Lexus of Manchester

Josh and Barry are over the top the best. Professional, efficient and friendly. I highly recommend the dealership to everyone I speak with. Professional, efficient and friendly. I highly recommend the dealership to everyone I speak with. More

It was a great and relaxing experience. The staff was knowledgeable on their vehicles and products. I felt that the staff was courteous of my questions and concerns. The staff was knowledgeable on their vehicles and products. I felt that the staff was courteous of my questions and concerns. More

We found the staff at Ira Lexus Manchester to be friendly, professional and easy to work with. friendly, professional and easy to work with. More

Joe Cardello is the best ever. Been going to him for 8, yes 8 Lexus cars and each time he has gotten us a good deal. He always works hard to get us a good deal. We are going down t Been going to him for 8, yes 8 Lexus cars and each time he has gotten us a good deal. He always works hard to get us a good deal. We are going down to one car soon and it will be the Lexus because we love it so much. But more so, we love Joe!!!!! More

Shawn was excellent to work with. He was very helpful and knowledgeable. I will definitely be back for my next service. He was very helpful and knowledgeable. I will definitely be back for my next service. More

Would have been 5 stars but big grease stain on my beige drivers seat was bad drivers seat was bad More

The dealership was clean and staff was friendly. Sven was very accomodating and knowledgeable in helping me decide on an extended warranty that tailored my lifestyle perfectly. I have a 2019 Lexus N Sven was very accomodating and knowledgeable in helping me decide on an extended warranty that tailored my lifestyle perfectly. I have a 2019 Lexus Nx and will definitely come back for my next car. Everyone was great! More

Courtesy, friendly, provide good explanation, good service in an acceptable timely manner. Good waiting area with coffee and snacks. service in an acceptable timely manner. Good waiting area with coffee and snacks. More

The experience was initially a-ok but Nigel Long went above and beyond and turn it into great experience! Really happy customer here. Nigel reached out to see if we had any grievances, and offered to fix above and beyond and turn it into great experience! Really happy customer here. Nigel reached out to see if we had any grievances, and offered to fix things *after* I signed the paperwork. Simply incredible service! In general, facility is sparkling clean; staff -- nice and respectful. Now, what can be improved: not all Lexus customers are the same. In my mind there are two buckets: people who do not look at the price, they just need a nice reliable luxurious ride, and people like me -- I love Lexus cars, but I work hard for each dollar. Our vehicle had Nitro package (nitrogen-filled tires) pre-installed and there was a charge for it. I made it clear several times that I did not care for Nitro. For busy CEOs this makes sense, but for me it was an expense without any improvement in quality of life. I do not mind paying for goods and services I need and appreciate, but I'd rather not pay for for something I do not need. It took Nigel's intervention to take it off the list. The second issue arose at the time of financing. The buyer is pressed to make several multi-thousand decisions looking several years into the future, quickly. After careful consideration, we decided not to get neither extended warranty, nor prepaid service. Prepaid service sounded nice, but when I asked to produce a price-list of what I'd have to pay for service if I did not prepay (basically, to see what would I save by prepaying) -- the staff declined and mumbled something about "we do not have the numbers". So, we declined everything, and that's why I nicked one star off the review. Again, Nigel was super-helpful to fix all the wrongs I did when signing the paperwork, and is the sole reason I will be coming back (definitely service, and quite likely another car in near future). In the end, we loved the experience, and recommend Ira Lexus Manchester branch to our friends. Lexus makes some impressive cars, but the GX is a legend. Thank you, Nigel and team for making it a great experience in the end. More

Just a good guy. Top notch. Lucky to know him really. I recommend always dealing with Sven Top notch. Lucky to know him really. I recommend always dealing with Sven More