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Lexus of Knoxville
Knoxville, TN
1,008 Reviews
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March 18, 2019
Always Great Service I’ve always had my car serviced here and the customer service and quality of work is great! I recently had tires put on and they were the same price a I’ve always had my car serviced here and the customer service and quality of work is great! I recently had tires put on and they were the same price as a discount tire store. You can’t beat Lexus of Knoxville for service. More
by ANDIEPOPE
Verified CustomerEmployees Worked With
Shiloh Randolph
March 18, 2019
Professional, efficient, courteous service The promises made at the time of the sale have been completely backed up by your performance since the sale. You have created a feeling of confidenc The promises made at the time of the sale have been completely backed up by your performance since the sale. You have created a feeling of confidence that , when it comes to traveling the roads in a Lexus “You have our back” Thank you More
by jim@friendsofthesmokies.org
Employees Worked With
Howard White, Kevin Page
March 18, 2019
Update communication Very friendly service coordinator. My only complaint is that when I called after four hours waiting on routine service, I was sent to voicemail twice, Very friendly service coordinator. My only complaint is that when I called after four hours waiting on routine service, I was sent to voicemail twice, then the rep returned my call and told me the car was ready/available. More
by BUFFYANGEL515
Employees Worked With
Garrett
March 18, 2019
50,000 Mile Service Staff was very helpful. I was delayed in picking up my car but was able to pay online and they left the keys with the receptionist in the showroom. Staff was very helpful. I was delayed in picking up my car but was able to pay online and they left the keys with the receptionist in the showroom. More
by LCB
Employees Worked With
Shiloh Randolph
March 18, 2019
To expensive ! Not able to do 'anything' on 'key' replacement. And replacing 1 'brake light' was costly ! Long wait for poor service, has changed but not for the bet Not able to do 'anything' on 'key' replacement. And replacing 1 'brake light' was costly ! Long wait for poor service, has changed but not for the better ! RC Davis More
by RC DAVIS
Employees Worked With
Shiloh Randolph
March 17, 2019
Great service technicians provide professional service Good experience dealing with true professionals ; I got the appointment I wanted at the time I wanted; My service consultant was busy when I arrived a Good experience dealing with true professionals ; I got the appointment I wanted at the time I wanted; My service consultant was busy when I arrived and the service bay attendant was very helpful. More
by BILLWHITWORTH
Employees Worked With
Great service from the person meeting me at the service bay , Shiloh Randolph
March 17, 2019
Emergency service We had a light that went on in the dash and our air conditioning stopped working as well as turn signals. We are from out of town and your service dep We had a light that went on in the dash and our air conditioning stopped working as well as turn signals. We are from out of town and your service department got us in and determined a fuse had blown. Thus far all is well with the Lexus. Thank you for going over and beyond . Jerry and Phyllis Miller More
by Jem
Employees Worked With
Shane McKinney
March 15, 2019
Great service Great advisor that expressed real feeling about my concern. He met me with a smile and answered all my questions. I really thought I was special. Great advisor that expressed real feeling about my concern. He met me with a smile and answered all my questions. I really thought I was special. More
by JKESKRIDGE
Employees Worked With
Shane McKinney
March 14, 2019
air bag replacement Prompt and courteous service. Air bags were faulty and I was notified of a factory recall for replacement of front air bags. Interior trim was perfe Prompt and courteous service. Air bags were faulty and I was notified of a factory recall for replacement of front air bags. Interior trim was perfect and no evidence of repair. Thanks More
by Bandaid 42
Employees Worked With
Shiloh Randolph
March 14, 2019
Lexus Of Knoxville Service Experience First rate service with Rhett and the service team. This is the 5th car I have purchased from them and the level of service provided is top shelf! First rate service with Rhett and the service team. This is the 5th car I have purchased from them and the level of service provided is top shelf! More
by APBEARDEN
Employees Worked With
Rhett
