Lexus of Manchester

We just purchased a new Lexus RX350 and had a tremendous experience doing so. Our sales person was Doug Clifford and we cannot say enough good about him. From the moment we entered the showroom floor until experience doing so. Our sales person was Doug Clifford and we cannot say enough good about him. From the moment we entered the showroom floor until we drove off yesterday with our new car we were treated royally. Doug spent the necessary time to understand our needs in a car and insured we were matching the new car to meet those needs. He is very thorough and accommodating. He made sure we were comfortable calling him with any questions and invited us back to the dealership for a refresher course on the car's technology. Doug went the extra mile and burned five CD's of music for us to enjoy on the ride home. We would and will recommend Doug to anyone we know who is interested in a Lexus. Our experience in purchasing this new car was totally different than any we have ever had and it is a tribute to all of the staff we interfaced with, but especially Doug Clifford. More

I recently returned to Ira Lexus of Manchester becuase I wanted to trade in my 2008 RX350 with a 2010 RX350. After having dealt with multiple delaerships who wanted to give me less money for my trade, Ira L wanted to trade in my 2008 RX350 with a 2010 RX350. After having dealt with multiple delaerships who wanted to give me less money for my trade, Ira Lexus of Manchester was able to offer me a lot more for my trade and get me into a beautiful 2010 RX350. Thanks to Doug Clifford my buying experience was truly outstanding. He was very friendly, informative and knowledgeable. Doug was simply terrific and delivered on all that he promised and made sure everything ran as smoothly as possible. Thank you Doug for your outstanding help and support in getting me into my new car which I absolutely LOVE!!! I truly appreciate it. I'll be sure to send all my friends and family over to you. More

I have been purchasing vehicles for almost 50 years and I would like to state that my recent experience at IRA Lexus of Manchester was the most professional and pleasant I have ever encountered. In particula would like to state that my recent experience at IRA Lexus of Manchester was the most professional and pleasant I have ever encountered. In particular Mr. Douglas Clifford a senior Lexus consultant was extremely knowledgable and his attention to detail and my needs during my purchase and delivery process was remarkable. This was my second experience with IRA Lexus of Manchester and based on this one with Doug Clifford it certainly will not be my last. He should be commended as a tremendous asset to the dealership and the Lexus product line. Sincerely, William J. Utrera Major, USAF Retired More

We had an excellent experience with Ira Lexus, and more importantly our sales associate John Derkrikorian. He was great! No pressure, knowledgeable, and so wonderful! I have shopped around for many vehi importantly our sales associate John Derkrikorian. He was great! No pressure, knowledgeable, and so wonderful! I have shopped around for many vehicles, and am constantly annoyed buy the cheesy nature of so many sales agents, but John was honest, inviting and pleasant. We will definitely be back. Thank you John for all of your help. We really appreciate it. Many thanks and ALOHA! More

This is the second RX330/350 purchased from Doug Clifford at this dealership. Doug originally sold me my first Lexus RX330 in April, 2005 which I just traded in (with 86,200 trouble-free miles) 2 days ago f at this dealership. Doug originally sold me my first Lexus RX330 in April, 2005 which I just traded in (with 86,200 trouble-free miles) 2 days ago for an RX350. Honestly, I was more "in the mood for a new car" than "needing" a new car. The new car is a big improvement over the 330 and I can't wait to drive it more. Doug is exactly the kind of sales consultant I like. He knows what he's talking about...knows the competition...does not exaggerage...a real straight shooter. He spent more than enough time with us to conclude this sale. Our first visit was really just seeing the new model and getting a sense of price. We then decided to move ahead and made an appointment with him on a Sunday when he was not scheduled to be at the dealership. This was the best time for us and Doug made the time for us. While price is certainly important, I'm more interested in the quality of the car itself and the service I will get at the dealership. I'd also like to mention the outstanding service I enjoyed on my RX330 over the past 6 years...all due to the wonderful efforts of Laurie Beauchemin in the service department. She's always happy to hear from me and has gone way out of her way to make me a very happy customer. I note that there are no Amenities listed for the dealership, but they have a wonderful customer lounge with cable TV, free internet access with work desks and a great selection of coffee and fruit. They've almost finished their new building and I can't wait to see what that looks like! More

First Lexus for us. Great experience from beginning to end. So lucky to have dealt with Doug. He was patient, answered all of our questions, had a vast knowledge of the car, how everything worked, how i end. So lucky to have dealt with Doug. He was patient, answered all of our questions, had a vast knowledge of the car, how everything worked, how it compared with other vehicles, and spent as much time going over everything as we needed. Even offered to come to the house and set up the garage door opener. We did not feel pressured in any way. He always promptly returned calls and got us any additional info we asked for. The sales manager, financial person and the service dept personnel were also great. Very patient and explained everything clearly. Will definitely be back and recommend both Ira of Manchester and Doug. Marilyn and Bob More

Doug is the best and the main reason why I recommend this dealer. I wasn't thrilled with the length it took the finance department to accept our full cash payment and the subsequent problems we had at the r dealer. I wasn't thrilled with the length it took the finance department to accept our full cash payment and the subsequent problems we had at the registry, and forget trying to contact anyone without having to leave a voice mail message. However, Doug worked tirelessly to provide excellent customer service and solved any problems created by others. More

Doug was very friendly, knowledgeable, accomodating, and helpful. This was the best car-buying experience I have ever had! Thanks so much to Doug and the rest of the Lexus team in Manchester. helpful. This was the best car-buying experience I have ever had! Thanks so much to Doug and the rest of the Lexus team in Manchester. More

Doug was great. Very friendly and extremely helpful in explaining all of the functions of the car and offering his assistance whenever I have queestions in the future. explaining all of the functions of the car and offering his assistance whenever I have queestions in the future. More

The IRA staff, most notably Rosie and Doug, made the purchase of our RX350 a wonderful experience. We showed up fairly informed and were evaluating the comfort and drive in comparison to similar models purchase of our RX350 a wonderful experience. We showed up fairly informed and were evaluating the comfort and drive in comparison to similar models from Acura and Mercedes. Doug pointed out less than obvious features about the Lexus; he did not malign the competition. We never felt like we were being sold. After the decision, he worked with us on a fair price by comparing IRA's invoice with one from Edmunds. Once the purchase was complete, Doug introduced us to the knowledgeable service staff (Rosie). He spent close to 2 hours with us when the impeccably clean vehicle was delivered. He's called us no less than 3 times to confirm our delight with the purchase and to answer any questions. More