Lexus of Manchester

This is the second RX330/350 purchased from Doug Clifford at this dealership. Doug originally sold me my first Lexus RX330 in April, 2005 which I just traded in (with 86,200 trouble-free miles) 2 days ago f at this dealership. Doug originally sold me my first Lexus RX330 in April, 2005 which I just traded in (with 86,200 trouble-free miles) 2 days ago for an RX350. Honestly, I was more "in the mood for a new car" than "needing" a new car. The new car is a big improvement over the 330 and I can't wait to drive it more. Doug is exactly the kind of sales consultant I like. He knows what he's talking about...knows the competition...does not exaggerage...a real straight shooter. He spent more than enough time with us to conclude this sale. Our first visit was really just seeing the new model and getting a sense of price. We then decided to move ahead and made an appointment with him on a Sunday when he was not scheduled to be at the dealership. This was the best time for us and Doug made the time for us. While price is certainly important, I'm more interested in the quality of the car itself and the service I will get at the dealership. I'd also like to mention the outstanding service I enjoyed on my RX330 over the past 6 years...all due to the wonderful efforts of Laurie Beauchemin in the service department. She's always happy to hear from me and has gone way out of her way to make me a very happy customer. I note that there are no Amenities listed for the dealership, but they have a wonderful customer lounge with cable TV, free internet access with work desks and a great selection of coffee and fruit. They've almost finished their new building and I can't wait to see what that looks like! More

First Lexus for us. Great experience from beginning to end. So lucky to have dealt with Doug. He was patient, answered all of our questions, had a vast knowledge of the car, how everything worked, how i end. So lucky to have dealt with Doug. He was patient, answered all of our questions, had a vast knowledge of the car, how everything worked, how it compared with other vehicles, and spent as much time going over everything as we needed. Even offered to come to the house and set up the garage door opener. We did not feel pressured in any way. He always promptly returned calls and got us any additional info we asked for. The sales manager, financial person and the service dept personnel were also great. Very patient and explained everything clearly. Will definitely be back and recommend both Ira of Manchester and Doug. Marilyn and Bob More

Doug is the best and the main reason why I recommend this dealer. I wasn't thrilled with the length it took the finance department to accept our full cash payment and the subsequent problems we had at the r dealer. I wasn't thrilled with the length it took the finance department to accept our full cash payment and the subsequent problems we had at the registry, and forget trying to contact anyone without having to leave a voice mail message. However, Doug worked tirelessly to provide excellent customer service and solved any problems created by others. More

Doug was very friendly, knowledgeable, accomodating, and helpful. This was the best car-buying experience I have ever had! Thanks so much to Doug and the rest of the Lexus team in Manchester. helpful. This was the best car-buying experience I have ever had! Thanks so much to Doug and the rest of the Lexus team in Manchester. More

Doug was great. Very friendly and extremely helpful in explaining all of the functions of the car and offering his assistance whenever I have queestions in the future. explaining all of the functions of the car and offering his assistance whenever I have queestions in the future. More

The IRA staff, most notably Rosie and Doug, made the purchase of our RX350 a wonderful experience. We showed up fairly informed and were evaluating the comfort and drive in comparison to similar models purchase of our RX350 a wonderful experience. We showed up fairly informed and were evaluating the comfort and drive in comparison to similar models from Acura and Mercedes. Doug pointed out less than obvious features about the Lexus; he did not malign the competition. We never felt like we were being sold. After the decision, he worked with us on a fair price by comparing IRA's invoice with one from Edmunds. Once the purchase was complete, Doug introduced us to the knowledgeable service staff (Rosie). He spent close to 2 hours with us when the impeccably clean vehicle was delivered. He's called us no less than 3 times to confirm our delight with the purchase and to answer any questions. More

Doug and all the people there were friendly and helpful. Love the car, and know that we'll have great service. Feel like part of a family! Love the car, and know that we'll have great service. Feel like part of a family! More

Doug Clifford made us very comfortable talking about the used Cadillac we bought. He's very friendly and knowledgeable. Stephen Pease simplified the loan process and filling out the paper work for the c used Cadillac we bought. He's very friendly and knowledgeable. Stephen Pease simplified the loan process and filling out the paper work for the car and the warrantee. Any questions we had they were right there with the answers and advised us to call any time with questions. More

Just purchased a 2011 RX 350 from Ira Lexus and could not be happier! Doug Clifford is wonderful - he has a wealth of knowledge about the vehicles he sells and a GENUINE interest in you as a customer. He mad be happier! Doug Clifford is wonderful - he has a wealth of knowledge about the vehicles he sells and a GENUINE interest in you as a customer. He made me feel completely at ease throughout the process and took extra care to make sure I understood (and enjoyed) every detail of my new vehicle. He even made me a few CD's to listen to during my first drive - THANK YOU DOUG! I also want to thank the rest of the staff at Ira. Every person I met and dealt with at this dealership made the purchase that much better! More