Lexus of Knoxville

The best I’ve always had first class service with Lexus. Shiloh treats me like family. So professional and concise. She always makes me feel like she’s got my I’ve always had first class service with Lexus. Shiloh treats me like family. So professional and concise. She always makes me feel like she’s got my best interest in mind. You guys are top notch. More

Customer Service Very Knowledgeable Customer Service has always been helpful, accommodating, & very knowledgeable. They seem to be trained to make eye contact & really listen. They are a Customer Service has always been helpful, accommodating, & very knowledgeable. They seem to be trained to make eye contact & really listen. They are always polite & try to solve the requested issues. More

Good Experience Professional and efficient. ThecTeam did a good job of greeting us quickly, assessing our needs, make recommendations and complete the work. Will retu Professional and efficient. ThecTeam did a good job of greeting us quickly, assessing our needs, make recommendations and complete the work. Will return for next service. More

I had no appointment My battery in my '12 Lexus was the original and I asked if they had time to replace it. Miss Shiloh said yes, placed me in the best waiting room I've My battery in my '12 Lexus was the original and I asked if they had time to replace it. Miss Shiloh said yes, placed me in the best waiting room I've ever been, and took care of me and the car. Worked out great. Promised I'd get appointment next time. Great place, great experience... More

Courtesy and Service Way Above Par! A freindly greeting upon arrival, a cup of coffee, an explanation of service and estimated cost, a loaner car and I was on my way. A freindly greeting upon arrival, a cup of coffee, an explanation of service and estimated cost, a loaner car and I was on my way. More

Service not up to LEXUS standards. My service experience has been problematic and required multiple visits to fix the same problems. I have used the Nashville LEXUS dealership for the p My service experience has been problematic and required multiple visits to fix the same problems. I have used the Nashville LEXUS dealership for the past 20 years and it was A+. Not used to this level of service. The bright spot is Shiloh Randolph. More

Transmission Service The agent that assisted me when I brought my car in was very nice and efficient. Strange thing this visit - no agent talked to me after the service wa The agent that assisted me when I brought my car in was very nice and efficient. Strange thing this visit - no agent talked to me after the service was completed. I had a mechanic hand me my bill and pointed me where to pay ..There were a lengthy amount of suggestions on future needed service on the invoice.. I find that different. More

Not friendly, slow service, lots of small scratches on car The person who greeted me was not rude but was not friendly either. Later I had a question and waited 15 in front of his door to finish the work with The person who greeted me was not rude but was not friendly either. Later I had a question and waited 15 in front of his door to finish the work with one customer, and after he finished he went with the customer out and after they are done he never came to me to see what was my question. I asked my question from another rep and he reaponded them. I had in lexus service center in other states and this one by far was the place that i felt not very welcome. Anyway, it is ok and i hope I am mistaken and have had the wrong impression but this was my impression after the first visit. But the main problem was when I went back home and checked my car body and noticed a lot of small scratches all over the place. I am not sure why that happened but i assume it should be the way they washed it. I will have to go back when I find the time to ask about this but this was very disappointing to see. The last thing was the duration of service for an oil/filter change and tire rotation which was about 2 1/2 hours which was quite long considering my previous experiences at other Lexus locations. The only reason they get two stars is the friendliness of the cashier and cleanness of the waiting area. More

Vehicle inspection after possible damage After running over a large cement block that caused a noisy impact under car, I noticed some warning notifications. I called the dealership and they g After running over a large cement block that caused a noisy impact under car, I noticed some warning notifications. I called the dealership and they got me in for an inspection right away. They were very thorough and were unable to find anything that needed to be fixed fortunately. I left the dealership feeling very reassured and not worried about several upcoming car trips. More

Fantastic dealership and Stellar Salesperson My salesperson, Catherine Vandergriff and finance person, Daniel Carr, were absolutely AWESOME. Catherine was a true and very knowledgeable sales pers My salesperson, Catherine Vandergriff and finance person, Daniel Carr, were absolutely AWESOME. Catherine was a true and very knowledgeable sales person pointing out all the little things that convenienced me to purchase! If your looking to purchase I highly recommend her. I was all over the board and she showed patience and diligence! Fantastic experience all around! More