Lexus of Knoxville

Service This is the second time I have brought my Lexus in for service. Harry helped me both times , he was so professional with both visits. Explained what This is the second time I have brought my Lexus in for service. Harry helped me both times , he was so professional with both visits. Explained what was to be done and provided me with a courtesy Lexus. I received text messages throughout the experience. I travel 2 1/2- 3 hours to bring my Lexus back. I have been extremely impressed with the dealership and service More

Front brakes and relining rotary. Customer service is always great. However, I am concern why the brake job was not reviewed my last two service maintenance...it would have prevented t Customer service is always great. However, I am concern why the brake job was not reviewed my last two service maintenance...it would have prevented turning the rotaries and the cost would have been lower. More

A+ service Terrific staff. Excellent service. I will return as long as I own my Lexus. Courtesy car is always ready and waiting for me when I drop off my vehic Terrific staff. Excellent service. I will return as long as I own my Lexus. Courtesy car is always ready and waiting for me when I drop off my vehicle for service. More

Excellence in service achieved once again! Had my 2014 RX350 in for 50,000 mile service last week and again (as usual), Shane my Service Manager was excellent, having looked at the schedule, re Had my 2014 RX350 in for 50,000 mile service last week and again (as usual), Shane my Service Manager was excellent, having looked at the schedule, reviewed my service history and prepared to provide me expectations for this service appointment. Additionally, he notice a couple of very minor "dings" which were removed during this service appointment. The loaner car was ready and overall service was excellent! More

Excellence in service repeated every time!! Getting my Lexus serviced at Lexus of Knoxville is easy. I schedule a date and time, then drop my SUV off. I always get a car to drive, so I can ret Getting my Lexus serviced at Lexus of Knoxville is easy. I schedule a date and time, then drop my SUV off. I always get a car to drive, so I can return to work and have a productive day. The staff are always friendly and have a very professional approach. On this service visit the service tech found a leak in my water pump. Shiloh called to let me know the service time would take a few hours longer to make the needed warranty repair. Thanks to the service team who took the time to review the vehicle and look for parts that needed to be replaced. Thank you Service Team! More

Well done recall I had my HS250 in for recall work and the service was wonderful. My service rep was Harry and he did a great job of keeping me updated on the progress I had my HS250 in for recall work and the service was wonderful. My service rep was Harry and he did a great job of keeping me updated on the progress of my repair. I was treated very well and would not hesitate to recommend Lexus of Knoxville to my friends. More

VERY GOOD EXPERIENCE My wife has a Lexus and I was very impressed with the car and the service that she received from Lexus of Knoxville. When it came time for me to get a My wife has a Lexus and I was very impressed with the car and the service that she received from Lexus of Knoxville. When it came time for me to get a new car, I decided to look at Lexus. Brian made the experience as easy and streidht forward as possible. Everyone I have dealt with has been professional and pleasant. I am now a happy Lexus owner. More

Brain and James Brian made the deal and James closed the paper work. In and out real quick. No pressure. An overall good experience. I would recommend these guys Brian made the deal and James closed the paper work. In and out real quick. No pressure. An overall good experience. I would recommend these guys More

Friendly courteous service I purchased my lease car and Logan and James were both helpful friendly and to the point.. They were ultimate professionals and pleasant to deal with. I purchased my lease car and Logan and James were both helpful friendly and to the point.. They were ultimate professionals and pleasant to deal with. Great experience More

Always great to work with You can’t beat Lexus for customer service. I had an unexpected problem and they got me in immediately and had a loaner waiting. First rate. You can’t beat Lexus for customer service. I had an unexpected problem and they got me in immediately and had a loaner waiting. First rate. More