

AWESOME SALES PERSON!!!!! Hello, This is now my second Lexus lease and we have upgraded to the New Lexus 350 2017 model. I must say my experience dealing with Hugo has been Hello, This is now my second Lexus lease and we have upgraded to the New Lexus 350 2017 model. I must say my experience dealing with Hugo has been phenomenal! Not only is he very informed of the vehicles, but also goes above and beyond with due diligence. I know I can be a bit demanding with my requests as my lifestyle is quite hectic. I wanted a simple process to lease again and did not have time to come in and discuss all options. Hugo was always available, made himself available at the crack of dawn with questions fielded by me and went above and beyond to meet my husband and I in Cambridge to deliver the vehicle. I cannot say enough about his professionalism! I would certainly and have bragged about Hugo and Lexus in Bedford to many of my family members and co-workers. Thank you for making this a quick and simple purchase/lease, with no strings attached!!! On another note, each time I've gone to service my vehicles, previously with my Lexus 210, Kellie Sforza has been amazing and had my rental to use for the day ready upon arrival, no waiting! She is great! More

Amazing customer service Laurie once again exceeded my expectations which are already very high. She carefully explored my needs and made sure that they were met. She answere Laurie once again exceeded my expectations which are already very high. She carefully explored my needs and made sure that they were met. She answered my questions thoroughly and without car "jargon". Not only is she warm and welcoming but also exceptionally knowledgable and conveys information is a way that makes it easy to trust that the dealership has my best interests in mind. I have had many cars and she is the first customer service representative that I would trust without any reservations. She is an incredible asset to your organization. I am hopeful that her compensation includes a recognition of the value that she adds to your organization and to the Lexus brand. She is a treasure and you are fortunate to have her as an employee. I am currently considering an automobile purchase and my experience with Laurie is an important factor when thinking about Lexus as an option for my new car More

Josh is an excellent service manager. I always get great service with excellent employees in every area. They always accommodate my need for a loaner should I need one. The waiting area I always get great service with excellent employees in every area. They always accommodate my need for a loaner should I need one. The waiting area is also very accommodating and always clean. More

New car purchase Process was efficient and smooth. Felt comfortable and valued on line, on the phone, and in person. All questions and concerns were handles promptly. Process was efficient and smooth. Felt comfortable and valued on line, on the phone, and in person. All questions and concerns were handles promptly. Thank you More

Sincere professional courteous and efficient After having a BAD experience at Berlin Lexus I was somewhat guarded in dealing with Cris and Nigel. They proved themselves forethright and dependable After having a BAD experience at Berlin Lexus I was somewhat guarded in dealing with Cris and Nigel. They proved themselves forethright and dependable. Refreshing to deal with Ira in Manchester. More

Positive used car buying experience After scheduling my test drive appointment online, I received a lot of prompt attention from the dealership to ensure my visit was scheduled. All wen After scheduling my test drive appointment online, I received a lot of prompt attention from the dealership to ensure my visit was scheduled. All went according to plan the next morning and car was even warmed up and ready when we arrived for our test drive. We were greeted by Nigil and taken good care of by Chris. The whole process went smooth and I felt Chris and the dealership valued my time by streamlining the paperwork. Even Jose in finance was very efficient at going over the finances. A very nice touch that was unexpected was taking delivery of the BMW in the side garage area with a big red bow on the vehicle. Thanks Chris and IRA Lexus of Manchester for making even the used car buyer feel appreciated. More