Lexus of Kendall

Cannot Meet Lexus Standards One of the best services I have ever received was from Luis and the valet from Service. They were extremely courteous and respectful with my parents a One of the best services I have ever received was from Luis and the valet from Service. They were extremely courteous and respectful with my parents and myself. He offered us concessions and took great care of us. What blew me away was being welcomed back and being acknowledged by our last name. As simple as it is it has made a lasting and memorable impression. Unfortunately, I cannot say the say same when it comes to the new car sales department. As someone who works in sales for a luxury boutique hotel I understand the importance of everyone that walks through my door and deserves the upmost respect and service that is unforgettable. However, the minute my father and I walked through the door a gentlemen on his cell phone and two others were surrounding him at the counter and only one looked us and did not even acknowledge our presence. To add further insult to injury a sales representative was walking around without his mask and until I looked him in the eye did he actually put the mask on. During these times of COVID-19 it is not only careless, but reckless. My father and I walked around without being assisted and I was interested in purchasing the LS-500. It is extremely disappointing when I could not be assisted or even receive the simplest form of respect. The new car sales department of Lexus of Kendall loves the idea of luxury, but they cannot meet the standards of luxury. I now understand why my parents purchased their LS-460L from Lexus of Pembroke Pines and I will be working with them on my purchase. More

Agradecida por la atencion, amabilidad y profesionalismo del Sr. William Corredor, el vendedor que nos guio y asesoro durante nuestro proceso de seleccion de nuestro primer Lexus... Lo recomendamos ampliam del Sr. William Corredor, el vendedor que nos guio y asesoro durante nuestro proceso de seleccion de nuestro primer Lexus... Lo recomendamos ampliamente!!! More

many thank to Freddy Corcho, excellent customer services, he help me to buy my new lexus . ⭐⭐⭐⭐⭐ high class services highly recomend. Many thanks Lexus of Kendall he help me to buy my new lexus . ⭐⭐⭐⭐⭐ high class services highly recomend. Many thanks Lexus of Kendall More

Great staff and great service. Nothing better than Lexus quality. Alex Valdés, sales, gave us a great experience and was very knowledgeable of the product and amenities. Greatly appreciated. quality. Alex Valdés, sales, gave us a great experience and was very knowledgeable of the product and amenities. Greatly appreciated. More

Customer service I have purchased many cars from this dealership but never again. The dealership was very disorganized during my visit on 8/5/2019. The car I came to t I have purchased many cars from this dealership but never again. The dealership was very disorganized during my visit on 8/5/2019. The car I came to test drive was the wrong year and not certified as I was told. The salesman had zero customer service skills also. He gave me a price and told me "bottom line price no negotiation" That ended my relationship with this dealer. Try another Lexus dealer as I am doing. Found the same vehicle for thousands less elsewhere. Avoid Mario at all costs. I miss Tom Butler. More

Impossible to get Warranty Repair My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES300h after many attempts. Lexus of Kendall dealer sai My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES300h after many attempts. Lexus of Kendall dealer said if I maintain my car with them they will fight for me should there be any problem with the manufacturer in the future, so I did. Well, I reported a defect in the backseat leather shortly after my 25k maintenance appointment November 2016 while my car was under warranty. The backseat perforated leather dried and shrunk causing tension on the rest of the seat. It feels very rough and hard to the touch. The manager at the dealer took photographs, and said he will contact the manufacturer. After several months of leaving messages with Lexus of Kendall operator and voicemails I was told the manager no longer works there, and another manager (Bernardo) took over his work. I came in person to meet with new manager March 2017, by which point the problem area became larger, and same problem started to happen on the other side. He took more photos, said it's not a Lexus defect because on one side it is "perfect circle". I contacted corporate, submitted photos, and they asked Bernardo to weigh in. He said I caused the damage but could not explain how, and if there was a defect in the leather he would not be able to tell unless the leather was taken off and he can examine the back side of it. Corporate said I will need an expert in leather to run tests and determine the cause. I have never heard of such a response for warranty coverage. They denied to fix my car while under the warranty. I contacted the 3rd party dispute resolution address, provided by Lexus, several times with no reply. I purchased the car used with 6k miles in 2013 in perfect condition. Since then I rarely used or had passengers in the backseat. When I did have passengers the trips were short, just a few blocks in the city, and my passengers are slim. My car is stored under a carport, in a garage when I am at work, and my windows are tinted so the inside temperature does not get hot often. I have had others cars such as Audi, BMW, Chrysler, Honda over 100k miles and much older that did not have such quality issues even with daily use. My Lexus has premium leather with Luxury package, it should withstand at minimum light use. The problem from initial report to current has grown in size, and continues to grow. Terrible dealer customer service and misinformation, terrible experience with corporate. First and last Lexus. More