Lexus of Knoxville

Pleasant Experience I have always had a pleasant experience with Shiloh. She is always prepared and has me a courtesy vehicle waiting. She keeps informed about my vehicl I have always had a pleasant experience with Shiloh. She is always prepared and has me a courtesy vehicle waiting. She keeps informed about my vehicle when I pick it up. Makes service not a hassle. More

Great Service. Service has always been fast, fairly priced and handled professionally. They never push services which aren't truly needed and follow the Lexus mainte Service has always been fast, fairly priced and handled professionally. They never push services which aren't truly needed and follow the Lexus maintenance schedule per OEM recommendations. The waiting area is very accommodating and courtesy cars are readily available. More

Airbag Recall I was very impressed with how organized and efficient that Lexus was when I dropped off the car and throughput the whole experience. There was very li I was very impressed with how organized and efficient that Lexus was when I dropped off the car and throughput the whole experience. There was very little wait time and they texted me with needed services and cost. They kept me well informed. More

Good service Kevin took very good care of me scheduling was easy and did service in less time than anticipated. Could not be more pleased with Kevin Kevin took very good care of me scheduling was easy and did service in less time than anticipated. Could not be more pleased with Kevin More

No attention to detail the service techs make the service managers look bad. I feel bad for Shane because he is just the middle man between the mechanics and myself. After the service techs make the service managers look bad. I feel bad for Shane because he is just the middle man between the mechanics and myself. After taking my car in the first time and spending $1500 for one part and $800 on other services my wife picked the car up and immediately called me and said it was absolutely not fixed. (I would think a service tech would catch this in his post service test drive if my wife noticed it immediately - Makes me wonder if the test drive actually happened). I went back the next morning so I could discuss the situation instead of my wife explaining to them. Now they want another $3000 to fix it. Had I not just thrown $1500 at it with ZERO positive outcome towards the problem I would have the confidence to say yes. I took this vehicle to Lexus because they are supposed to be the pro and I do not have time to deal with it. Now I have wasted a ton of time making two trips to the dealer, spent $1500 with nothing to show for it, and still have to take more time to either fix this myself or take it to another dealer. At this point I’m extremely didappointed with Lexus and will replace these parts with Toyota parts so I don’t have to mess with it again. I give them two stars because Shane was a great guy to work with and they supplied a nice loaner vehicle. But their actual mechanics are miserable at their jobs and I wouldn’t trust them to change the oil in my pickup. And on the price rating below this I wish I could give it 0 stars. The car is now with our local Certified Toyota only shop and they are doing all the work for half the price. More