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Lexus of Manchester

Bedford, NH

4.8
1,209 Reviews
Here at Ira Lexus of Manchester, we’re one of the premier Lexus dealerships serving the communities of Bedford, Merrimack, and Manchester, NH. We’d like to tell you a little more about us. We’re a full-service Lexus dealership, which means that we cover all the bases. Trust us. When you hear us say that we cover all the bases, we’re not talking about a home run. We’re talking about a grand slam! We’ve got a massive inventory of NEW, USED, AND CERTIFIED LEXUS VEHICLES. We’ve created a streamlined financing process that’ll make securing an auto loan or lease an absolute breeze. And we feature a state-of-the-art service center, where our expert automotive technicians can take care of any Lexus problems.
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18 Kilton Rd

Bedford, NH

03110

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Showing 1,209 reviews

October 05, 2011

I was very disappointed with the way this dealership ran it's business from the second I walked in the door. First of all, I had to wait around before any one would even talk to me about what I was there f More

by Kimberly631
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales and Finance
Dec 14, 2011 -

Kimberly631 responded

I would like to add that I emailed the dealership at the beginning of November to ask them for a survey so I could give them my feedback. I got a response to my email saying that my message had been forwarded to the general manager and that I would receive a survey soon. Three weeks went by and I never got a survey, so I emailed them again. I let another week go by with NO response to my second email until I emailed them for a THIRD time. It is now well over a month later, I last emailed them over a week ago and I still have not seen a survey. I live approximately 80 minutes away, so whether it should have been sent by mail, or by email, it should have been here by now. This just adds to my frustration and disappointment in Ira Lexus' "customer service".

September 30, 2011

Doug and all the people there were friendly and helpful. Love the car, and know that we'll have great service. Feel like part of a family! More

by Memmy and Burmpy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Clifford
September 08, 2011

Doug Clifford made us very comfortable talking about the used Cadillac we bought. He's very friendly and knowledgeable. Stephen Pease simplified the loan process and filling out the paper work for the c More

by joanne belanger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Clifford, Stephen Pease
July 06, 2011

Just purchased a 2011 RX 350 from Ira Lexus and could not be happier! Doug Clifford is wonderful - he has a wealth of knowledge about the vehicles he sells and a GENUINE interest in you as a customer. He mad More

by hmmaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Clifford
June 05, 2011

I purchased my 250 on the internet. I knew all the features spelled out from the dealer before I picked up the car. On arriving at the dealer I was introduced to Douglas Clifford. I was impressed by D More

by jetski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Clifford
May 18, 2011

I have purchased my second Lexus in Manchester. The salesman, Doug Clifford, was introduced to me. He is the best sales consultant I have ever dealth with in purchasing a car. He was wonderful, he ex More

by Nanchisholm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Clifford
May 08, 2011

My husband and I just purchased a RX 400h used from Doug Clifford and he was the most knowledgable salesman that I've ever worked with. He also was patient with explaining all that we needed to know about More

by valeriedutille
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Clifford
March 24, 2011

Even though I moved out of state three years ago, I just returned to NH and purchased my third Lexus from Doug Clifford. I find the dealership, service department and Doug as sales person to be exceptional More

by rubodo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Clifford
February 18, 2011

We purchased a Lexus GX460 and worked with Doug Clifford. The experience was outstanding. Doug and the entire staff were friendly, helpful, accommodating and knowledgable. Doug knew the car inside and out More

by lexusdriver123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Clifford
December 09, 2010

Mr Doug Clifford was the reason i bought my new Lexus 350 SUV, he was just wonderful. He explained everything possible about this vechile. He is a very friendly man with a beautiful sense of humor. I can go More

by Patricia L Kudzma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Clifford