Lexus of Knoxville

Excellent Service The service department goes above and beyond to help their customers. They are friendly and helpful. The car is always delivered on time. I would high The service department goes above and beyond to help their customers. They are friendly and helpful. The car is always delivered on time. I would highly recommend this service department. More

Went well The staff is always great, friendly and efficient. Enjoyed the loaner which we had to have since we live out of town and had things to do. The staff is always great, friendly and efficient. Enjoyed the loaner which we had to have since we live out of town and had things to do. More

Yearly service Always nice to get a loaner car so I don’t have to sit and wait. Very clean environment. Employees are always Courtesy and knowledgeable. Always nice to get a loaner car so I don’t have to sit and wait. Very clean environment. Employees are always Courtesy and knowledgeable. More

Excellent and friendly Always a pleasure doing business with Lexus of Knoxville! Super service rep and my sales advisor always greets me when I am there. I wish I had bought Always a pleasure doing business with Lexus of Knoxville! Super service rep and my sales advisor always greets me when I am there. I wish I had bought a Lexus sooner! More

Lexus of Knoxville int the BOMB!!!! Lexus of Knoxville has provided me with exceptional service for 16 years. The personnel are always pleasurable and friendly. It doesn't hurt anything Lexus of Knoxville has provided me with exceptional service for 16 years. The personnel are always pleasurable and friendly. It doesn't hurt anything of getting a courtesy car to drive while they service your vehicle. Jamison in the service department is great to work with and goes the extra mile to make sure everything is to your liking. I would recommend to anyone to go to Lexus of Knoxville for exceptional service. More

Always a great experience Harry always greets us always calling my daughter by her name. The service is exceptional and they always are will to accommodate us in anyway. We dri Harry always greets us always calling my daughter by her name. The service is exceptional and they always are will to accommodate us in anyway. We drive down from Kentucky to deal with the Lexus of Knoxville. More

Best car buying process I have had I have purchased many cars in my 65 years, and most all have been a less than pleasant experience. On one side I have experienced a less than truthfu I have purchased many cars in my 65 years, and most all have been a less than pleasant experience. On one side I have experienced a less than truthful and insincere "salesman" trying to get as much out of me as he can, while I on the other hand, trying to save money and make a competitive buying decision. Jerry Sadler made our Lexus purchase a very pleasant experience. We were initially looking at a Toyota Highlander, and just happened to stop in the Lexus of Knoxville dealership to see what they might have in a certified used vehicle that was close to the Highlander. Jerry listened and understood what we were for. My initial thoughts were that a Lexus is just a high priced Toyota. Jerry explained the benefits and features of the Lexus and patiently answered my skeptical questions. As we had been looking for about a month for a new car, we had dealt with many "salesmen" and my wife commented when we left that Jerry was by far the most professional one we had met with. A couple of weeks went by and with several visits to the Toyota dealership, we decided on the Highlander. I had not spoken to Jerry since our initial visit and test drive, and called Jerry and told him that we had decided on the Highlander, but that we thought it would be prudent to come back in one more time and see take another look at Lexus. Jerry was understanding, very patient, and answered all of our questions. He pointed out the features of the Lexus while not bashing the Highlander, maintaining a professional demeanor the entire process. In the end, we decided on the Lexus, and Jerry was a big part of that decision. Once purchased, the sales closing process we the best I have encountered. Everyone in the dealership took ownership in their respective roles and spent almost an hour and a half walking us through every detail of the car, setting up the memory seats to our setting, radio presets, explaining every feature and instrument on the car, warranty, etc. Brooke Penfield was excellent and extremely patient in her role of explaining the features of the vehicle and setting everything up once we purchased the car. The entire dealership was very professional, and I could not have asked for a better experience. More

Absolutely the excellent service for your LEXUS. Great servi Always the best service; the best for repairs; for returning a clean vehicle LEXUS is a wonderful with snacks; with drinks like soda and coffee. Even Always the best service; the best for repairs; for returning a clean vehicle LEXUS is a wonderful with snacks; with drinks like soda and coffee. Even decaf. Like going to a movie. A Big screen television. Give you a new LEXUS to go shop with. Simply wonderful. Thank you LEXUS!!! More

So this is what it is like to be part of the Lexus family Brice Reynolds was so very patient and helpful through the whole process. My indecision on what car I wanted and even if I could justify the extra mon Brice Reynolds was so very patient and helpful through the whole process. My indecision on what car I wanted and even if I could justify the extra money needed for a Lexus. My wife and I are thrilled with our new NX300H and cannot thank the whole staff at Lexus Knoxville. The great thing is they do not act like the are special or on a higher level , but they sure treated my wife that way. What an enjoyable experience. Colton did a great job going over all the features and new technology More