Lexus of Las Vegas

The staff is courteous & knowledgeable. Charles, our sale associate, has been a 5 star! Don, sales manager, excellent!! All the tech team knows their stuff & I might add… very patient! So 5 Charles, our sale associate, has been a 5 star! Don, sales manager, excellent!! All the tech team knows their stuff & I might add… very patient! So 5 stars to the whole Lexus of Las Vegas team! Thanks! More

I am very pleased with the customer service and the General Manager Roy, whatever problem I have, he always have a solution, very professional, very well dressed, polite and I truly appreciate the serv General Manager Roy, whatever problem I have, he always have a solution, very professional, very well dressed, polite and I truly appreciate the service that he provides, he issued me a loaner vehicle until my Lexus was completed, and I must say, my Lexus rides like a new Lexus should, very satisfied, thank you so much. More

I had been shopping for a new (2019/2020 new for me) RX350. My lady partner said it had to be red. Lexus of Las Vegas had one on their web site and I placed a call. Sam Ko answered the phone. He was ver RX350. My lady partner said it had to be red. Lexus of Las Vegas had one on their web site and I placed a call. Sam Ko answered the phone. He was very pleasant and well informed about the vehicles he had available. We discussed the red RX350 I saw on line. Price was good and it was a recent lease turn in. To be honest, I needed time to think about it and discuss with my partner. I sent Sam a message via e-mail on Sunday stating that if car did not sell on that Saturday, we would like to move forward with the purchase. We promptly heard from Mr. Ko on Monday morning. Vehicle was still available. We made the deal with a small down over the phone. We live in Colorado and had to make a plane flight reservation to get to Las Vegas. That was done for Wednesday. I let Mr. Ko know when I would arrive at the airport. Sam was very gracious and offered to pick me up (just happened that he had the day off and was moving to a new home besides). He was at the airport waiting for me to arrive and we headed to the dealership. Mr. Ko was very pleasant as we exchanged introductions. We set forth with the paperwork after looking at the car. What a beautiful car! Everything went smoothly. Sam Ko bent over backward to satisfy me and answered every question I could think of. He went over every detail of the functions of the car. What a patient man! I highly recommend you seeing Mr. Sam Ko if you are in the market for a nice Lexus. He'll treat you right and make you feel welcome. Tell him that Paul for Colorado sent you! More

I had no problems with my wait time and no problem with the service that was done. Vincent Camino was very helpful in making the process a smooth one for me. the service that was done. Vincent Camino was very helpful in making the process a smooth one for me. More

Good service, good job, and make me feel comfortable to go back to the place all the time. go back to the place all the time. More

My experience at Lexus was amazing. Mandi made the entire process smoothe and easy. She explained everything step of the process and made everything super enjoyable. Shes such a sweethe Mandi made the entire process smoothe and easy. She explained everything step of the process and made everything super enjoyable. Shes such a sweetheart and is a great asset to the company. Thank you Mandi! More

Susan Leong was wonderful great help in finding the right car, we are very happy with our Lexus experience car, we are very happy with our Lexus experience More

Susan Leong is the best, no pressure sales but outstanding in help. Xavier in service is also great. Great team thanks outstanding in help. Xavier in service is also great. Great team thanks More

Great experience Susan Leong wonderful sales person. Everything very smooth. Service folk’s very helpful Everything very smooth. Service folk’s very helpful More

I came into the Lexus service department in a bad mood after needing road assistance for a flat tire on my 4700 mi 350RX at Terminal 1 at Harry Reid Airport after dropping off my daughter. Connecting to R after needing road assistance for a flat tire on my 4700 mi 350RX at Terminal 1 at Harry Reid Airport after dropping off my daughter. Connecting to Road Assist took several tries until someone took my request and said it could be one hour to 90 minutes for someone to come. The AAA came, was very courteous and got me on my way with air in the tire. I drove straight to the dealer with a complaint that I was taking my car in every 3 or 4 days to get air in the tires, when they indicated they were low. Having one of them go completely flat had me frustrated. Because I came in without an appointment, I waited a few hours until they were all checked. I was offered a shuttle but declined. The cause of the flat was attributed to a screw in it, and because the tire was damaged outside of the tread, I needed to buy a new tire. None of this made me a happy camper. The associate was understanding enough when I apologized for coming in there grumpy. He said my grumpiness was nothing like what some people show when things have gone wrong! It was the right thing to say. I immediately put it all behind me. Things happen! More