Lexus of Manchester

I met Doug Clifford back in July, 2007 when I was interested in buying a Camry, but was not happy with the salespeople on the Toyota side. He sold me a beautiful Camry, but alas, I have always wishe interested in buying a Camry, but was not happy with the salespeople on the Toyota side. He sold me a beautiful Camry, but alas, I have always wished for and dreamed of owning a Lexus, so on Thursday, March 8th, I decided to go down to Lexus and have a look, I only had 45 minutes as I had to pick my daughter up at school. I had already researched them somewhat and knew I could not afford a brand new one, but perhaps one with 20,000 - 30,000 miles on it or so. Well, I saw the car of my dreams, and I had to leave! Doug was supposed to leave at 3PM that day as he had people coming to install granite counters at his house 30 min. away, he offered to wait for me to get back and well....HE MADE MY DREAM COME TRUE! I was back at 4PM and he was with me till 7:30PM that evening and I drove home a beautful 2009 LEXUS IS250.....and I LOVE THIS CAR! I did find some scratches on it the next day, as it was dark out by the time I was really taking a look at it, and I ended up coming back the next morning for a full hour of education on the car, which I needed, as it has so many bells and whistles! Not only was Doug patient, friendly and encouraging, he even made me 2 special CD's of his favorite music! Everyone should request these, the music is wonderful and the stereo in the Lexus is top-notch! And yes they gave me a free tote, and a Lexus keychain and Nigel Long, the sales manager was quick to make an appointment for me to get my car in to have the scratches taken care of...I am amazed by Doug and Nigel's friendliness and their sales center. Go see Doug Clifford for your next car, he's amazing in every way!!! He is my sales person from now on! I won't go anywhere else!! More

I recently purchased a 2012 RX350 thanks to the endless efforts Doug Clifford put into satisfying my demands and the sincerity he showed in accommodating my needs. All through the process of so many chang efforts Doug Clifford put into satisfying my demands and the sincerity he showed in accommodating my needs. All through the process of so many changes in the plan Doug continually proved to work with me on my side with patience and faith in me. [I changed my mind a couple times and then had a problem with my old car's leasing company which delayed the process by 3 weeks!] I have dealt with and owned cars from BMW, Mercedes-Benz, Volvo, Acura, Porsche and more but I have never met a better sales person than Doug. Doug is not only very knowledgeable and passionate about the Lexus cars he sells but I think he is also a genuinely enthusiastic and optimistic person in life. His love for music, his dogs, his wife and friends... all that make up a person whom I could trust and like. I am happy that I bought a car from him/this dealership, and I will continue to highly recommend him to all who's interested in getting a car. More

We just purchased a new Lexus RX350 and had a tremendous experience doing so. Our sales person was Doug Clifford and we cannot say enough good about him. From the moment we entered the showroom floor until experience doing so. Our sales person was Doug Clifford and we cannot say enough good about him. From the moment we entered the showroom floor until we drove off yesterday with our new car we were treated royally. Doug spent the necessary time to understand our needs in a car and insured we were matching the new car to meet those needs. He is very thorough and accommodating. He made sure we were comfortable calling him with any questions and invited us back to the dealership for a refresher course on the car's technology. Doug went the extra mile and burned five CD's of music for us to enjoy on the ride home. We would and will recommend Doug to anyone we know who is interested in a Lexus. Our experience in purchasing this new car was totally different than any we have ever had and it is a tribute to all of the staff we interfaced with, but especially Doug Clifford. More

I recently returned to Ira Lexus of Manchester becuase I wanted to trade in my 2008 RX350 with a 2010 RX350. After having dealt with multiple delaerships who wanted to give me less money for my trade, Ira L wanted to trade in my 2008 RX350 with a 2010 RX350. After having dealt with multiple delaerships who wanted to give me less money for my trade, Ira Lexus of Manchester was able to offer me a lot more for my trade and get me into a beautiful 2010 RX350. Thanks to Doug Clifford my buying experience was truly outstanding. He was very friendly, informative and knowledgeable. Doug was simply terrific and delivered on all that he promised and made sure everything ran as smoothly as possible. Thank you Doug for your outstanding help and support in getting me into my new car which I absolutely LOVE!!! I truly appreciate it. I'll be sure to send all my friends and family over to you. More

