Lexus of Manchester

We recently purchased a GX460 from IRA and Robb Schwartz was our wonderful sales person. We cannot say enough good things about Robb. He is very knowledgeable about the Lexus product line and our purchase was our wonderful sales person. We cannot say enough good things about Robb. He is very knowledgeable about the Lexus product line and our purchase went very smoothly from beginning to end. We were in and out of the dealership with our beautiful new Lexus and all paperwork signed within a couple of hours(and we had two youngs kids with us during the process!). We would definitely recommend dealing with Robb when purchasing your Lexus from IRA! More

Went up to Ira to check out a Lexus IS 250 that appeared to be a good deal comparing it to other cars I was evaluating. The experience was negative top to bottom. I will list them in the order that they h to be a good deal comparing it to other cars I was evaluating. The experience was negative top to bottom. I will list them in the order that they happened. 1) Arrived, and and met the salesperson, and although I asked twice, was not shown the car I inquired about for 39 minutes. I was asked a litany of questions regarding other cars I might be interested in, driving habits, etc. A complete waste of time. 2) During the test drive, the car dashboard lit up with warning lights. The car began to shake, and it would not go above third gear. 3) When I returned to the dealership, the salesperson asked if I would like to proceed as if it was a minor issues, and it was going to be looked at the next day. He asked if I wanted to see some numbers assuming the car was going to be OK. I agreed. At the same time, my trade was appraised, but my keys were not returned, as a type of trapping method which really bothered me. 4) The trade number was well below what I had been offered at another dealer. Well below. I got 13k, and was offered 9. I bargained for 12 and was given 11. 5) All of the above is typical, although annoying, car buying bs. However the following is why I WOULD NEVER BUY ANYTHING from these people. Once the car was returned from the test drive, a group of people came over to the car and started to look at it. 10 minutes later, after I walked back into the dealership, I remembered I forgot my folder, and asked to return to the car to get it. I was instructed to go to the garage. When I arrived, that same group of people were looking at the car. May I remind you the car was broken. I mentioned to the group that the car was broken and a salesperson ushered my out of the garage saying everything was fine with the car and I didn't know what I was talking about. Very questionable. 6) The final agreement between me and the salesperson was that he would call me first thing in the am once a mechanic could evaluate the car. I got a call, the next day, at 530PM, saying the group who was looking at the car in the garage had bought it. I was pressured into putting a deposit down on a car that had a complete meltdown on a test drive, and when I said no, and I just wanted to know what was wrong with it before I made a decision, and they sold it that night. This dealership is questionable to say the least. The salesperson was more interested in his new high-tech dealership that giving me a fair deal on my trade. I hardly felt bad for him. The whole experience was negative. I would not even waste your time with this dealership. More

After purchasing many cars over the years, I had the best experience ever as I recently acquired a 2013 GS 350. Joe Cardello was very knowledgable and a wonderful resource throughout the process. He has assi experience ever as I recently acquired a 2013 GS 350. Joe Cardello was very knowledgable and a wonderful resource throughout the process. He has assisted a number of friends in the past, who are all satisfied with their buying experience. The new Lexus is a terrific car. I would highly recommend both Joe Cardello and the rest of the Ira Lexus team. More

In October of 2006, we purchased a new ES-350 from Diane In October of 2006, we purchased a new ES-350 from Diane Apostles. She was very nice, but the financial guy at that time was an "A__". After threat In October of 2006, we purchased a new ES-350 from Diane Apostles. She was very nice, but the financial guy at that time was an "A__". After threatning to leave, due to the rude behavior of this man, Diane asked us to come back and work with her some more. Bottom line, we bought the car but I swore I would never return. This past Easter weekend, we were in Manchester and were interested in seeing the new GS-350, just looking. We stopped by and were met, shortly after, by Samantha Sula. She was not pushy, very knowledgeable, and more than willing to work with us. After a test drive, I mentioned that if our car wasn't so dirty, I would ask for an estimate. She said that IRA buys dirty cars at a very good price. We were given a price, it was off of my willing to pay price by $5000. Sam went back to Steve, I believe, and came back with about half of the difference. I sent her back to the mysterious room and she came back with something that I could live with. We bought the car because we wanted it and Sam was a big part of the selling point. Steve, in the mysterious room, was also very helpfuland pleasant. After all that is what the sales experience is all about, making the dream happen! I am now pleased with the IRA experience and will recommened them to others. My take on this is the buyer is the one who should decide what and where to buy and not a pushy sales staff. We did not experience anything other than pleasant and helpfull staff. More

