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Lexus of Manchester
Bedford, NH
1,213 Reviews
Here at Ira Lexus of Manchester, we’re one of the premier Lexus dealerships serving the communities of Bedford, Merrimack, and Manchester, NH. We’d like to tell you a little more about us.
We’re a full-service Lexus dealership, which means that we cover all the bases. Trust us. When you hear us say that we cover all the bases, we’re not talking about a home run. We’re talking about a grand slam!
We’ve got a massive inventory of NEW, USED, AND CERTIFIED LEXUS VEHICLES. We’ve created a streamlined financing process that’ll make securing an auto loan or lease an absolute breeze. And we feature a state-of-the-art service center, where our expert automotive technicians can take care of any Lexus problems.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,213 reviews
November 25, 2011
Doug is the best and the main reason why I recommend this dealer. I wasn't thrilled with the length it took the finance department to accept our full cash payment and the subsequent problems we had at the r dealer. I wasn't thrilled with the length it took the finance department to accept our full cash payment and the subsequent problems we had at the registry, and forget trying to contact anyone without having to leave a voice mail message. However, Doug worked tirelessly to provide excellent customer service and solved any problems created by others. More
by dianasotis
Employees Worked With
Doug Clifford
November 04, 2011
Doug was very friendly, knowledgeable, accomodating, and helpful. This was the best car-buying experience I have ever had! Thanks so much to Doug and the rest of the Lexus team in Manchester. helpful. This was the best car-buying experience I have ever had! Thanks so much to Doug and the rest of the Lexus team in Manchester. More
by cliebling
Employees Worked With
Doug Clifford
October 31, 2011
Doug was great. Very friendly and extremely helpful in explaining all of the functions of the car and offering his assistance whenever I have queestions in the future. explaining all of the functions of the car and offering his assistance whenever I have queestions in the future. More
by houlec
Employees Worked With
Douglas Clifford
October 09, 2011
The IRA staff, most notably Rosie and Doug, made the purchase of our RX350 a wonderful experience. We showed up fairly informed and were evaluating the comfort and drive in comparison to similar models purchase of our RX350 a wonderful experience. We showed up fairly informed and were evaluating the comfort and drive in comparison to similar models from Acura and Mercedes. Doug pointed out less than obvious features about the Lexus; he did not malign the competition. We never felt like we were being sold. After the decision, he worked with us on a fair price by comparing IRA's invoice with one from Edmunds. Once the purchase was complete, Doug introduced us to the knowledgeable service staff (Rosie). He spent close to 2 hours with us when the impeccably clean vehicle was delivered. He's called us no less than 3 times to confirm our delight with the purchase and to answer any questions. More
by bperrotti
Employees Worked With
Doug Clifford
October 05, 2011
I was very disappointed with the way this dealership ran it's business from the second I walked in the door. First of all, I had to wait around before any one would even talk to me about what I was there f it's business from the second I walked in the door. First of all, I had to wait around before any one would even talk to me about what I was there for. Any dealerships in the past that I have gone to, I have had no trouble getting someone to talk to, especially salesmen. Secondly, the salesman would tell me one thing and then the financial guy would tell me something that contradicted what the salesman told me. For example, I was told by the salesman that they had a runner who would register my car for me and finalize all the paperwork. When I decided to get my loan from a credit union and not through Lexus, all of a sudden the financial guy tells me that they "Lexus really doesn't have any runners" and usually only do that if you finance through Lexus. Well when I asked what the $395 administration fee was for if they weren't doing any of that for me, he told me they keep all my papers on file. Really? Needless to say, I put up enough of a stink that they did all of a sudden find a "runner" to do my registration for me. Then, I had to wait for hours on the day I was in to sign papers and pick up my car. Everything was supposed to be ready for me when I got there to speed up the process and NOTHING was ready for me. I played phone tag for weeks about a part that they owed me, and one week, I had to wait 5 days for a call back. All in all, I found the customer service at this dealership was exceptionally terrible. I am on my third Lexus, and I plan on owning many more Lexus vehicles in my future, but I will never, ever, buy a car from them again. More
by Kimberly631
Employees Worked With
Sales and Finance
September 08, 2011
Doug Clifford made us very comfortable talking about the used Cadillac we bought. He's very friendly and knowledgeable. Stephen Pease simplified the loan process and filling out the paper work for the c used Cadillac we bought. He's very friendly and knowledgeable. Stephen Pease simplified the loan process and filling out the paper work for the car and the warrantee. Any questions we had they were right there with the answers and advised us to call any time with questions. More
by joanne belanger
Employees Worked With
Doug Clifford, Stephen Pease
July 06, 2011
Just purchased a 2011 RX 350 from Ira Lexus and could not be happier! Doug Clifford is wonderful - he has a wealth of knowledge about the vehicles he sells and a GENUINE interest in you as a customer. He mad be happier! Doug Clifford is wonderful - he has a wealth of knowledge about the vehicles he sells and a GENUINE interest in you as a customer. He made me feel completely at ease throughout the process and took extra care to make sure I understood (and enjoyed) every detail of my new vehicle. He even made me a few CD's to listen to during my first drive - THANK YOU DOUG! I also want to thank the rest of the staff at Ira. Every person I met and dealt with at this dealership made the purchase that much better! More
by hmmaley
Employees Worked With
Doug Clifford
June 05, 2011
I purchased my 250 on the internet. I knew all the features spelled out from the dealer before I picked up the car. On arriving at the dealer I was introduced to Douglas Clifford. I was impressed by D features spelled out from the dealer before I picked up the car. On arriving at the dealer I was introduced to Douglas Clifford. I was impressed by Doug's knowledge of the car and his patient handling of us during the paper. He was outstanding in showing us the features how the car works. He is the most outstanding salesman I have ever dealt with. Buying the car from IRA LEXUS was pleasant experience and Doug Clifford was great. More
by jetski
Employees Worked With
Douglas Clifford
May 18, 2011
I have purchased my second Lexus in Manchester. The salesman, Doug Clifford, was introduced to me. He is the best sales consultant I have ever dealth with in purchasing a car. He was wonderful, he ex salesman, Doug Clifford, was introduced to me. He is the best sales consultant I have ever dealth with in purchasing a car. He was wonderful, he explained everything to me about the car and made sure I understood all the options. He also connected the bluetooth for my new phone and showed me how to program in my telephone numbers...He certainly knows his job and is excellent at it. I would defintely return to purchase another vehicle from him. He is a great guy and easy to talk to. He is a "Gem"..... More
by Nanchisholm
Employees Worked With
Doug Clifford
