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Lexus of Manchester
Bedford, NH
1,215 Reviews
Here at Ira Lexus of Manchester, we’re one of the premier Lexus dealerships serving the communities of Bedford, Merrimack, and Manchester, NH. We’d like to tell you a little more about us.
We’re a full-service Lexus dealership, which means that we cover all the bases. Trust us. When you hear us say that we cover all the bases, we’re not talking about a home run. We’re talking about a grand slam!
We’ve got a massive inventory of NEW, USED, AND CERTIFIED LEXUS VEHICLES. We’ve created a streamlined financing process that’ll make securing an auto loan or lease an absolute breeze. And we feature a state-of-the-art service center, where our expert automotive technicians can take care of any Lexus problems.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,215 reviews
April 04, 2013
Doug was a pleasure to do business with because he was professional and made it a great experience for us. We highly recommend that anyone looking for a new/used vehicle to visit Ira Lexus and ask for Do professional and made it a great experience for us. We highly recommend that anyone looking for a new/used vehicle to visit Ira Lexus and ask for Doug! More
by francoeur
Employees Worked With
March 18, 2013
My husband and I, went Lexus to look at the RX 350 F because that is what I was wanting after his recent purchase of a RR. There on the showroom floor what appeared to be a IS 350 from the front end tu because that is what I was wanting after his recent purchase of a RR. There on the showroom floor what appeared to be a IS 350 from the front end turned out to be a CT200h to our surprise. It was beautiful, sporty and just what I was looking for (even though I was unaware that was what I wanted when we arrived at Lexus). We worked with a new Salesman named Joe and he was fantastic. Joe Fitzgerald had a lot of patience with all our questions. If he did not know the answer he would find out and let us know promptly. He did not try to "pull a fast one on us" or try to talk us into something that we may not have really been happy with in the long run! Dave Derardi the Sales Manager was extremely helpful with our process as well. Neither gentlemen rushed us in making our final decision -- even when it was after 5 pm on a Saturday evening. They treated us with respect and were their first and only customer of the day (although they were quite busy). Lexus has impressed us with this sporty little hybird along with the outstanding customer service that they displayed. I pick up my new set of wheels this week and I could not be happier! More
by amoreu03
Employees Worked With
Joe
March 10, 2013
Doug is a fantastic person and he made the purchase process very enjoyable for us. He's very friendly, approachable and knowledgeable. He's truly passionate about his job. We also worked with Nigel on process very enjoyable for us. He's very friendly, approachable and knowledgeable. He's truly passionate about his job. We also worked with Nigel on our trade-in. He was very professional during the negotiations and we were pleased with the final numbers. We will definitely buy our next Lexus from Doug and Nigel. More
by onthank89
Employees Worked With
Nigel Long
March 08, 2013
After calling 3 Lexus Dealerships 1 30 mintues from our house that didn't call me back Dave from Ira Lexus called me back right away, I told him our situation and he was eager to help us, told him that we house that didn't call me back Dave from Ira Lexus called me back right away, I told him our situation and he was eager to help us, told him that we were from Kennebunkport Maine and he gave us the most attention as If we were in NH. Gave him a description of our trade and he put the numbers together and we had a new RX-350 a week later. Got to the dealership on the last day of the month they were busy, dave came over and Introduced himself and I put 2 and 2 together, we ended up working togther for the Lannan family In Ipswich. Small world when you are In the Car biz! anyways John was our Sales associate very nice and very helpful showing Chris her new RX. If you are In the market for a Lexus I recommend this dealership, being In the car biz for over 20 years we were treated exellent! brand new facility easy location and to get to, go see Dave and John! Tim@Chris Kennebunkport Maine More
by timmie926
Employees Worked With
David Gerardi
February 24, 2013
