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Lexus of Manchester

Bedford, NH

4.8
1,215 Reviews
Here at Lexus of Manchester, we’re one of the premier Lexus dealerships serving the communities of Bedford, Merrimack, and Manchester, NH. We’d like to tell you a little more about us. We’re a full-service Lexus dealership, which means that we cover all the bases. Trust us. When you hear us say that we cover all the bases, we’re not talking about a home run. We’re talking about a grand slam! We’ve got a massive inventory of NEW, USED, AND CERTIFIED LEXUS VEHICLES. We’ve created a streamlined financing process that’ll make securing an auto loan or lease an absolute breeze. And we feature a state-of-the-art service center, where our expert automotive technicians can take care of any Lexus problems.
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18 Kilton Rd

Bedford, NH

03110

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Showing 1,215 reviews

November 22, 2023

Stephanie Nix did an amazing job helping me find a car. She was professional and caring about her customers, I enjoyed working with her and she made the experience of buying a car fun and easy. I would def More

by ngethbunny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stepanie Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Stephanie provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Excellent service and attention to detail. Sean Messenger the service manager is always willing to talk and listen to my concerns about my car. The staff at service department are polite know More

by memg2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Messenger
Nov 23, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Sean provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 20, 2023

Had a synthetic oil change done website indicated it would cost $89.95 for synthetic oil change. When I received the bill I was sticker shocked $127.64, -$13.00 for afternoon appointment. You should cha More

by sorre604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darhelys enriquez
Jan 05, 2024 -

Lexus of Manchester responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (603) 218-3532. I look forward to speaking with you. Nigel Long General Manager (603) 218-3532 NLong@Group1Auto.com

November 19, 2023

The service is exquisite employees were knowledgeable, friendly and empathetic. You are welcomed like family. My baby (my car) was very well taken care of with bumper to bumper service. I love my dealersh More

by Topkatt007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lemieux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Towers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Rhoades, Barry Chase
Nov 21, 2023 -

Lexus of Manchester responded

It's wonderful to hear that you received such exceptional service at Ira Lexus of Manchester! Being treated with knowledge, friendliness, and empathy can truly make a difference in the service experience. Having your car well taken care of with comprehensive service and feeling like family while there is a testament to our commitment to customer satisfaction. Thank you for your business!

November 15, 2023

Always friendly and very accommodating. Despite the expense I always look forward to my yearly visit More

by Slade14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Lexus of Manchester responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Always handled respectfully and evaluates my vehicle fully with good guidance, extra savings, loaner vehicle. More

by MSM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Messenger
Nov 16, 2023 -

Lexus of Manchester responded

We are thrilled you had a fantastic experience at Ira Lexus of Manchester! Finding a dealership that treats you respectfully, thoroughly evaluates your vehicle, and offers additional savings and loaner vehicles can make all the difference. We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

Excellent customer relationships with service department. Extra clean facility. Fast service. A pleasure to deal with this dealership. More

by sledman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita , Barry Chase
Nov 15, 2023 -

Lexus of Manchester responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

People are very knowledgeable and nice I was able to get a loaner. Don’t like the new handles to open car though. Wish the cost of labor was a bit more reasonable. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Chase
Nov 15, 2023 -

Lexus of Manchester responded

We are thrilled to hear that you had a knowledgeable and convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

Sold me a $350 spare key that did not include the metal key part or the loop to attach it to a key ring. Refused to fix the issue, blaming it on Lexus. They are cheaters and liars even on the smallest thin More

by James A Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kellie Sforza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Lexus of Manchester responded

Hello Mr. Smith, It's not that we are liars or refuse to fix the issue, the truth of the matter is the Remote Key Fob is $350 without the additional Metal Valet Key. If you would like to also have the Valet Key the additional cost is $40. How would you like to proceed? Many thanks, Ira Lexus of Manchester

Nov 13, 2023 -

James A Smith responded

I have already responded to your email.

November 09, 2023

Everyone was super friendly and helpful. Work was done on time. Would recommend this dealership to my friends. More

by hillsgrovejudy.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill, Sean Nicholson
Nov 09, 2023 -

hillsgrovejudy.com responded

See response above Dealership was very helpful and friendly. I was very satisfed with the work. that was done. Would recommend this dealership to my friends and family

Nov 09, 2023 -

Lexus of Manchester responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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