Lexus of Knoxville

Maintenance & rear brakes replaced Shiloh was snippy & just rushed me through my service, I had questions about my charges & she quickly reviewed but yet didn’t explain clearly and whe Shiloh was snippy & just rushed me through my service, I had questions about my charges & she quickly reviewed but yet didn’t explain clearly and when she finished, she turned & walked away. My husband called & left a message for her to return his call & she never did, we still don’t have our questions answered. Up until this visit I received excellent customer service. More

Oil change Fabulous. Michael Roseiguez is the best. He is always kind and efficient. I wouldn’t ask for anyone else. I am done. I am done Fabulous. Michael Roseiguez is the best. He is always kind and efficient. I wouldn’t ask for anyone else. I am done. I am done More

Great service! Shiloh was extremely helpful and on top of things. She made sure I was happy with all the services I received. Corey was also really helpful regarding Shiloh was extremely helpful and on top of things. She made sure I was happy with all the services I received. Corey was also really helpful regarding my dent repair. I’m happy I chose to switch to Lexus after driving Mercedes Benz for the past 10yrs. More

Great service at Knoxville Lexus From the time I arrived everyone I encountered was very friendly and nice. The loaner was super. Very nice to drive. Picking up was fast and smooth. M From the time I arrived everyone I encountered was very friendly and nice. The loaner was super. Very nice to drive. Picking up was fast and smooth. Mr Rodriquez explained the service clearly and was nice More

Great service, superior facility Brought my car in for an oil and tire change. Was promptly met by a service manager and given a loaner for the morning. My car was completed by lunch Brought my car in for an oil and tire change. Was promptly met by a service manager and given a loaner for the morning. My car was completed by lunch and the complimentary wash made it look new again. More

Great service! Friendly staff. Appreciate service dept staff driving 2 hours to drop off my car, after I couldn’t drive back to Knoxville to pick it up! Friendly staff. Appreciate service dept staff driving 2 hours to drop off my car, after I couldn’t drive back to Knoxville to pick it up! More

Shane McKinney service advisor. I have four cars all Lexus my servant visor is shame McKinney he is exceptional when it comes to taking care of me in my family is a always available I have four cars all Lexus my servant visor is shame McKinney he is exceptional when it comes to taking care of me in my family is a always available for me to make my appointment he has a car ready for me and my family when we need one he always goes over what my problems are .Shane McKinney always gives great advice and he find a problem we should take care of we what Shane McKinney recommends, so far everything that he has advised me to do we have done and he just acceptably good service advisor.Shane Kenny and the service department is the best in Knoxville Tennessee. I think Michael Haun is the reason the service department is best in Knoxville Tennessee. More

Routine service visit Lexus of Knoxville goes above and beyond to make sure that their customers are taken care of. Shiloh always goes the extra mile to make sure that ever Lexus of Knoxville goes above and beyond to make sure that their customers are taken care of. Shiloh always goes the extra mile to make sure that every detail is taken care of. She updates us throughout the day to let us know how things are progressing. Communication is key so we appreciate that so much. We are extremely pleased with the service we received! More

Wonderful Experience !! Howard was amazing. The management staff was precise and extremely understanding and very professional.. The service department has always been very w Howard was amazing. The management staff was precise and extremely understanding and very professional.. The service department has always been very willing to explain in detail if the was an issue with my car . Once again guys it was an amazing experience to deal with Lexus of Knoxville!! More

Greatness Shiloh is fantastic she gets you in, out and keeps you up to date on what’s going on. Love coming to Lexus for service Shiloh is fantastic she gets you in, out and keeps you up to date on what’s going on. Love coming to Lexus for service More