Lexus of Knoxville

Service Visit Michael Rodriguez was my service rep and he did a great job. I find him to be honest and trustworthy! Been doing business here for over 15 years, high Michael Rodriguez was my service rep and he did a great job. I find him to be honest and trustworthy! Been doing business here for over 15 years, highly recommend. More

Always great service. Shane always takes great care of us! He always communicates well, and he provides a loaner car for me to use. Thank you Shane!! Great job. Shane always takes great care of us! He always communicates well, and he provides a loaner car for me to use. Thank you Shane!! Great job. More

Accomodating I had my 15000-mile service at this Lexus dealership. They accommodated my scheduling needs and their lounge was very comfortable. They also performed I had my 15000-mile service at this Lexus dealership. They accommodated my scheduling needs and their lounge was very comfortable. They also performed an alignment while I was there. More

Very pleasant This dealership is one of the best I have ever been in, they are very customer oriented and go the extra mile to insure that you are treated like a pr This dealership is one of the best I have ever been in, they are very customer oriented and go the extra mile to insure that you are treated like a priority. More

Through Had the 60000 mile service completed. The service list is extra long every 30000 miles. It is good to know that the car has been throughly checked ove Had the 60000 mile service completed. The service list is extra long every 30000 miles. It is good to know that the car has been throughly checked over and properly maintained. Michael very efficiently works with the customer when the car is brought in and when it is picked up. More

Cared for My wife's 2009 RX350 was brought in for routine maintenance. Turns out it needed much more. Shiloh, our service advisor was gracious and made sure eve My wife's 2009 RX350 was brought in for routine maintenance. Turns out it needed much more. Shiloh, our service advisor was gracious and made sure everything was explained clearly and that we had a beautiful loaner until the work was complete. Her professional, friendly and understanding manner made the expense much less painful. More

Four new tires Needed 4 new tires and alignment. Never even considered Costco or Fisher Tires. Have always had a good experience. Their prices are fair and servic Needed 4 new tires and alignment. Never even considered Costco or Fisher Tires. Have always had a good experience. Their prices are fair and service excellent. Pray for Robert Smith - a good man who sold us two vehicles. More

Service We purchased our Lexus here 10 years ago. Our service has been done here when needed for oil change, tires, any issues since then. My last visit the s We purchased our Lexus here 10 years ago. Our service has been done here when needed for oil change, tires, any issues since then. My last visit the service department found a problem we had not even realized. Shiloh is great customer service. I have met with her the last few visits and she is very knowledgeable and pleasant. Service department excellent. The customer waiting area is fantastic. Wifi,large tv, snacks and the entire staff is extremely nice and acknowledges every customer. More

Great experience Everyone we met was very knowledgeable and responsive. We knew what type of vehicle we wanted and the sales people did not try to steer us in a differ Everyone we met was very knowledgeable and responsive. We knew what type of vehicle we wanted and the sales people did not try to steer us in a different or more expensive direction. More

Easy on-line service scheduling Friendly reception and follow-up on my service requests by my service contact Harry. Because service took longer than estimated, tire rotation was a g Friendly reception and follow-up on my service requests by my service contact Harry. Because service took longer than estimated, tire rotation was a gratuity. All in all, a happy camper experience. More