Lexus of Kendall

Excellent sales associate Jerry Jacobi. Jerry Jacobi understood our needs and always putting the strength of the company was able to accommodate the needs of the client. Manager was also und Jerry Jacobi understood our needs and always putting the strength of the company was able to accommodate the needs of the client. Manager was also understanding and tried hard to help us More

Lexus IS 350 lease Everyone at Lexus of Kendall were very helpful, I had some issues with the finance dept when they were explaining the papers to be signed,but a manag Everyone at Lexus of Kendall were very helpful, I had some issues with the finance dept when they were explaining the papers to be signed,but a manager quickly stepped in and eased my concerns. When my car was delivered to me it appeared to have scratches all over the doors and hood. The sales person and general manager assured me that the car was not detailed properly and the scratches were glue. They told me to bring the car back or they will pick up the car and polish the car to remove the glue ( this issue is pending as of now). More

Lease trade in Oscar was very helpful and efficient , as well as all others we interacted with at Lexus of Kendall Igor was clear and efficient with all the paperwo Oscar was very helpful and efficient , as well as all others we interacted with at Lexus of Kendall Igor was clear and efficient with all the paperwork And Henry Martell, the GM was great too. All those I came in contact with expressed respect and praise for Henry. More

Good! Service and I don't have any negative so just say congratulations you need to continue work and give the better that you have for a customers I don't have any negative so just say congratulations you need to continue work and give the better that you have for a customers More

A loyal customer since day one I have been a loyal customer of Lexus of Kendall since the dealership opened. My first Lexus was the 62nd vehicle to ever be sold in the dealership. I I have been a loyal customer of Lexus of Kendall since the dealership opened. My first Lexus was the 62nd vehicle to ever be sold in the dealership. I just leased a beautiful new NX T. My sales person was Shakhil Rehman, with whom I have been doing business since the beginning. He is the greatest and will work his you know what off to get you the best deal possible. More

Being a customer since 1997. I like to take this opportunity to give Thanks to your following employees from which I have always received VIP care. Maria Velazquez, Divis Avila, J I like to take this opportunity to give Thanks to your following employees from which I have always received VIP care. Maria Velazquez, Divis Avila, Janet, Juan and Victor at your Service Dept. and your salesmans Mike Alonso as well as Edwin Obando. Great team😊🌷🌹 More

Amazing experience! Lexus of Kendall was extremely professional and timely. Ronil was a pleasure to work with and made the experience that much better. The car is great a Lexus of Kendall was extremely professional and timely. Ronil was a pleasure to work with and made the experience that much better. The car is great and very user friendly. More

Amazing Wonderful people everything went smoothly went out of their way to make us happy would definitely recommend this Lexus to anyone that asked me. Nothi Wonderful people everything went smoothly went out of their way to make us happy would definitely recommend this Lexus to anyone that asked me. Nothing more to say they were amazing More

Unethical dealership! Horrible experience! My wife and I both Drive Lexus and have been loyal Lexus customers for years. We have 6 consecutive lease with Lexus and have nev Horrible experience! My wife and I both Drive Lexus and have been loyal Lexus customers for years. We have 6 consecutive lease with Lexus and have never experience an issue until now. This was our first experience at this dealer (West Kendall) and we will never be back. We went to exchange our car for a new lease, knowing we were over the mileage. The sales person (Rita) worked out a deal with her manager (William) and told us the over mileage would be assumed by the dealer based on the much higher lease rate we were agreeing to. We signed the deal and left. A few weeks later we get a letter from Lexus saying we owe the $1,800 due to the excess mileage. We called our sales person Rita who said she would talk to her manager and work with us to rectify the issue. After several calls and a meeting with the manager the dealership washed there hands and said it was our problem. There position was based on a paper that was signed during the transaction which stipulated they were providing a specific dollar amount for the excess mileage. However we were clearly told by the sales person that this amount covered the entire over mileage not a portion of it! They were very deceitful in how they structured the documents and at no time did they say or include an additional amount that would be pending or owed by us. This was in our opinion done unethically and purposely not explained clearly to get the deal done. Be very careful if you choose this dealership, I know we won't be back. More

Not representative of a luxury car dealer I've been a Lexus customer for 20 years. I bought a brand new 2015 Rx 450 h for 62k. In 2016 I noticed the front bumper popping out. I made 3 attempts I've been a Lexus customer for 20 years. I bought a brand new 2015 Rx 450 h for 62k. In 2016 I noticed the front bumper popping out. I made 3 attempts and 3 weeks of waiting time. The bumper was never fixed. Roger leben was nice to me but he never delivered my vehicle fixed. He never called me at the end. I was told rudely by the receptionist that he was busy having lunch. Only excuses. Everyone including the receptionist working on 04/27/17 was rude to me. My only recourse is I feel Lexus service had diminished to a ZERO level and they don't take the trouble like Land Rover for example to keep their customers. And not worth the price you pay for their vehicles. The only reason I paid for an over priced Toyota was the great service I used to receive. I will NEVER purchase a Lexus again. More