Lexus of Manchester
Bedford, NH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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An awful experience. My wife and I were thinking of purchasing a new 2013 Lexus ES350. We currently own a 2009 ES350 and we absolutely love the car. I went on line and shopped around for pricing. I w purchasing a new 2013 Lexus ES350. We currently own a 2009 ES350 and we absolutely love the car. I went on line and shopped around for pricing. I was contacted by a salesman from Ira Lexus in Manchester, who quoted me an internet price in writing and in an email from the IRA LEXUS Manchester website...I communicated with this salesman 2 times through emails to confirm that the discount he had quoted me could and would be taken off the MSRP for any comparable or more expensive model ES350... I brought said paperwork with me today to the dealership. The salesman had set up an appointment for me with the Ira Lexus financial person, Nigel Long. I had also printed out and brought with me a copy of the Kelly blue book trade-in price for my current vehicle, the aforementioned 2009 ES350 I believe to be in excellent condition, with only 33700 miles on it. The salesman was "not available" on this day, Sunday 2/24/13 so I initially worked with Doug Clifford, who my wife and I were very pleased with...things were ok until we entered discussion with Nigel Long regarding the particulars of the pricing. Nigel was quick to explain that the salesman who had quoted me the discount pricing was absolutely wrong in his quote as it was written and that the pricing would not be honored. I quickly pointed out that I did not make it up, that he was holding in his hand the very communication from the IRA LEXUS Manchester website that supported my claim......Nigel then explained to my wife and myself in typical Dealer doublespeak fashion about the numbers and how even he would buy a vehicle at this discount. I decided to move the conversation on to the appraisal of my trade-in...I obviously now expected to be low balled here, but not to the tune of $2500 !! Nigel had advised us that if I went online to check the pricing of my vehicle, that I would find that it would sell for only $21000...that it was ridiculous to think any dealership would pay me the Kelly blue book for my trade-in...As soon as I arrived home, I went on auto dealer.com and found the same exact vehicle with almost the same mileage as mine (33045) at a price tag of $22998 at Herb Chambers ....the price range for 2009 ES350's within the mileaage range of my vehicle was from $23000 up to $27000!!! Kelly blue book trade-in value for my vehicle is 21046......Nigel 's offer to us was approximately $18500. So needless to say, my wife and I exchanged pleasantries with Nigel and Doug and headed home through the snow after a very disappointing experience..I could have saved us a lot of aggravation had I known the quotes given to us meant less than zero. More
The best car buying experience ever!!! Doug Clifford has to be the friendliest and most genuine sales person we've ever dealt with when buying a car. He treated us like we were his family and introduced us to be the friendliest and most genuine sales person we've ever dealt with when buying a car. He treated us like we were his family and introduced us to the IRA team so that we would know them when coming in for service, etc. I would highly recommend Doug for his kind, friendly approach to selling a car. Thanks Doug, I Love my car. :) More
The entire experience was very professional and pleasant. The delivery was beyond my expectations. Doug took a great amount of time to explain all of the features and to LISTEN when I had questions. The car The delivery was beyond my expectations. Doug took a great amount of time to explain all of the features and to LISTEN when I had questions. The car looked beautiful. More
I had an excellent experience shopping for a new car at IRA Lexus of Manchester. Doug Clifford was wonderful, he worked very hard to find me exactly what I was looking for. Doug was very thorough reviewing IRA Lexus of Manchester. Doug Clifford was wonderful, he worked very hard to find me exactly what I was looking for. Doug was very thorough reviewing all the options so I would feel comfortable before leaving the dealership. I definitely would recommend IRA Lexus and will be returning myself. More
Treat you like a million bucks. Very accommodating to our busy schedule. This is the 2nd car we buy from them and we will continue to go to them for sales and their exceptional service. busy schedule. This is the 2nd car we buy from them and we will continue to go to them for sales and their exceptional service. More
THE QUESTION IS, would you buy a car from Doug Clifford? The answer is an unqualified YES. Mr. Clifford is a true gentleman, and makes the process of buying a Lexus seamless. It's like buying a car from yo The answer is an unqualified YES. Mr. Clifford is a true gentleman, and makes the process of buying a Lexus seamless. It's like buying a car from your favorate uncle. I know, I have been buying Lexus's from him for over ten years. So, if you want to buy a Lexus, call Doug Clifford, and experience the ultimate in customer service. More
There has been so many changes since the dealership has relocated to their new facility. There seems to be so many new faces, and so many faces that I miss. I was very surprised to see Rosie go, but I am s relocated to their new facility. There seems to be so many new faces, and so many faces that I miss. I was very surprised to see Rosie go, but I am so glad that Ryan is back. Thank goodness Laurie is still there as well! Ryan and Laurie are the best service writers out there, in my opinion. Ryan - very courteous, quick, and efficient! Laurie - has the biggest heart, no wonder all her customers love her! And of course, there is Nicky! The very lovely and cheerful cashier/receptionist. Such a gem of a sweetheart! Service is truly outstanding as always. I miss how cozy it was in the old place, the new place seems a bit stuck-up, but thanks to the three people above, I still feel at home! More
What a wonderful experience! With such an advanced vehicle and so much to know, Doug Clifford really considered my needs as a buyer and was very thorough explaining the specifics on my new car - and i vehicle and so much to know, Doug Clifford really considered my needs as a buyer and was very thorough explaining the specifics on my new car - and in a fun way! No pressure, just a wealth of information. I appreciate that he's willing to be available to me whenever there's a problem or concern, even after the sale. I can rest assured knowing that I'm in good hands and I'm pleased to have had the opportunity to work with such a fun and knowledgeable salesperson. Call Doug to help you to select the Lexus that suits your needs, you'll be glad that you did! More
If you are really interested in buying a car, you need to go see Daniel Bonenfant at Ira Lexus. I had no intention of buying a car on the first day I was looking, and at the first place I stopped. But that go see Daniel Bonenfant at Ira Lexus. I had no intention of buying a car on the first day I was looking, and at the first place I stopped. But that is exactly what happened. Dan was very patient with me, despite the fact that I admittedly changed my mind about what I was looking for in a car several times during my time at the dealership. Dan could not have been more professional. Each and every time I arrived through the front door, I was courtiously greeted by schedule coordinator/receptionist Hazel AbadSantos and receptionist Kyla Fetzner. They were quick to acknowledge my presence, and they made sure that I was being taken care of. When I picked up my car, salesman John Derkrikorian showed me all of the features of my new vehicle. What a patient person. He could not have been nicer. Great interest rate from the dealer. Very satisfied with my experience at Ira Lexus. I would highly recommend. More
My wife and I were driving by the lot when we saw an SUV that we had been looking for. I went in for a test drive and was assisted by Daniel. He was very professional and answered all my questions. The u that we had been looking for. I went in for a test drive and was assisted by Daniel. He was very professional and answered all my questions. The used car prices at IRA Lexus are priced to sell. There was no back and forth on the price of the vehicle I wanted or the trade of my vehicle. The entire staff was kind and took care of all my needs. If your in the market for a news Lexus or are looking for fair priced used car, I would highly recommend you go in and see Daniel at IRA Lexus. More