Lexus of Manchester

Actually , this is the first time we visited this dealership and honestly, it has been the best overall experience we had with purchasing a new car. Everyone we spoke to was very professional and pol dealership and honestly, it has been the best overall experience we had with purchasing a new car. Everyone we spoke to was very professional and polite. John took extremely good care of us when teaching us about our new car and was very patient. The only problem we had was having our paperwork ready for time for pick up. However, even with this, everyone was extremely apologetic and resolved the issue as quick as possible. We would defiantly recommend IRA Lexus to anyone of our family, friends or co-workers. More

We recently purchased a Lexus ES350 from Robb Schwartz at Ira Lexus. From the time we began the selection process, until we took delivery Robb was extremely helpful and knowledgeable in facilitating our choi Ira Lexus. From the time we began the selection process, until we took delivery Robb was extremely helpful and knowledgeable in facilitating our choice of model and options. He answered all of our questions professionally and saw to it that we had all the information we needed. This is significant in view of the fact that prior to this we had driven 7 of the same brand car before switching to Lexus. We are grateful for Robb's guidance in helping us choose our car. When we are ready to purchase another vehicle we will come back to Ira Lexus and Robb Schwartz. More

Jake Pawlusiak was by far one of THE most pleasant, professional salesmen that my husband and I have EVER worked with! His customer service, attention to detail, knowledge regarding Lexus cars and se professional salesmen that my husband and I have EVER worked with! His customer service, attention to detail, knowledge regarding Lexus cars and service, commitment and concern to earn our business was superb! His communication was outstanding! He was respectful, never pushy, listened to our needs and concerns. We first inquired about a pre-owned ES 350 with specific mileage etc. We were not in a rush to purchase and we didn’t really want to compromise. Jake took on the car search challenge and kept in touch us. Our priorities changed and we introduced the need for also purchasing a Toyota Tacoma—also looking for low mileage. Jake had a Tacoma transferred to the Manchester NH facility and it totally fit our requirements. He also provided us with an option of purchasing the Sales Manager's 2012 ES 350 Lexus which only had 5,000 miles on it. Jake also provided a second option of a 2010 350 ES with low mileage in our price range. We currently owned a 2005 Lexus ES 330, which Ira Manchester superbly serviced for the past 7 years. With this in mind, coupled with the potential purchase of the Tacoma and the 2012 ES 350, Jake and the Sales Manager, Nigel Long made us an INCREDIBLE offer on the two vehicles! Additionally, they gave us a great trade in for our 2005 Lexus and an outstanding finance package for both new vehicles. The sales was an extremely positive experience and the extras were phenomenal…complimentary first oil change, satellite radio, 2 months of complimentary destination assistance, complimentary one-on-one training for all the electronic features, blue tooth and phone contact lists added, wireless music, GPC etc. Both Jake and Niles were sincerely personable and made time for our questions and didn’t suffocate us. My 92 year old father was with us during the purchase and they both made a point to chat with him and make him comfortable. They transferred our license plates and provided all the details for us to drive both cars off the lot the same day. The follow up service was equally exceptional. We received calls asking if we had questions and one day I drove to the dealership unannounced with a few electronic questions and they immediately provided assistance. The best car buying experience we have ever had….5 stars!!! 10 out of 10 RATING. Thank you guys!!!! I'll stop in when I come up for service! More

Working with Doug was a pleasure. Definitely a wonderful salesman but along with that, he's extremely personable. Can't remember a more pleasurable experience while buying a new car. The CT200h is a beaut salesman but along with that, he's extremely personable. Can't remember a more pleasurable experience while buying a new car. The CT200h is a beautifully built machine with excellent quality control. The entire staff is exceptional! See you at the new dealership in bedford. Jerry and Judy Clark More

Doug was very helpful in the sales process. He was able to effectively understand my needs and provide the best options for me. He was not pushy whatsoever, as most salesmen in the past have been. Doug ide to effectively understand my needs and provide the best options for me. He was not pushy whatsoever, as most salesmen in the past have been. Doug identified my needs and led me in the right direction. He was extremely helpful going over the entire sales process in great detail to ensure I was well informed. Doug makes sure that you are making an informed decision before making any decisions. More

Doug was wonderful to work with. So friendly and helpful! Loved our experience with IRA - and absolutely love my 400h. I can't wait to come back in a few years and trade for a newer 450h. Loved our experience with IRA - and absolutely love my 400h. I can't wait to come back in a few years and trade for a newer 450h. More

From start to finish, doing something that is always a grind, we have to say we had a great experience at Ira Lexus. We would recommend this dealership to anyone looking for a smooth 'ride' through the grind, we have to say we had a great experience at Ira Lexus. We would recommend this dealership to anyone looking for a smooth 'ride' through the car buying experience. More

We recently purchased a GX460 from IRA and Robb Schwartz was our wonderful sales person. We cannot say enough good things about Robb. He is very knowledgeable about the Lexus product line and our purchase was our wonderful sales person. We cannot say enough good things about Robb. He is very knowledgeable about the Lexus product line and our purchase went very smoothly from beginning to end. We were in and out of the dealership with our beautiful new Lexus and all paperwork signed within a couple of hours(and we had two youngs kids with us during the process!). We would definitely recommend dealing with Robb when purchasing your Lexus from IRA! More

Went up to Ira to check out a Lexus IS 250 that appeared to be a good deal comparing it to other cars I was evaluating. The experience was negative top to bottom. I will list them in the order that they h to be a good deal comparing it to other cars I was evaluating. The experience was negative top to bottom. I will list them in the order that they happened. 1) Arrived, and and met the salesperson, and although I asked twice, was not shown the car I inquired about for 39 minutes. I was asked a litany of questions regarding other cars I might be interested in, driving habits, etc. A complete waste of time. 2) During the test drive, the car dashboard lit up with warning lights. The car began to shake, and it would not go above third gear. 3) When I returned to the dealership, the salesperson asked if I would like to proceed as if it was a minor issues, and it was going to be looked at the next day. He asked if I wanted to see some numbers assuming the car was going to be OK. I agreed. At the same time, my trade was appraised, but my keys were not returned, as a type of trapping method which really bothered me. 4) The trade number was well below what I had been offered at another dealer. Well below. I got 13k, and was offered 9. I bargained for 12 and was given 11. 5) All of the above is typical, although annoying, car buying bs. However the following is why I WOULD NEVER BUY ANYTHING from these people. Once the car was returned from the test drive, a group of people came over to the car and started to look at it. 10 minutes later, after I walked back into the dealership, I remembered I forgot my folder, and asked to return to the car to get it. I was instructed to go to the garage. When I arrived, that same group of people were looking at the car. May I remind you the car was broken. I mentioned to the group that the car was broken and a salesperson ushered my out of the garage saying everything was fine with the car and I didn't know what I was talking about. Very questionable. 6) The final agreement between me and the salesperson was that he would call me first thing in the am once a mechanic could evaluate the car. I got a call, the next day, at 530PM, saying the group who was looking at the car in the garage had bought it. I was pressured into putting a deposit down on a car that had a complete meltdown on a test drive, and when I said no, and I just wanted to know what was wrong with it before I made a decision, and they sold it that night. This dealership is questionable to say the least. The salesperson was more interested in his new high-tech dealership that giving me a fair deal on my trade. I hardly felt bad for him. The whole experience was negative. I would not even waste your time with this dealership. More