Lexus of Knoxville

15k maintaince The person who explains Ned the service to me was cleat and thorough. My car was clean when I picked it up. I liked receiving email notifications wh The person who explains Ned the service to me was cleat and thorough. My car was clean when I picked it up. I liked receiving email notifications when service was finished. However, I thought the cost was too high for the maintenance work More

Lexus Service Professional, efficient and friendly. Everything always goes smoothly. Care is taken to protect seats and floors. Vehicles are returned to owners, wa Professional, efficient and friendly. Everything always goes smoothly. Care is taken to protect seats and floors. Vehicles are returned to owners, washed with dressed tires. The waiting area is comfortable and well stocked with drinks and snacks. More

Lexus of Knoxville goes above and beyond with service I have been a customer of Lexus of Knoxville for 20 years. There has never been a time that they did not go above and beyond excellent expectations. I have been a customer of Lexus of Knoxville for 20 years. There has never been a time that they did not go above and beyond excellent expectations. Everyone makes certain the customer is always the most important person in every experience. This is true today (I recently purchased a new vehicle) as it has been for 20 years of my experience. More

Service Very professional and courteous. Provided an update on additional services needed and supplied a courtesy car to minimize inconvenience. The service Very professional and courteous. Provided an update on additional services needed and supplied a courtesy car to minimize inconvenience. The service team worked. Seamlessly from the porter to the advisor to the technician. More

65,000 mile service. Shiloh Randolph was ready for us when we arrived. The paper work on the loner car was completed and ready for me to sign. We have a 2 hour drive to yo Shiloh Randolph was ready for us when we arrived. The paper work on the loner car was completed and ready for me to sign. We have a 2 hour drive to your dealership so it's important to keep things on schedule. We have been using Lexus of Knoxville for over 4 years now and have never been disappointed. Shiloh always greets us with a smile and is very helpful. More

Awesome Service as Always Great experience as always. Our Service Representative - Shiloh always takes great care of us. Thorough and timely service. Good value on a job wel Great experience as always. Our Service Representative - Shiloh always takes great care of us. Thorough and timely service. Good value on a job well done. More

Replace air bag This visit was much better than my previous visits.This time service was excellent My airbag replaced and my car was washed and looked good This visit was much better than my previous visits.This time service was excellent My airbag replaced and my car was washed and looked good More

Pleased Service was done in timely fashion and to my satisfaction. I would have appreciated having the threshold wiped clean. Shiloh expedited everything so I Service was done in timely fashion and to my satisfaction. I would have appreciated having the threshold wiped clean. Shiloh expedited everything so I could meet my next appointment. More

Great Service This was our first service for our new ES 350. Our service advisor, Jamison Strope was friendly, courteous and very knowledgeable. He told us exactly This was our first service for our new ES 350. Our service advisor, Jamison Strope was friendly, courteous and very knowledgeable. He told us exactly what would be done and gave us an approximate time it would be ready. We were very pleased. More

Excellent service Great service as always. Never have a problem getting an aappointment. Service managers are knowledgeable a d always pleasant to work with. Highly re Great service as always. Never have a problem getting an aappointment. Service managers are knowledgeable a d always pleasant to work with. Highly recommended servicedepartment More