Lexus of Manchester

My husband and I just purchased a RX 400h used from Doug Clifford and he was the most knowledgable salesman that I've ever worked with. He also was patient with explaining all that we needed to know about Clifford and he was the most knowledgable salesman that I've ever worked with. He also was patient with explaining all that we needed to know about owning a hybrid. He also followed up the very next day with us to make sure all was ok. I highly recommend Doug and this dealership. It, truly, has been the best experience that my husband and I have had in purchasing a car. More

Even though I moved out of state three years ago, I just returned to NH and purchased my third Lexus from Doug Clifford. I find the dealership, service department and Doug as sales person to be exceptional returned to NH and purchased my third Lexus from Doug Clifford. I find the dealership, service department and Doug as sales person to be exceptional. Doug patiently and expertly walks me through the process of finding the car I'm looking for, settling on the options and a fair price, and providing all the instruction and explanations I need to understand the capabilities of the car. After I drove off in the new car this last time, Doug found a pair of glasses which I had overlooked in the trade-in car. At his own expense he packaged mailed them to me. I find Doug to be honest, friendly, highly ethical, thoroughly professional and a pleasure to work with. More

We purchased a Lexus GX460 and worked with Doug Clifford. The experience was outstanding. Doug and the entire staff were friendly, helpful, accommodating and knowledgable. Doug knew the car inside and out The experience was outstanding. Doug and the entire staff were friendly, helpful, accommodating and knowledgable. Doug knew the car inside and out. He spent a lot of time with us as we considered various options. It was one of the most positive car-buying experiences we have had. Doug worked to locate the exact vehicle we were looking for, including all of the options we desired. They also worked with us for competitive pricing and financing. The car itself is wonderful - the look, the ride and the luxury features. I will definitely return to this dealership and work with Doug in the future. I highly recommend Doug and the dealership in Manchester, NH. More

Mr Doug Clifford was the reason i bought my new Lexus 350 SUV, he was just wonderful. He explained everything possible about this vechile. He is a very friendly man with a beautiful sense of humor. I can go SUV, he was just wonderful. He explained everything possible about this vechile. He is a very friendly man with a beautiful sense of humor. I can go back to Doug at any time with any questions and he will answer them. In fact I was there today to learn a little more about my GPS. I feel very comfortable asking my questions knowing he will keep anwering until I am fully satisfied knowing what to do. He is with out a doubt the best car dealer I have had the pleasure of meeting. Lexus is very lucky to have him Patricia Kudzma, Nashua, NH 03060 ps. I had previously owned a Lexus Suv but never fully understood what that vechile could do because the saleswoman did not explain everything. Doug was Terrifc! More

At the end of July 2010 I traded in my car to IRA Lexus for a 2004 IS300. I waited for 20-30 minutes before I spoke to a sales consultant even with an appointment I was on time for. Once a sales consulta for a 2004 IS300. I waited for 20-30 minutes before I spoke to a sales consultant even with an appointment I was on time for. Once a sales consultant was available to help me, I was able to view the Lexus I had come to trade for. I was taken on a test drive, and decided the Lexus would be a good choice. I recieved a fair offer on my trade. I was told it would take a few hours to do the paperwork and sent out of the dealership to return a few hours later. When I returned the finance manager told me he could not understand why they sent me out when he would have only kept me waiting for 20 minutes not 2hrs. The biggest issue I had with this deal I would not find out until months later. This is the reason for my review now. I've decided that the Lexus is not for me, a very nice car but I am looking for something different. I went to a differnet dealership to trade in the Lexus for another vehicle. I was shocked to be informed that the carfax run on the Lexus IRA had sold me had 2 accidents on its record. I very clearly remember sitting in the sales managers office and being told to my face the car had no issues and a clean carfax. I honestly would have not agreed to the deal if I would have known I traded a clean no history car for one with a past. What makes the experience worse is being told to my face by the sales manager that the car I was buying was clean with no history. I personally do not believe this is a honest way to do business, and would not recomend Ira Lexus of Manchester to anyone who wants a honest straight forward deal with out the worry of hidden history. More

The staff was very helpful. The can not do enough for the customer. They are very knowledgeable. The car was ready, shined, and the saleman showed us all the features and how they worked. There was no pressu customer. They are very knowledgeable. The car was ready, shined, and the saleman showed us all the features and how they worked. There was no pressure from anyone. The sales manager JC made sure that everything was happening the way we wanted it to. More

I have traveled from VT to NH 3 times to purchase a new Lexus from Doug Clifford specifically. He is truly outstanding in every way. He is knowledgeable, efficient, friendly, plesant and all around a ple Lexus from Doug Clifford specifically. He is truly outstanding in every way. He is knowledgeable, efficient, friendly, plesant and all around a pleasure to work with. I have had a few very minor problems over the years and he has always managed them as a priority and immediate. I love Lexus and part of the reason is Doug Clifford. i would switch dealerships to work specifically with him. kindly Sarah, Burlington VT. More

I was looking for a used minivan and ended up at Ira Lexus quite by mistake, as we actually were looking for a different used car dealer that gave us poor directions over the phone. We had just come fr Lexus quite by mistake, as we actually were looking for a different used car dealer that gave us poor directions over the phone. We had just come from the Nissan dealer down the street where we were treated horribly. I was so frustrated and furious and was ready to go home when the very nice sales people at Ira Lexus just started talking to us, and asked what we were looking for. Turns out they had just gotten in a van as a trade in and wanted me to see it. It turned out to be a beautiful car and we decided to buy it. Every single person that we dealt with at this dealership treated us with respect and kindness. They worked with us and made it possible for us to stay within our desired monthly payment budget. Even though the cost of our car was far less than that of a new Lexus, we were always treated as if we were buying the most expensive car on the lot. More

We were looking for a new SUV for my wife and after car searching for a week we had decided to purchase another make of vehicle but when we were ready to make the deal the numbers changed. With every deale searching for a week we had decided to purchase another make of vehicle but when we were ready to make the deal the numbers changed. With every dealer we visited I told them I did not want to play the games and to quote me the best price available and we would sleep on it and decide. I am getting too old to play the games. This dealer quoted a fair price and when we were ready to sign claimed they had made a mistake and tried to change the numbers. I walked out and when I returned home decided to send an email to Lexus, one dealer we had not visited. I simply asked for a price on an RX350 with my options and the next morning I got a response with what I thought was a fair price. We made an appointment for 1:30 that afternoon and met with JC who honored the numbers we had been quoted. We worked with Dan and he was great. Took us for a test drive explained everything and we walked back into the dealership and made the deal. No hassles at all. I was happy with the price and hopefully Lexus was also. I own a ES300 (2002) and love it. It is the longest I have ever had a car. When I am ready I will go back to Lexus Manchester. FYI, the service department is great. I do not normally write reviews so I must be happy with the experience. Bill and Lynda More

Doug Clifford is the best Sales Consultant I have ever dealt with, truly oustanding. Would highly recommend him to anyone that is looking to buy a Lexus. He was extremely courteous and respectful of my n dealt with, truly oustanding. Would highly recommend him to anyone that is looking to buy a Lexus. He was extremely courteous and respectful of my needs. Knows the Lexus vehicle inside and out! I will always and forever buy a Lexus from Doug. Lynda More