An awful experience. My wife and I were thinking of purchasing a new 2013 Lexus ES350. We currently own a 2009 ES350 and we absolutely love the car. I went on line and shopped around for pricing. I w purchasing a new 2013 Lexus ES350. We currently own a 2009 ES350 and we absolutely love the car. I went on line and shopped around for pricing. I was contacted by a salesman from Ira Lexus in Manchester, who quoted me an internet price in writing and in an email from the IRA LEXUS Manchester website...I communicated with this salesman 2 times through emails to confirm that the discount he had quoted me could and would be taken off the MSRP for any comparable or more expensive model ES350... I brought said paperwork with me today to the dealership. The salesman had set up an appointment for me with the Ira Lexus financial person, Nigel Long. I had also printed out and brought with me a copy of the Kelly blue book trade-in price for my current vehicle, the aforementioned 2009 ES350 I believe to be in excellent condition, with only 33700 miles on it. The salesman was "not available" on this day, Sunday 2/24/13 so I initially worked with Doug Clifford, who my wife and I were very pleased with...things were ok until we entered discussion with Nigel Long regarding the particulars of the pricing. Nigel was quick to explain that the salesman who had quoted me the discount pricing was absolutely wrong in his quote as it was written and that the pricing would not be honored. I quickly pointed out that I did not make it up, that he was holding in his hand the very communication from the IRA LEXUS Manchester website that supported my claim......Nigel then explained to my wife and myself in typical Dealer doublespeak fashion about the numbers and how even he would buy a vehicle at this discount. I decided to move the conversation on to the appraisal of my trade-in...I obviously now expected to be low balled here, but not to the tune of $2500 !! Nigel had advised us that if I went online to check the pricing of my vehicle, that I would find that it would sell for only $21000...that it was ridiculous to think any dealership would pay me the Kelly blue book for my trade-in...As soon as I arrived home, I went on auto dealer.com and found the same exact vehicle with almost the same mileage as mine (33045) at a price tag of $22998 at Herb Chambers ....the price range for 2009 ES350's within the mileaage range of my vehicle was from $23000 up to $27000!!! Kelly blue book trade-in value for my vehicle is 21046......Nigel 's offer to us was approximately $18500. So needless to say, my wife and I exchanged pleasantries with Nigel and Doug and headed home through the snow after a very disappointing experience..I could have saved us a lot of aggravation had I known the quotes given to us meant less than zero. More
by boonieboy
Employees Worked With
Nigel Long
February 20, 2013
The best car buying experience ever!!! Doug Clifford has to be the friendliest and most genuine sales person we've ever dealt with when buying a car. He treated us like we were his family and introduced us to be the friendliest and most genuine sales person we've ever dealt with when buying a car. He treated us like we were his family and introduced us to the IRA team so that we would know them when coming in for service, etc. I would highly recommend Doug for his kind, friendly approach to selling a car. Thanks Doug, I Love my car. :) More
by thebeane
February 18, 2013
The entire experience was very professional and pleasant. The delivery was beyond my expectations. Doug took a great amount of time to explain all of the features and to LISTEN when I had questions. The car The delivery was beyond my expectations. Doug took a great amount of time to explain all of the features and to LISTEN when I had questions. The car looked beautiful. More
by garydodge1
Employees Worked With
David Gerardi
February 04, 2013
I had an excellent experience shopping for a new car at IRA Lexus of Manchester. Doug Clifford was wonderful, he worked very hard to find me exactly what I was looking for. Doug was very thorough reviewing IRA Lexus of Manchester. Doug Clifford was wonderful, he worked very hard to find me exactly what I was looking for. Doug was very thorough reviewing all the options so I would feel comfortable before leaving the dealership. I definitely would recommend IRA Lexus and will be returning myself. More
by Ksoucy02
January 27, 2013
Treat you like a million bucks. Very accommodating to our busy schedule. This is the 2nd car we buy from them and we will continue to go to them for sales and their exceptional service. busy schedule. This is the 2nd car we buy from them and we will continue to go to them for sales and their exceptional service. More
by Dsouthmayd
Employees Worked With
Douglas Clifford, Edward Stockel
January 12, 2013
THE QUESTION IS, would you buy a car from Doug Clifford? The answer is an unqualified YES. Mr. Clifford is a true gentleman, and makes the process of buying a Lexus seamless. It's like buying a car from yo The answer is an unqualified YES. Mr. Clifford is a true gentleman, and makes the process of buying a Lexus seamless. It's like buying a car from your favorate uncle. I know, I have been buying Lexus's from him for over ten years. So, if you want to buy a Lexus, call Doug Clifford, and experience the ultimate in customer service. More
by James Schechter
