Lexus of Kendall

LAZY LYING MECHANICS I bought a Lexus certified NX200t 2 weeks ago and the wiper fluid was not spraying onto the windshield. The pump would make a noise and I’d hear the f I bought a Lexus certified NX200t 2 weeks ago and the wiper fluid was not spraying onto the windshield. The pump would make a noise and I’d hear the fluid falling on the floor. I went to Lexus of Kendal and was told that the pump was malfunctioning (although it clearly was pumping fluid on to the ground). They scared me away saying the front bumper would need to be removed and most likely I would have to pay out of pocket because factory warrant would most likely not cover me. I went to JM Lexus and had the car fixed and washed in an hour and a half.... The problem was a leaking hose (makes more sense than a malfunctioning pump). More

Not a great experience, Get things in writing!! As a long time Lexus customer, I decided to do business with Lexus of Kendall because I expected the buying process to be on par the high standards Le As a long time Lexus customer, I decided to do business with Lexus of Kendall because I expected the buying process to be on par the high standards Lexus has. Sadly, this was NOT the case. According to the walls at the dealership, Lexus of Kendall has achieved the "Elite of Lexus" award, which is prestigious among Lexus dealers. However, I was not treated in a manner consistent with this high honor. I strongly urge anyone doing business with this dealership to get everything agreed upon in writing, as well inspect the vehicle in person with your own eyes. More

They damage my credit the first month I got my car Never again!!! The sales person very nice and attentive, everything is beautiful when you go to buy, he was a great sales person BUT the finance depa Never again!!! The sales person very nice and attentive, everything is beautiful when you go to buy, he was a great sales person BUT the finance department (lexus financial bank) damage my credit score on the first month I get my car, they never send any paperwork or bill or invoice NOTHING. I called the dealership and they told me that not worried that the first payment always late so it’s my first time doing a lease so I believe what they said and wait WELL 45 days later they call me that I was 30 days late and put that mark on my credit AS A CONSEQUENCE MY CREDIT GO DOWN FROM 722 to 570 just like that because they can’t do their job. Run for this place, to many dealers. I WOULD NEVER BUY FROM LEXUS AGAIN. Go to a serious dealer with a serious bank! More

My daughter is very happy! I bought a red 2016 Lexus IS for my daughter on Tuesday. They gave me a great price and made the process smooth. I am a happy customer. I bought a red 2016 Lexus IS for my daughter on Tuesday. They gave me a great price and made the process smooth. I am a happy customer. More

GREAT SALESMAN but POOR FINANCIAL ASSOCIATE & POOR PAPERWORK SALES PERSON JOSE GARCIA WAS AWESOME AND GREAT BEST SALES GUY YOU WOULD HAVE MET AND DID A GREAT JOB WORST SERVICE GIVEN BY FINANCE GUY ALFRED OLIVAR SALES PERSON JOSE GARCIA WAS AWESOME AND GREAT BEST SALES GUY YOU WOULD HAVE MET AND DID A GREAT JOB WORST SERVICE GIVEN BY FINANCE GUY ALFRED OLIVARES. EVERYTHING WRONG, HALF HEARTED JOB SO MANY MISTAKES. SOLD ME 3RD PARTY INSURANCE WHICH DID NOT COVER WHAT I WANTED AND WHEN ASKED FOR PROOF WAS GIVEN A RUN AROUND. STILL DID NOT GET MY MONEY BACK FROM CANCELLED INSURANCE. More

Service experience Fernando Valdivia was very profesional and informed me of all the the Technicians findings and parts and estimates to fix the car. Communicated every Fernando Valdivia was very profesional and informed me of all the the Technicians findings and parts and estimates to fix the car. Communicated every step that was needed to fix this he car. More

Great service and great staff amazing prices This is my 2nd time buying a vehicle here, from the momen you walk in they treat you like part of the family friendly and professional, they walways h This is my 2nd time buying a vehicle here, from the momen you walk in they treat you like part of the family friendly and professional, they walways hel you to get a good deal and work with you to satisfy your needs and payments goals More

Excellent customer oriented orientation This was my first Lexus experience, and this dealer made it an excellent one. The staff were well trained, extremely helpful and with an honest desire This was my first Lexus experience, and this dealer made it an excellent one. The staff were well trained, extremely helpful and with an honest desire to get a deal that would be beneficial for both sides. I highly recomemend this dealer for anyone looking for an excellent luxury brand experience More

ROBERT KING IS THE MAN!!!! ROBERT KING WAS PHENOMENAL AND PROFESSIONAL. HE GAVE ME ALL THE INFORMATION NEEDED TO SECURE THE VEHICLE. GREAT PERSON...LOOK FORWARD TO DEALINGS IN T ROBERT KING WAS PHENOMENAL AND PROFESSIONAL. HE GAVE ME ALL THE INFORMATION NEEDED TO SECURE THE VEHICLE. GREAT PERSON...LOOK FORWARD TO DEALINGS IN THR FUTURE. More

WORST customer service EVER I have lived the worst situation dealing with Lexus of kendall dealer. After being a customer for over 3 years, I think I have received the worst trea I have lived the worst situation dealing with Lexus of kendall dealer. After being a customer for over 3 years, I think I have received the worst treatment and worst customer service. I do not recommend this dealer to anybody, they know how to persuade you to take a car from them, very good sales people, they called me almost every day to renew my lease, until I got tired of their post sale service and decided to change to gunther mazda in fort lauderdale, fl. At this dealer they only care about about the sale. To make a long story short, after I ended my lease 1 year and a half ago, I have been trying to get lexus of kendall dealer to give me the wear and tear company they sold me the insurance through, and sales person doesn't reply texts, phone calls, or even I have been to the dealer and every one seems to wash their hands with my case. Also, AND THE WORST, they told me they would take care of the miles when I traded in my previous lexus, and now I am in collection because lexus's has taken forever to take action in my case. I know is my fault i signed the thousands of pages of contract they make customers sign, and failed to read that lexus is not responsible for miles, however I do remember the sales guy telling me lexus would remove the excess miles because that is the reason why renewed my first lease with them. So, WORST DEALER EVER IN MIAMI, WORST CUSTOMER SERVICE, WORST EXPERIENCE, DO NOT DO BUSINESS WITH THIS DEALER. More