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Lexus of Manchester

Bedford, NH

4.8
1,215 Reviews
Here at Lexus of Manchester, we’re one of the premier Lexus dealerships serving the communities of Bedford, Merrimack, and Manchester, NH. We’d like to tell you a little more about us. We’re a full-service Lexus dealership, which means that we cover all the bases. Trust us. When you hear us say that we cover all the bases, we’re not talking about a home run. We’re talking about a grand slam! We’ve got a massive inventory of NEW, USED, AND CERTIFIED LEXUS VEHICLES. We’ve created a streamlined financing process that’ll make securing an auto loan or lease an absolute breeze. And we feature a state-of-the-art service center, where our expert automotive technicians can take care of any Lexus problems.
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18 Kilton Rd

Bedford, NH

03110

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Showing 1,215 reviews

September 15, 2023

Everything was really great except for picking up my car after service. I spoke with the man at the desk, told him my name and the name of my service person, told him the bill had been fully paid and I coul More

by annerlovett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Lexus of Manchester responded

Thank you for taking the time to leave us a review! We appreciate your feedback on the things we need to improve on. We will look forward to the pleasure of your business again!

September 15, 2023

Great friendly staff all around from sales to service. Comfortable waiting area with fun snacks. More

by kenneally6698
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lemieux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stepanie Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Chase, Sean Nicholson
Sep 19, 2023 -

Lexus of Manchester responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 12, 2023

When I arrived at the dealership, I was warmly greeted by the gentleman who checked me in. Within minutes I was welcomed by the Service Writer, he asked if I had any concerns or questions about my car. I was More

by CP
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kellie Sforza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

CP responded

Please refer to above

Sep 14, 2023 -

Lexus of Manchester responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 09, 2023

Best experience I’ve ever had at a dealership. I would highly recommend the service team to anyone. More

by Josh C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
Sep 19, 2023 -

Lexus of Manchester responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 09, 2023

Great car service, the dealer is clean and all employees are very respectful and polite. The whole thing about free snacks and drinks keeps costumers happy and enjoying the experience even of an oil change More

by luishoyos5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Faucher
Sep 24, 2023 -

Lexus of Manchester responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 08, 2023

Service is timely and of a quality nature. I could not be happier k In the car or Dealer More

by peter.schwartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
Sep 19, 2023 -

Lexus of Manchester responded

Thank you for the Five-Star review and for choosing Ira Lexus of Manchester. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 08, 2023

Compared to my Florida dealer, a bit less professional. Seems perhaps short staffed, service adviser is great. More

by Brturner3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Lexus of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Lexus of Manchester responded

Thank you for bringing this to my attention. I apologize for not meeting your expectations during your visit. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Nigel Long General Manager NLong@Group1Auto.com

September 08, 2023

They're super awesome, good experience customer service, truthful and helpful. Thanks Ira Lexus.of Manchester More

by Kelechi chukwuocha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Lexus of Manchester responded

It's truly wonderful to hear that you had an amazing experience with Ira Lexus of Manchester and that the service advisors provided awesome assistance. Thank you for sharing your glowing review!

September 07, 2023

Thank you James Hennessy for first of all finding me the exact certified pre owned Lexus 350 for me and making the process seemless. More

by wendykeller8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Lemieux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hennessey
Sep 22, 2023 -

Lexus of Manchester responded

Congratulations on your Lexus 350! We are thrilled that James provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 02, 2023

My service manager was excellent and kept me informed of the progress of my service More

by Rhumboogie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Lexus of Manchester responded

Thank you for your kind words for our staff, we appreciate it!

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