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Lexus of Manchester

Bedford, NH

Overview
Employees
Reviews
Vehicles
4.8
1,215 Reviews
Here at Lexus of Manchester, we’re one of the premier Lexus dealerships serving the communities of Bedford, Merrimack, and Manchester, NH. We’d like to tell you a little more about us. We’re a full-service Lexus dealership, which means that we cover all the bases. Trust us. When you hear us say that we cover all the bases, we’re not talking about a home run. We’re talking about a grand slam! We’ve got a massive inventory of NEW, USED, AND CERTIFIED LEXUS VEHICLES. We’ve created a streamlined financing process that’ll make securing an auto loan or lease an absolute breeze. And we feature a state-of-the-art service center, where our expert automotive technicians can take care of any Lexus problems.
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18 Kilton Rd

Bedford, NH

03110

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Showing 1,215 reviews

November 28, 2023

Very easy to deal with no matter with either the sales department or the service department Excellent Dealership More

by sarg5199
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Messanger
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Nov 30, 2023 -

Lexus of Manchester responded

That's wonderful to hear! Having both the sales and service departments being consistently excellent speaks volumes about our dedication to customer satisfaction. It's a real bonus when every aspect of dealing with a dealership is positive. Thank you for your kind words.

November 28, 2023

Dealership is easy to work with and service department is very helpful and knowledgeable about the service they ar going to do. More

by rogerh88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Lexus of Manchester responded

We are thrilled to hear that you had a helpful and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Excellent customer service and sales group! Professional organization. I was well taken and my service needs were taken seriously. More

by Sky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kellie Sforza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Chase
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Nov 30, 2023 -

Lexus of Manchester responded

It's fantastic to hear about your positive experience with the customer service and sales team! Professionalism and attentive service can really make a difference, especially when it comes to something as important as your vehicle. Thank you for your business!

November 27, 2023

Work was fine, however I needed a software update that cost $45 and I was not told of the cost beforehand and it was just done and charged to me at checkout. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Nov 30, 2023 -

Lexus of Manchester responded

Thank you for your feedback. I'm sorry to hear that your experience with our service was unsatisfactory. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Nigel Long General Manager (603) 218-3532 NLong@Group1Auto.com

November 24, 2023

Professionally articulated service completed on my car and was done very efficiently in less than 2h. More

by Panthers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Messenger
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Nov 28, 2023 -

Lexus of Manchester responded

Efficient and professionally articulated service in under two hours is fantastic! It's great when the service not only meets expectations but also does so in a timely manner. Thank you for your business!

November 24, 2023

Excellent service at the service center. Shaun was very helpful in taking care of me ND the car More

by farooquimasz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
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Nov 29, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Shaun provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

Barry is kind and attentive when you arrive. Everyone is helpful, especially Sean who listens and cares. More

by aldersdee39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Chase, Sean Nicholson
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Nov 28, 2023 -

Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Barry provided attentive assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

had simple synthetic oil change completed on11/21. scheduled on line for 11AM saw price at $89.95. Final bill 120.17 the note at the bottom states "customer pays shop charge for repair order". I em More

by don brabant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kellie Sforza
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Lexus of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

November 23, 2023

Great service …very nice to deal with they go the extra mile for their customersThank You More

by Searchingmag4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Lexus of Manchester responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

They are ok. Too sticky sweet sometimes. Seems less than sincere. Honesty is a better policy More

by RICKWHANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darhelys Enriquez
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Dec 06, 2023 -

Lexus of Manchester responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

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