Lexus of Las Vegas

Came in and left standing in the service entrance for several mins, several service writers saw me, and no one acknowledged or even tried to help. I found a service adviser to help me and was hit with tw several mins, several service writers saw me, and no one acknowledged or even tried to help. I found a service adviser to help me and was hit with twice the price for a diag because I have a classic Lexus. Being told that I have to pay more than others just to have a diag, due to taking care of my car and keeping it going is a joke. I have never been hit with a "punishment" fee for having a classic car on the road. Once the service adviser found out the age of my car, his entire attitude changed. It switched from one of average treatment to that of demeaning and talking down to me. If you can take your car to another shop, oh wait, you cant since both Lexus dealerships are the same company in Vegas. This isnt the first time I have had bad treatment at this dealership, this is the first time that I was angered enough to say something online as well as Toyota/Lexus corporate. More

The best service that you can find anywhere. I have told my friends and neighbors time after time that Lexus not only makes dependable cars, but they are the very best service than any other car I have told my friends and neighbors time after time that Lexus not only makes dependable cars, but they are the very best service than any other car dealership. I have owned 4 Lexus now and will always own these fine cars. More

My service adviser Justin was awesome. I am very happy. He was very professional and very good communication skills. Very good customer service. I will definitely refer him to my friends. He was very professional and very good communication skills. Very good customer service. I will definitely refer him to my friends. More

Best dealership in Las Vegas Sungmin Daniele is the best sales person we ever had and Mr.Lee Butler is the best general manager in The Great Las Vegas area. Sungmin Daniele is the best sales person we ever had and Mr.Lee Butler is the best general manager in The Great Las Vegas area. More

BETWEEN DON TURNER, JOHNNY CHANG AND TREY ROSS, MY LEASING OF ANOTHER LEXUS ES300h WAS VERY SMOOTH AND QUICK. THANK YOU SO VERY MUCH GUYS. LEASING OF ANOTHER LEXUS ES300h WAS VERY SMOOTH AND QUICK. THANK YOU SO VERY MUCH GUYS. More

5k service and fuel pump recall When I drove up, Efren greeted me warmly. He was friendly and efficient. He patiently waited while I searched for my insurance policy (it took me 5 m When I drove up, Efren greeted me warmly. He was friendly and efficient. He patiently waited while I searched for my insurance policy (it took me 5 minutes). He also spoke Tagalog and made me feel at home. He took me to my service rep, Javier. Javier was polite, was very professional, and he explained the services to be rendered (5k checkup and fuel pump recall). He provided me a loaner for two days. When I got back my 2019 Lexus RX350 from the service dept., it was clean, gassed up, and ready to go. Amazing! I do missed the coffee and donuts in the customer waiting area. That's not a negative comment. Lexus was thinking of our safety and protection in this pandemic crisis. Thank you, Lexus. Promote Efren and Javier as soon as possible. More

Rachel Roemer is the Best Sales Person We Have Ever This is the third Lexus we've purchased from Rachel and we won't go anywhere else. We've gotten 5 star service from her since 2013. Thanks to Rachel This is the third Lexus we've purchased from Rachel and we won't go anywhere else. We've gotten 5 star service from her since 2013. Thanks to Rachel and everyone who helped us at Lexus. More

Lexus of Las Vegas Susan Leong and Jason were TERRIFIC. I enjoyed our buying experience because I wasn't handed off to someone new as the process proceeded. Nice J Susan Leong and Jason were TERRIFIC. I enjoyed our buying experience because I wasn't handed off to someone new as the process proceeded. Nice Job Everyone !!! More

Staff are very accommodating , professional and trustworthy. I’m just browsing that day but I decided to buy an RX 350 because I got an amazing deal with the help of my agent Chris Daw. He is so am trustworthy. I’m just browsing that day but I decided to buy an RX 350 because I got an amazing deal with the help of my agent Chris Daw. He is so amazing and helpful making sure my needs was met and gave me the possible best deal ever he could give me. All staff are nice making you feel home inside . Thank you guys More

Friendliness and professionalism of all staff members was refreshing. We felt like our business was appreciated. Everyone made us feel welcomed as soon as we arrived on the lot and comfortable throughout the refreshing. We felt like our business was appreciated. Everyone made us feel welcomed as soon as we arrived on the lot and comfortable throughout the buying process. Sungmin was a pleasure to work with and explained each step along the way. She is a fabulous salesperson (not pushy at all- which is a turnoff and would have had me walking out of the door). Sungmin is a very kind, knowledgeable, patient, accommodating and personable young lady and I’m so glad we had the opportunity to work with her. More