Lexus of Kendall

They damage my credit the first month I got my car Never again!!! The sales person very nice and attentive, everything is beautiful when you go to buy, he was a great sales person BUT the finance depa Never again!!! The sales person very nice and attentive, everything is beautiful when you go to buy, he was a great sales person BUT the finance department (lexus financial bank) damage my credit score on the first month I get my car, they never send any paperwork or bill or invoice NOTHING. I called the dealership and they told me that not worried that the first payment always late so it’s my first time doing a lease so I believe what they said and wait WELL 45 days later they call me that I was 30 days late and put that mark on my credit AS A CONSEQUENCE MY CREDIT GO DOWN FROM 722 to 570 just like that because they can’t do their job. Run for this place, to many dealers. I WOULD NEVER BUY FROM LEXUS AGAIN. Go to a serious dealer with a serious bank! More

My daughter is very happy! I bought a red 2016 Lexus IS for my daughter on Tuesday. They gave me a great price and made the process smooth. I am a happy customer. I bought a red 2016 Lexus IS for my daughter on Tuesday. They gave me a great price and made the process smooth. I am a happy customer. More

GREAT SALESMAN but POOR FINANCIAL ASSOCIATE & POOR PAPERWORK SALES PERSON JOSE GARCIA WAS AWESOME AND GREAT BEST SALES GUY YOU WOULD HAVE MET AND DID A GREAT JOB WORST SERVICE GIVEN BY FINANCE GUY ALFRED OLIVAR SALES PERSON JOSE GARCIA WAS AWESOME AND GREAT BEST SALES GUY YOU WOULD HAVE MET AND DID A GREAT JOB WORST SERVICE GIVEN BY FINANCE GUY ALFRED OLIVARES. EVERYTHING WRONG, HALF HEARTED JOB SO MANY MISTAKES. SOLD ME 3RD PARTY INSURANCE WHICH DID NOT COVER WHAT I WANTED AND WHEN ASKED FOR PROOF WAS GIVEN A RUN AROUND. STILL DID NOT GET MY MONEY BACK FROM CANCELLED INSURANCE. More

Service experience Fernando Valdivia was very profesional and informed me of all the the Technicians findings and parts and estimates to fix the car. Communicated every Fernando Valdivia was very profesional and informed me of all the the Technicians findings and parts and estimates to fix the car. Communicated every step that was needed to fix this he car. More

Great service and great staff amazing prices This is my 2nd time buying a vehicle here, from the momen you walk in they treat you like part of the family friendly and professional, they walways h This is my 2nd time buying a vehicle here, from the momen you walk in they treat you like part of the family friendly and professional, they walways hel you to get a good deal and work with you to satisfy your needs and payments goals More

Excellent customer oriented orientation This was my first Lexus experience, and this dealer made it an excellent one. The staff were well trained, extremely helpful and with an honest desire This was my first Lexus experience, and this dealer made it an excellent one. The staff were well trained, extremely helpful and with an honest desire to get a deal that would be beneficial for both sides. I highly recomemend this dealer for anyone looking for an excellent luxury brand experience More

ROBERT KING IS THE MAN!!!! ROBERT KING WAS PHENOMENAL AND PROFESSIONAL. HE GAVE ME ALL THE INFORMATION NEEDED TO SECURE THE VEHICLE. GREAT PERSON...LOOK FORWARD TO DEALINGS IN T ROBERT KING WAS PHENOMENAL AND PROFESSIONAL. HE GAVE ME ALL THE INFORMATION NEEDED TO SECURE THE VEHICLE. GREAT PERSON...LOOK FORWARD TO DEALINGS IN THR FUTURE. More

WORST customer service EVER I have lived the worst situation dealing with Lexus of kendall dealer. After being a customer for over 3 years, I think I have received the worst trea I have lived the worst situation dealing with Lexus of kendall dealer. After being a customer for over 3 years, I think I have received the worst treatment and worst customer service. I do not recommend this dealer to anybody, they know how to persuade you to take a car from them, very good sales people, they called me almost every day to renew my lease, until I got tired of their post sale service and decided to change to gunther mazda in fort lauderdale, fl. At this dealer they only care about about the sale. To make a long story short, after I ended my lease 1 year and a half ago, I have been trying to get lexus of kendall dealer to give me the wear and tear company they sold me the insurance through, and sales person doesn't reply texts, phone calls, or even I have been to the dealer and every one seems to wash their hands with my case. Also, AND THE WORST, they told me they would take care of the miles when I traded in my previous lexus, and now I am in collection because lexus's has taken forever to take action in my case. I know is my fault i signed the thousands of pages of contract they make customers sign, and failed to read that lexus is not responsible for miles, however I do remember the sales guy telling me lexus would remove the excess miles because that is the reason why renewed my first lease with them. So, WORST DEALER EVER IN MIAMI, WORST CUSTOMER SERVICE, WORST EXPERIENCE, DO NOT DO BUSINESS WITH THIS DEALER. More

Good customer service! Even though we couldn’t take the car we wanted because of the price, this one is beautiful! I’m glad I upgraded to Lexus! Cecilia was really helpful a Even though we couldn’t take the car we wanted because of the price, this one is beautiful! I’m glad I upgraded to Lexus! Cecilia was really helpful and nice ... 👍 🎆 More

Above and Beyond Great experience at Lexus of Kendall. Walked in on a Thursday afternoon to smiling faces and no pressure. My sales consultant, Cecilia Redonda, kept Great experience at Lexus of Kendall. Walked in on a Thursday afternoon to smiling faces and no pressure. My sales consultant, Cecilia Redonda, kept everything relaxed and friendly. She was incredibly patient and truly my advocate going above and beyond to ensure my satisfaction. Karla and Alfredo were very helpful, too. Got a very good deal and couldn't be happier! : ) More