Lexus of Knoxville

Questionable tire rotation Service done and tire rotation done at 20k miles and at 22k miles both front wearing bald back tires still had plenty of rubber. Very seriously doubt Service done and tire rotation done at 20k miles and at 22k miles both front wearing bald back tires still had plenty of rubber. Very seriously doubt the tires ever got rotated but can’t prove it. At 20k miles all four tires had same depth. Cost me 1300 dollars to put new tires on. Dealership did not offer anything other then I’m sorry. Vehicle is less then a year old with 22k miles and already having to replace tires.....not good More

Black RX350 Great attention to the customer to provide best experience. Waiting area is nice and pleasant, but could be more 'work friendly for those of us that Great attention to the customer to provide best experience. Waiting area is nice and pleasant, but could be more 'work friendly for those of us that wait and could use the time to do our work. Very courteous and professional staff. More

Good dealership Very customer friendly and no pressure sales. Service rep identified vehicle history and other items that might need addressing. Provided summary at Very customer friendly and no pressure sales. Service rep identified vehicle history and other items that might need addressing. Provided summary at end of things to watch for the future that were not critical yet. More

disappointing...poor service paid $100.00 deductible toward a warranty plan to have back door on driver's side repaired. Still cannot use remote to lock and unlock. paid $100.00 deductible toward a warranty plan to have back door on driver's side repaired. Still cannot use remote to lock and unlock. More

Service It was a very good experience as it always is! Thank you to my service rep And the service department. My car always runs just like it is supposed It was a very good experience as it always is! Thank you to my service rep And the service department. My car always runs just like it is supposed to. More

Excellent service Truly enjoyed my trip for service. The dealer is there after the sale with the same level of care. I am a customer that appreciates that. Truly enjoyed my trip for service. The dealer is there after the sale with the same level of care. I am a customer that appreciates that. More

24,000 mile service My experience over the past two years of association has been outstanding in all respects and very professional ! My association with all staff has be My experience over the past two years of association has been outstanding in all respects and very professional ! My association with all staff has been outstanding More

Great service! Really pleased w the service. It was just as promised. Car was fixed in timely manner. It was washed when I picked it up. Loaner was a plus! Really pleased w the service. It was just as promised. Car was fixed in timely manner. It was washed when I picked it up. Loaner was a plus! More

Great service I had a dead battery on my RX and brought it in to have it fixed the service department determine the battery was good I only needed to have it char I had a dead battery on my RX and brought it in to have it fixed the service department determine the battery was good I only needed to have it charged took them about an hour and a half and they also wash the vehicle and treated the tires and did not charge me anything More

Good experience of buying a car Over all pleased with serviice. Good to deal with. Selection was good. Not so pleased with Addition warranty explanation. Noticed in window after p Over all pleased with serviice. Good to deal with. Selection was good. Not so pleased with Addition warranty explanation. Noticed in window after purchased extra oil changes that the first 2 was complimentary. More