Lexus of Knoxville

Quick response When I sent a message on the claim to the service staff, she immediately replied so that I could bring the car in the same day, and they fixed it in When I sent a message on the claim to the service staff, she immediately replied so that I could bring the car in the same day, and they fixed it in the next day. More

Service Champions If you expect great service on your car then Lexus of Knoxville is your Number 1 dealer in town to achieve your goals in service. If you expect great service on your car then Lexus of Knoxville is your Number 1 dealer in town to achieve your goals in service. More

Excellence without equal. Lexus if Knoxville continues to excel is service after the sale. Our service representative (Shiloh) was professional, efficient and excellent in com Lexus if Knoxville continues to excel is service after the sale. Our service representative (Shiloh) was professional, efficient and excellent in communications and advice. My wife and I have owned Lexus automobiles in three different states and Lexus of Knoxville surpasses all in their service and customer relations. More

High Quality Enjoy the Auto Butler and general service contract. The periodic courtesy car wash is a great benefit. All employees are very friendly. Work is perfor Enjoy the Auto Butler and general service contract. The periodic courtesy car wash is a great benefit. All employees are very friendly. Work is performed in a timely manner and sufficient quality. More

Females: Go no other place! As a female it has been difficult going to dealerships in search of a vehicle, new or used. Previous experiences have been not pleasant to horrible! As a female it has been difficult going to dealerships in search of a vehicle, new or used. Previous experiences have been not pleasant to horrible! My Car Max agent had listened to his wife and knew how to talk with me; what I needed to know without giving the impression that I was incompetent. Everything was explained in understandable terms. He was patient and non-pressuring. I tell others to do their business here! Good deal!! More

Felt as nice as being home! Love the seating for service guest. It felt like I was in a southern home. The complimentary beverages & snacks is an added bonus. While waiting Jin s Love the seating for service guest. It felt like I was in a southern home. The complimentary beverages & snacks is an added bonus. While waiting Jin showed me around the latest & greatest new models not skimping on any of the details. Thank you Jin, My service advisor, Michael Rodriguez is always 1st class, making sure my questions are answered & my needs are met. He too is a walking encyclopedia of my car. ? Sign - A Very Happy Customer More

Well cared for When my RX350 suddenly would not start I was glad to be only a couple of miles from the dealership. But I had my wife with me at the doctor’s office a When my RX350 suddenly would not start I was glad to be only a couple of miles from the dealership. But I had my wife with me at the doctor’s office and I needed to take care of her. I called Shiloh, our beloved service advisor. She sent help immediately and had us in a loaner while our battery was replaced. I was able to take care of my wife and get us back home without much delay. Throughout the experience we were treated, as usual, as valued friends and customers. I am grateful! More

Auto Butler and Service In and out quickly. Had loaner to use. Was done before I even was able to get my shopping done. Easy to schedule appointments since I come from 75 mil In and out quickly. Had loaner to use. Was done before I even was able to get my shopping done. Easy to schedule appointments since I come from 75 miles out. More

Techs not professional The first service tech had oily shoes and tracked up carpet and foot rest. The second Service we had issue with wiper blade to was supposed to be repa The first service tech had oily shoes and tracked up carpet and foot rest. The second Service we had issue with wiper blade to was supposed to be repaired we left the dealership and headed back to Chattanooga and found out it wasn’t repaired and had to return to have it repaired now it squeaks when it’s on. More

Very attentative to customers! Always pleasant people who strive to accommodate any concerns you have & make you feel most important. They solve any issues you have. Always a pleasu Always pleasant people who strive to accommodate any concerns you have & make you feel most important. They solve any issues you have. Always a pleasure to be there. More