I have been purchasing vehicles for almost 50 years and I would like to state that my recent experience at IRA Lexus of Manchester was the most professional and pleasant I have ever encountered. In particula would like to state that my recent experience at IRA Lexus of Manchester was the most professional and pleasant I have ever encountered. In particular Mr. Douglas Clifford a senior Lexus consultant was extremely knowledgable and his attention to detail and my needs during my purchase and delivery process was remarkable. This was my second experience with IRA Lexus of Manchester and based on this one with Doug Clifford it certainly will not be my last. He should be commended as a tremendous asset to the dealership and the Lexus product line. Sincerely, William J. Utrera Major, USAF Retired More

We had an excellent experience with Ira Lexus, and more importantly our sales associate John Derkrikorian. He was great! No pressure, knowledgeable, and so wonderful! I have shopped around for many vehi importantly our sales associate John Derkrikorian. He was great! No pressure, knowledgeable, and so wonderful! I have shopped around for many vehicles, and am constantly annoyed buy the cheesy nature of so many sales agents, but John was honest, inviting and pleasant. We will definitely be back. Thank you John for all of your help. We really appreciate it. Many thanks and ALOHA! More

This is the second RX330/350 purchased from Doug Clifford at this dealership. Doug originally sold me my first Lexus RX330 in April, 2005 which I just traded in (with 86,200 trouble-free miles) 2 days ago f at this dealership. Doug originally sold me my first Lexus RX330 in April, 2005 which I just traded in (with 86,200 trouble-free miles) 2 days ago for an RX350. Honestly, I was more "in the mood for a new car" than "needing" a new car. The new car is a big improvement over the 330 and I can't wait to drive it more. Doug is exactly the kind of sales consultant I like. He knows what he's talking about...knows the competition...does not exaggerage...a real straight shooter. He spent more than enough time with us to conclude this sale. Our first visit was really just seeing the new model and getting a sense of price. We then decided to move ahead and made an appointment with him on a Sunday when he was not scheduled to be at the dealership. This was the best time for us and Doug made the time for us. While price is certainly important, I'm more interested in the quality of the car itself and the service I will get at the dealership. I'd also like to mention the outstanding service I enjoyed on my RX330 over the past 6 years...all due to the wonderful efforts of Laurie Beauchemin in the service department. She's always happy to hear from me and has gone way out of her way to make me a very happy customer. I note that there are no Amenities listed for the dealership, but they have a wonderful customer lounge with cable TV, free internet access with work desks and a great selection of coffee and fruit. They've almost finished their new building and I can't wait to see what that looks like! More

First Lexus for us. Great experience from beginning to end. So lucky to have dealt with Doug. He was patient, answered all of our questions, had a vast knowledge of the car, how everything worked, how i end. So lucky to have dealt with Doug. He was patient, answered all of our questions, had a vast knowledge of the car, how everything worked, how it compared with other vehicles, and spent as much time going over everything as we needed. Even offered to come to the house and set up the garage door opener. We did not feel pressured in any way. He always promptly returned calls and got us any additional info we asked for. The sales manager, financial person and the service dept personnel were also great. Very patient and explained everything clearly. Will definitely be back and recommend both Ira of Manchester and Doug. Marilyn and Bob More

Doug is the best and the main reason why I recommend this dealer. I wasn't thrilled with the length it took the finance department to accept our full cash payment and the subsequent problems we had at the r dealer. I wasn't thrilled with the length it took the finance department to accept our full cash payment and the subsequent problems we had at the registry, and forget trying to contact anyone without having to leave a voice mail message. However, Doug worked tirelessly to provide excellent customer service and solved any problems created by others. More

Doug was very friendly, knowledgeable, accomodating, and helpful. This was the best car-buying experience I have ever had! Thanks so much to Doug and the rest of the Lexus team in Manchester. helpful. This was the best car-buying experience I have ever had! Thanks so much to Doug and the rest of the Lexus team in Manchester. More