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Lexus of Knoxville
Knoxville, TN
1,008 Reviews
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Showing 1,008 reviews
January 31, 2019
So responsive Short notice appointments and loaner cars are no problem for Shiloh and the Lexus Team! They really helped me out during an unexpected headlight repai Short notice appointments and loaner cars are no problem for Shiloh and the Lexus Team! They really helped me out during an unexpected headlight repair. More
by Lexus
Employees Worked With
Shiloh Randolph
January 30, 2019
5,000 mile check-up. Easy to schedule. They were ready for me when I arrived. Everything was prepared when I came to pick up my car. Great job, Lexus! Easy to schedule. They were ready for me when I arrived. Everything was prepared when I came to pick up my car. Great job, Lexus! More
by NPARRTT
Verified CustomerEmployees Worked With
I don’t remember
January 30, 2019
Outstanding service! The service department at Lexus of Knoxville always treats my family right! That's why we keep coming back and referring them to our friends!!! The service department at Lexus of Knoxville always treats my family right! That's why we keep coming back and referring them to our friends!!! More
by cellsale
Employees Worked With
Jamison Stroupe
January 30, 2019
Happy camper. Very good service experience; blueberry muffins are great; Shilo talks faster than I can listen; grill on new models looks like JAWs on the prowl. Nee Very good service experience; blueberry muffins are great; Shilo talks faster than I can listen; grill on new models looks like JAWs on the prowl. Need to trade but cannot bring my self to get a JAWS grill. More
by rwhee66474
Employees Worked With
Shiloh Randolph
January 30, 2019
Dot Jones Shiloh is a very warm and personable lady. I really enjoyed our conversation. I was there to have my car serviced, but she took the time to talk about Shiloh is a very warm and personable lady. I really enjoyed our conversation. I was there to have my car serviced, but she took the time to talk about me personally. I hope she’s my contact person whenever I come in. GREAT LADY! Thanks Shiloh! More
by DJEAN100
Employees Worked With
Shiloh Randolph
January 30, 2019
Attentive service The service department shows highly attentive, professional and detailed attention to the customer as a person and auto owner . Answers all questions The service department shows highly attentive, professional and detailed attention to the customer as a person and auto owner . Answers all questions with knowledge and care . More
by OFTKS
Employees Worked With
Michael Rodriguez, Shane McKinney
January 30, 2019
Customer friendly! Very helpful and accommodating. This was for my First service so did not interact with but one staff person. Everything seemed to be handled accordi Very helpful and accommodating. This was for my First service so did not interact with but one staff person. Everything seemed to be handled according to expectations. More
by Lexi
Employees Worked With
Shiloh Randolph
January 30, 2019
Tire Sensors Very knowledgeable new my problem almost immediately. Shiloh my service agent could have been more accommodating. She arranged for a loaner. I left ve Very knowledgeable new my problem almost immediately. Shiloh my service agent could have been more accommodating. She arranged for a loaner. I left very satisfied. Nothing compares with Lexus of Knoxville and it’s service department. . More
by WRIGHTSW1
Employees Worked With
Shiloh Randolph
January 30, 2019
Fast in Fast out Excellent customer service and quick and reliable repairs. Friendly and professional service representative. Short waiting time for service, with ava Excellent customer service and quick and reliable repairs. Friendly and professional service representative. Short waiting time for service, with available loaner car program for longer repairs. More
by Sgtrock
Employees Worked With
Michael Rodriguez
January 29, 2019
Service They took care of a recall part that might make the car stop while in the car wash . I also had auto butler done at the same time. They took care of a recall part that might make the car stop while in the car wash . I also had auto butler done at the same time. More
by CARROLL54
Employees Worked With
Michael Rodriguez, James Kanipe, Phil Johnson, Brooks Lannert, Dallas Hoard
