Lexus of Kendall

Excellent Experience! It's been 11 years since I purchased my previous vehicle so I knew it was time for an upgrade. I was a little hesitant because I did not want to deal It's been 11 years since I purchased my previous vehicle so I knew it was time for an upgrade. I was a little hesitant because I did not want to deal with car salesmen and the entire car buying process. The moment I walked into Lexus of Kendall and was greeted by Alex (my car salesman) I knew I made a great choice, he was super nice, he knew about the vehicle I wanted, and he was extremely patient. After making my selection I met James in financing and he too exceeded my expectations. Alex and James gave me the best experience possible and I will forever be grateful! More

Muy malo y me enganaron Me engañaron el manager de Lexus Martel me prometió dos meses de pago de mi auto, el cual fue golpeado cuando lo llevé a servicio 2 días después de ha Me engañaron el manager de Lexus Martel me prometió dos meses de pago de mi auto, el cual fue golpeado cuando lo llevé a servicio 2 días después de haberlo comprado para alineacion, después de 25 días de estar en servicio descubrimos que lo estaban pintando en la parte de atrás del dealer, al reclamar con el manager general Chris's Robert, mandaron a cambiarme mi GX460 2017, el día que fui a firmar mi auto nuevo querían ponerme fecha de retroactividad es decir que en 5 días tenía que pagar un auto que no había utilizado mi esposo puso un complaint y automáticamente cambiaron de decisión y me prometieron 2 meses gratis al firmar mi nuevo carro se puso en el negocio que tendría dos meses como prometió el gerente Martel y el financista lo puso en el negocio a los 3 días que fui a buscar mi dinero el manager Martel dice que no se acuerda ya firmado el nuevo carro, me siento estafada y engañada por parte de la directiva de lexus y más nunca recomendare ni compraré un carro más en ese dealer del cual ya mi persona e esposo llevábamos 3 autos comprados en ese lugar, me siento engañada y por esa razón no visitare jamás ese lugar, el señor Martel no tiene palabra y muy falta de respeto al llamarme mentirosa creo que su falta de profesionalismo fue demostrada al engañarme teniendo yo mi bebe en un hospital y me hayan hecho ir a firmar con promesas enganosas manipulando a los clientes con beneficios por daños ovacionados por el departamento de servicio quien fue los que chocaron mi auto y a escondidas pintaron sin mi autorización y pulieron para que no me diera cuenta de la cantidad de rayones que le habían hecho a mi auto usted Martel no tiene palabra y no pueden confiar en la directiva de ese dealer del cual prometen y después de firmar se olvidan maliciisamente de lo que dijo para que me sintira confiada eso es enganar al cliente y más por ser mujer jamás compren un auto en ese lugar donde las mujeres somos maltratadas e engañadas por qué no tenemos experiencia a la hora de solucionar los problemas de este tipo además llamé en reiteradas ocaciones al señor. Chris's robert sin que me de retornará la llamada es decir mi derecho como clienta no importa en ese dealer prueba que les deje más de tres mensajes a su contestador y jamás me retorno la llamada porque no les importamos como clientes solo les interesa vender sin importar si el cliente ha quedado complacido con el servicio o trato brindado no es etico ni profesional engañar a una mujer y Clienta que confió en lo escrito y al final destruyeron para que no quedara en evidencia lo prometido del pago de mis dos meses por todo los 25 días que me mantuvieron sin mi auto 2017 GX 460. No pienso jamás regresar a ese lugar ni recomendar jamás a más nadie a Lexus de Kendall mientras sigan esa directiva engañosa y ladrona que solo manipulan con promesas que no cumplirán porque soy mujer, me siento discriminada e enganada. More

Excellent experience The staff were great ...they work with me in a professional way...specially Cecelia renolnda..she is a sweet heart..very helpul and the manager hatem The staff were great ...they work with me in a professional way...specially Cecelia renolnda..she is a sweet heart..very helpul and the manager hatem too..love your lexcus stuff. More

Very Pleased My Sales person Freddy and Finance Manager Jose were both fantastic as well as the floor manager. Everyone was very helpful, efficient and responsive My Sales person Freddy and Finance Manager Jose were both fantastic as well as the floor manager. Everyone was very helpful, efficient and responsive to my needs. Best of all they did it while I sat by my pool and came in only to sign and get my tutorial on my LC500. Highly recommend the 3 above mentioned, I did previously have a bad experience with Cesar(sales) at this location but I knew it was the person not the dealer so proceeded to bring my business here due to 2 previous purchases that were both great as well. More

Excellent Great customer service! attentive and helpful staff! Made my transaction fast and very smooth! Chris Hayek is one of the best. Went on 4th of July and Great customer service! attentive and helpful staff! Made my transaction fast and very smooth! Chris Hayek is one of the best. Went on 4th of July and was literally in and out! More

Amazing deal and amazing experience ! I have to thank my sales man Edwin Obando and Juan Soto for not only finding me the perfect Lexus car for me and my children but as well as making the I have to thank my sales man Edwin Obando and Juan Soto for not only finding me the perfect Lexus car for me and my children but as well as making the first time experience at Lexus of Kendall amazing and over the top best customer service that I have ever received at any other dealer. I will be recommending all my friends and family member to Lexus of Kendall. Thank you once again for not just trying to sale me a car but for taking the time to find me the perfect car for me and my family. Once again sincerely Elizabeth B. Pazos More

Amazing and professional team. Juan Soto, Finance Manager, he is the best and have solutions for anything; my experience: excellent, very impress and happy at the end. Thank You f Juan Soto, Finance Manager, he is the best and have solutions for anything; my experience: excellent, very impress and happy at the end. Thank You for everything. More

Excellent My salesman Ronil Dufrene was very professional, knowledgeable and made what is usually a horrendous experience pleasant Then to the horror show of My salesman Ronil Dufrene was very professional, knowledgeable and made what is usually a horrendous experience pleasant Then to the horror show of finance. James Everrett was so pleasant, also very knowledgeable. Because of him I took the premiere maintenance plan. I had no intention to take out a service plan. More

All around excellent experience. From the moment I walked into the dealership I was treated with respect and consideration. Lovely experience, I have recommended this dealership alrea From the moment I walked into the dealership I was treated with respect and consideration. Lovely experience, I have recommended this dealership already.. A 1 More

Great Service Tom gave a personalized super service. Her was engaged and polite. He was patient with the process and was able to proved important information to hel Tom gave a personalized super service. Her was engaged and polite. He was patient with the process and was able to proved important information to help me make my decision. More