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Lexus of Knoxville
Knoxville, TN
1,008 Reviews
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March 27, 2023
Best dealership around with immaculate service and amazing employees. I worked with Bri to buy my 2020 Lexus RC and she was on the ball! She never lacked a smile on her face, while demonstrating excep amazing employees. I worked with Bri to buy my 2020 Lexus RC and she was on the ball! She never lacked a smile on her face, while demonstrating exceptional professionalism. I highly recommend this dealership, but even more so I recommend buying from Bri! More
by KTR
Employees Worked With
Bri Jones
February 02, 2023
Unless you are a local buyer, shop elsewhere! First, this (2021 BMW) was the 3rd vehicle we've recently purchased via auto web sites without any issues. The good-The response, honest evaluation First, this (2021 BMW) was the 3rd vehicle we've recently purchased via auto web sites without any issues. The good-The response, honest evaluation and service of sales person (Colton?) was exceptional. His replies were prompt. His assessment and additional photos of the condition of the car were honest and included even miniscule blems. I had complete confidence purchasing the car sight unseen. He even picked me up at the airport. The Bad-The entire purchase process was a fiasco. First, they refuse to mark the car sold unless you finance through them even though I would be flying in from out of State. They wouldn't take a deposit or even full payment by wire! We intended to pay cash for the car rather than finance it. The car was for my wife so she finally agreed to apply for, was approved for the loan, signed all the purchase paperwork and told them I would be flying in to pick up the car. I arrived to pick up the car and was told they couldn't release the car to me as I wasn't on the loan even though ALL of the financing and purchase agreement had been completed in advance of my flying in to pick up the car! The car was not for me and I did not want the title or a loan application in my name I wound up having to apply for a new loan, wait around for approval and go through all the paperwork or I couldn't take possession of the car! Toyota Finance was great. They agreed this was absurd and told Lexus to cancel my application and re-submit my wife's application. The dealer had a million excuses why they couldn't do that? They wound up running several additional credit reports even though she'd already been approved, but finally got that done. She paid off the loan the same day and thought the issue was finally resolved, but NO. It took another several months and finally contacting the TN Attorney General in order to finally get the title from the dealer so we could get license plates for it. Apparently processing an out-of-state sale is something they just can't do? More
by TWMN
Employees Worked With
Colton
December 29, 2022
I came to the dealership to test drive a new 2023 RX350. I was met with a sales person, who seem nice, but made me feel if I was not good enough to test drive. Funny I drove to the dealership in my 202 RX35 I was met with a sales person, who seem nice, but made me feel if I was not good enough to test drive. Funny I drove to the dealership in my 202 RX350 (Maybe looking to trade). Anyway the new RX350 are currently not in stock for a sale: they only have a test vehicle. Anyway I was also allowed to test drive a RX450 to see if I would like one. The Dealership has a 2022 being shipped in to arrive in several days. I was given a deal sheet with a 5000.00 pricing over MSRP! I was shocked to say the least, I could not believe the dealership or any dealership would drive up the cost 5000.00. Besides the car was a 2022, not a 2023 even! Shame on you Lexus Of Knoxville!!!!! More
by byrdwm1956
Employees Worked With
Dallas Hoard
June 12, 2022
My wife, daughter, and I came to the dealership to look at some lexus sedan. We pull up get out and walk through the the front door and just about every employee looks at us and not a word or a single soul at some lexus sedan. We pull up get out and walk through the the front door and just about every employee looks at us and not a word or a single soul approached us. We proceed to walk out the door where the cars for sale are. Look around at what selection the had. No one came out to greet us or anything. I felt as they judge us because we are young and in street clothes and possibly couldn’t afford a Lexus. Which is far from the truth. They may have not seen us pull up I’m my wife’s bmw that we bought from Grayson bmw in 2015. I will never return to this Lexus dealership again. I won’t be judge by appearance. More
by Jcgt
Employees Worked With
No one spokes to us to get any names
June 02, 2022
Today I was blessed to become the new owner of this beautiful ride! My husband and I continue to clearly see God showing up and showing out in our lives daily it seems…. Lexus Of Knoxville I cannot beautiful ride! My husband and I continue to clearly see God showing up and showing out in our lives daily it seems…. Lexus Of Knoxville I cannot say enough about the wonderful experience Ronnie made car buying for me! Michael the finance manager made the paperwork process such a breeze as well. Matt / Stony were really personable and honest. Truthfully your team sold me before the car. I am a new Lexus owner despite driving for almost 30 years but day 1 and it’s fair to say I’m not going back 🙏 Thank you!! More
by Danielle.holloway
Employees Worked With
Ronnie
November 15, 2021
My wife and I bought a used Toyota Avalon last week and we’re treated like royalty. Ben and Michael were very courteous, professional and treated us like old friends. I would recommend Lexus of Knoxville we’re treated like royalty. Ben and Michael were very courteous, professional and treated us like old friends. I would recommend Lexus of Knoxville to anyone looking for a really nice used car or a new Lexus. Thanks again Ben and Michael and you to Stoney!! More
by J Thomas
Employees Worked With
Ben Mandy, Michael Connery
September 15, 2021
We purchased a 2020 RX 350 from this dealership. At that time we purchased the maintenance plan and something called Auto Butler. We have since moved to Chattanooga, and are now finding out that the Auto time we purchased the maintenance plan and something called Auto Butler. We have since moved to Chattanooga, and are now finding out that the Auto Butler program does not exist here, in fact it does not exist anywhere within a 100 mile radius. We can drive back to Knoxville (2+ hour drive) and have the service performed there. When we asked about a loaner car - so we could at least run errands and do something while in Knoxville - they said NO. Please be aware of this if you decide to purchase any of then”extras” from this dealership. We had been told we could cancel and receive the unused portion back of both programs if we needed to in the future…they forgot to tell us that was only for the first 30 days. My husband was military and we move often…so we always ask these questions up front…I guess this is all our fault for actually believing their answers. Buyers be aware when shopping at Lexus if Knoxville. More
by Mitzie.simmons
Employees Worked With
Lexi
January 28, 2021
This dealership’s service is the best! Not only are the service personnel friendly & efficient, they go out of their way to be accommodating. They call with any unexpected issues & tell you the estimated service personnel friendly & efficient, they go out of their way to be accommodating. They call with any unexpected issues & tell you the estimated costs. More
by Johnny Raby
Employees Worked With
Kevin Page
