Lexus of Knoxville

Extraordinary Customer Service I planned to wait for the 30,000 mile service of my Lexus RX350. But Kevin Page suggested a loaner car since this service is especially comprehensive I planned to wait for the 30,000 mile service of my Lexus RX350. But Kevin Page suggested a loaner car since this service is especially comprehensive and could take 3 hours. At Christmas time, who has that much time to sit and wait! I really appreciated the recommendation. More

Made everything convenient I got a great explanation of what they were doing called every day to tell me what was happening felt like Shane was very honest and upfront with me. I got a great explanation of what they were doing called every day to tell me what was happening felt like Shane was very honest and upfront with me. Going through some personal problems right now with my husband in the hospital and a loaner car was great it made everything convenient to what I had to do that's why I keep coming back More

95000 mile service Service experience was great. Got in and out quick. Was provided a great courtesy car. Could not make it back to dealer on same day and there was no i Service experience was great. Got in and out quick. Was provided a great courtesy car. Could not make it back to dealer on same day and there was no issue in leaving my car overnight. Car was ready the next morning and was clean.Also like the coffee and snacks. Very professional organization. More

5000 mile service Prompt, good service. Appreciated use of loaner. Liked coffee and cookies while we waited. Liked having car washed. Requiring too many words for this Prompt, good service. Appreciated use of loaner. Liked coffee and cookies while we waited. Liked having car washed. Requiring too many words for this review. More

Routine Maintenance I received supreme service on my Lexus 2014 LS 460 for routine maintenance. I was provided with a loaned vehicle and the maintenance service was condu I received supreme service on my Lexus 2014 LS 460 for routine maintenance. I was provided with a loaned vehicle and the maintenance service was conducted in no time. I am a very meticulous person and I was very satisfied with my vehicle when I received in and personally inspected it. Ms. Shiloh Randolph, was very professional, kind, and gracious. She was personal and made sure I was satisfied and happy before I left Lexus of Knoxville. She explained with an over view what was done to my vehicle of service and what would be expected to be done in the future for the next scheduled service visit. She told me to make sure I come back for any of my vehicle needs without hesitation, and even for any new sales. More

Excellent service experience Prompt and courteous service. Loaner car was a life saver during the service time. Scheduled in advance and they took my car right in and started the Prompt and courteous service. Loaner car was a life saver during the service time. Scheduled in advance and they took my car right in and started the service. More

Top notch service dept. Excellent service from top to bottom....will see you again in about a year...Harry G. already has my loaner car picked out....William Pike Excellent service from top to bottom....will see you again in about a year...Harry G. already has my loaner car picked out....William Pike More

We had very nice experience good people We just went to see Lexus one & first time so the way they talk to us very nice their attitude very nice. They talked with us explain everything thing We just went to see Lexus one & first time so the way they talk to us very nice their attitude very nice. They talked with us explain everything things we want to know about car so very nice experience More

got in and got a car immediately and service was quite fast. superb service and lots of smiling faces. Great job! appreciated the quick service. Will consider another lexus when it's time. okay, now this sur superb service and lots of smiling faces. Great job! appreciated the quick service. Will consider another lexus when it's time. okay, now this survey is a little crazy to give 25 words or more. More

Routine maintenance Went for routIne maintenance of my 2006 “ lexus. Was in and out in no time. Very nice and courteous staff. Also very helpful and knowledgeable about Went for routIne maintenance of my 2006 “ lexus. Was in and out in no time. Very nice and courteous staff. Also very helpful and knowledgeable about the potential needs and future needs. Would recommend them easily. More