My overall experience at this dealership was great! I was interested in a car I saw online, but live 1 1/2 hours away. We called to let them know we were interested, but we're unable to get there until right interested in a car I saw online, but live 1 1/2 hours away. We called to let them know we were interested, but we're unable to get there until right at closing time because I work late. John and Steve both stayed until well after their regular business hours helping me purchase my new vehicle. John was very easy to talk to and made our experience as good as it gets. I also requested some other work be done before we took the car home, and after it was finished, they delivered it all they way to me! Thank you all! More

I went to Ira Lexus looking for a particular vehicle I had seen on their website (2009 IS 250). When I got there it was right up front and it was gorgeous. Doug approached me and was super knowledgeable had seen on their website (2009 IS 250). When I got there it was right up front and it was gorgeous. Doug approached me and was super knowledgeable about the many questions I had. He really has a passion for these cars, knows each one inside and out. Everyone there was friendly and approachable, constantly offering refreshments and asking if we had any questions. I never felt like anyone was trying to "pull one over" on me, which had been my previous buying experience. A few imperfections on the car were added to be fixed as conditions of sale, no problems. Steve ran our credit for financing through a number of companies, getting us a very reasonable rate. He clearly showed us the options for warranty, financing, etc. without pressuring us into anything. While we were waiting for all the paperwork, Doug walked us around to meet everyone in service, support, etc. If you're looking for a nice quality vehicle from equally nice and quality folks, you can't do much better than these guys. More

Bought a new Lexus ES350 from Thomas Christopher, Sales Consultant. He went above and beyond instructing us on the use of the various electronic equipment. He is outgoing and very friendly. We would recom Consultant. He went above and beyond instructing us on the use of the various electronic equipment. He is outgoing and very friendly. We would recommend any potential buyers to seek him out as he is easy to deal with and knowledgeable. Stephen Pease, Financial Manager, made the paperwork process painless. Everything was done before hand and when we went to pick up the new vehicle all the paperwork was completed within 10 minutes and that include talking about personal matters as well. You will find the Lexus Manchester dealership very accomodating and the personnel very friendly, cordial and helpful. Finally, you will find a great selection of inventory on hand both new and used so pay them a visit and ask for Thomas Christopher to assist in helping you identify the Lexus model that will meet your needs and for outstanding assistance after purchase. More

My experience with Ira Lexus was wonderful. My salesman was professional, knowledgeable and took the time to answer all of my questions, show me all of the vehicle's features, and so on. He did not rush, was professional, knowledgeable and took the time to answer all of my questions, show me all of the vehicle's features, and so on. He did not rush, he was so very positive and enthusiastic! I bought a 2012 Lexus 350RX and I love it. I will definitely recommend Doug Clifford and Ira Lexus Manchester to all my friends and family! Great experience! Superior service! More

I leased a new ES350 from Doug back in 2010 and it was the best car buying experience I had ever had. Shortly after I leased it, I went through a divorce and had to trade the car in for a Mazda in order t the best car buying experience I had ever had. Shortly after I leased it, I went through a divorce and had to trade the car in for a Mazda in order to have a cheaper car payment. I finally got to the point where I was financially able to get into another Lexus so I went to see Doug right away. He put me in a beautiful used IS 250 and I am completely in love with it. Again, I had an amazing experience with Doug. He does not sell you a car just to make the sale. He truly wants his customers to have the best experience possible and his goal is to have everyone walk away knowing that they made the right decision. I would purchase a car from Doug again in a heartbeat and plan to try to get into a newer car in the next couple years. The service at IRA is also second to none. Request Rosie. She is a pleasure to work with and IRA service always makes sure that you walk out 110% satisfied! Highly recommend this dealership. More

Ira Lexus of Manchester is a wonderful dealership. We just purchased or third Lexus RX from this dealership and could not be more happy with the care and treatment we received. Special kudos to Doug Cli just purchased or third Lexus RX from this dealership and could not be more happy with the care and treatment we received. Special kudos to Doug Clifford; he has an unbelievable knowledge of Lexus vehicles and always gives 100% plus in time, attention, and devotion to his customers. More