Lexus of Manchester

Working with Doug was a pleasure. Definitely a wonderful salesman but along with that, he's extremely personable. Can't remember a more pleasurable experience while buying a new car. The CT200h is a beaut salesman but along with that, he's extremely personable. Can't remember a more pleasurable experience while buying a new car. The CT200h is a beautifully built machine with excellent quality control. The entire staff is exceptional! See you at the new dealership in bedford. Jerry and Judy Clark More

Doug was very helpful in the sales process. He was able to effectively understand my needs and provide the best options for me. He was not pushy whatsoever, as most salesmen in the past have been. Doug ide to effectively understand my needs and provide the best options for me. He was not pushy whatsoever, as most salesmen in the past have been. Doug identified my needs and led me in the right direction. He was extremely helpful going over the entire sales process in great detail to ensure I was well informed. Doug makes sure that you are making an informed decision before making any decisions. More

Doug was wonderful to work with. So friendly and helpful! Loved our experience with IRA - and absolutely love my 400h. I can't wait to come back in a few years and trade for a newer 450h. Loved our experience with IRA - and absolutely love my 400h. I can't wait to come back in a few years and trade for a newer 450h. More

From start to finish, doing something that is always a grind, we have to say we had a great experience at Ira Lexus. We would recommend this dealership to anyone looking for a smooth 'ride' through the grind, we have to say we had a great experience at Ira Lexus. We would recommend this dealership to anyone looking for a smooth 'ride' through the car buying experience. More

We recently purchased a GX460 from IRA and Robb Schwartz was our wonderful sales person. We cannot say enough good things about Robb. He is very knowledgeable about the Lexus product line and our purchase was our wonderful sales person. We cannot say enough good things about Robb. He is very knowledgeable about the Lexus product line and our purchase went very smoothly from beginning to end. We were in and out of the dealership with our beautiful new Lexus and all paperwork signed within a couple of hours(and we had two youngs kids with us during the process!). We would definitely recommend dealing with Robb when purchasing your Lexus from IRA! More

Went up to Ira to check out a Lexus IS 250 that appeared to be a good deal comparing it to other cars I was evaluating. The experience was negative top to bottom. I will list them in the order that they h to be a good deal comparing it to other cars I was evaluating. The experience was negative top to bottom. I will list them in the order that they happened. 1) Arrived, and and met the salesperson, and although I asked twice, was not shown the car I inquired about for 39 minutes. I was asked a litany of questions regarding other cars I might be interested in, driving habits, etc. A complete waste of time. 2) During the test drive, the car dashboard lit up with warning lights. The car began to shake, and it would not go above third gear. 3) When I returned to the dealership, the salesperson asked if I would like to proceed as if it was a minor issues, and it was going to be looked at the next day. He asked if I wanted to see some numbers assuming the car was going to be OK. I agreed. At the same time, my trade was appraised, but my keys were not returned, as a type of trapping method which really bothered me. 4) The trade number was well below what I had been offered at another dealer. Well below. I got 13k, and was offered 9. I bargained for 12 and was given 11. 5) All of the above is typical, although annoying, car buying bs. However the following is why I WOULD NEVER BUY ANYTHING from these people. Once the car was returned from the test drive, a group of people came over to the car and started to look at it. 10 minutes later, after I walked back into the dealership, I remembered I forgot my folder, and asked to return to the car to get it. I was instructed to go to the garage. When I arrived, that same group of people were looking at the car. May I remind you the car was broken. I mentioned to the group that the car was broken and a salesperson ushered my out of the garage saying everything was fine with the car and I didn't know what I was talking about. Very questionable. 6) The final agreement between me and the salesperson was that he would call me first thing in the am once a mechanic could evaluate the car. I got a call, the next day, at 530PM, saying the group who was looking at the car in the garage had bought it. I was pressured into putting a deposit down on a car that had a complete meltdown on a test drive, and when I said no, and I just wanted to know what was wrong with it before I made a decision, and they sold it that night. This dealership is questionable to say the least. The salesperson was more interested in his new high-tech dealership that giving me a fair deal on my trade. I hardly felt bad for him. The whole experience was negative. I would not even waste your time with this dealership. More

After purchasing many cars over the years, I had the best experience ever as I recently acquired a 2013 GS 350. Joe Cardello was very knowledgable and a wonderful resource throughout the process. He has assi experience ever as I recently acquired a 2013 GS 350. Joe Cardello was very knowledgable and a wonderful resource throughout the process. He has assisted a number of friends in the past, who are all satisfied with their buying experience. The new Lexus is a terrific car. I would highly recommend both Joe Cardello and the rest of the Ira Lexus team. More

In October of 2006, we purchased a new ES-350 from Diane In October of 2006, we purchased a new ES-350 from Diane Apostles. She was very nice, but the financial guy at that time was an "A__". After threat In October of 2006, we purchased a new ES-350 from Diane Apostles. She was very nice, but the financial guy at that time was an "A__". After threatning to leave, due to the rude behavior of this man, Diane asked us to come back and work with her some more. Bottom line, we bought the car but I swore I would never return. This past Easter weekend, we were in Manchester and were interested in seeing the new GS-350, just looking. We stopped by and were met, shortly after, by Samantha Sula. She was not pushy, very knowledgeable, and more than willing to work with us. After a test drive, I mentioned that if our car wasn't so dirty, I would ask for an estimate. She said that IRA buys dirty cars at a very good price. We were given a price, it was off of my willing to pay price by $5000. Sam went back to Steve, I believe, and came back with about half of the difference. I sent her back to the mysterious room and she came back with something that I could live with. We bought the car because we wanted it and Sam was a big part of the selling point. Steve, in the mysterious room, was also very helpfuland pleasant. After all that is what the sales experience is all about, making the dream happen! I am now pleased with the IRA experience and will recommened them to others. My take on this is the buyer is the one who should decide what and where to buy and not a pushy sales staff. We did not experience anything other than pleasant and helpfull staff. More

My overall experience at this dealership was great! I was interested in a car I saw online, but live 1 1/2 hours away. We called to let them know we were interested, but we're unable to get there until right interested in a car I saw online, but live 1 1/2 hours away. We called to let them know we were interested, but we're unable to get there until right at closing time because I work late. John and Steve both stayed until well after their regular business hours helping me purchase my new vehicle. John was very easy to talk to and made our experience as good as it gets. I also requested some other work be done before we took the car home, and after it was finished, they delivered it all they way to me! Thank you all! More

I went to Ira Lexus looking for a particular vehicle I had seen on their website (2009 IS 250). When I got there it was right up front and it was gorgeous. Doug approached me and was super knowledgeable had seen on their website (2009 IS 250). When I got there it was right up front and it was gorgeous. Doug approached me and was super knowledgeable about the many questions I had. He really has a passion for these cars, knows each one inside and out. Everyone there was friendly and approachable, constantly offering refreshments and asking if we had any questions. I never felt like anyone was trying to "pull one over" on me, which had been my previous buying experience. A few imperfections on the car were added to be fixed as conditions of sale, no problems. Steve ran our credit for financing through a number of companies, getting us a very reasonable rate. He clearly showed us the options for warranty, financing, etc. without pressuring us into anything. While we were waiting for all the paperwork, Doug walked us around to meet everyone in service, support, etc. If you're looking for a nice quality vehicle from equally nice and quality folks, you can't do much better than these guys. More