Lexus of Kendall

Amazing customer service Was very helpful since the moment I walked in. I got to leave home with a brand new car and couldn't be more happy with the customer service I receive Was very helpful since the moment I walked in. I got to leave home with a brand new car and couldn't be more happy with the customer service I received. Elda riveri 4/09/16 More

Excellent Had an awesome experience with my GX 460 purchase. Mario and Henry Espinosa are excellent and down to earth people. Third vehicle I purchase from Ke Had an awesome experience with my GX 460 purchase. Mario and Henry Espinosa are excellent and down to earth people. Third vehicle I purchase from Kendall Toyota/ Lexus. First was back in 97 with a 4- runner, then in 04 with a Sequoia, now in 2016 with a GX 460. Firm believer of Loyalty.... You treat the customer well, I will always come back. Thank you to Kendall Lexus and the Espinosas... Patrick Kettel More

Excellent Staff & Service! I would like to express my appreciation and thanks to Sean O'Grady, Sales Manager, Ronil Dufrene, Sales & Leasing Consultant; and Maer Zuniga, Vehicle I would like to express my appreciation and thanks to Sean O'Grady, Sales Manager, Ronil Dufrene, Sales & Leasing Consultant; and Maer Zuniga, Vehicle Tech Specialist for their kind assistance and courteous manner in assisting me with my purchase. Their customer service were excellent! More

Awesome Dealership It's always such a pleasure going to Lexus of Kendall. The general manager, Armando, and his team of dealers are one of a kind. For this purchase my d It's always such a pleasure going to Lexus of Kendall. The general manager, Armando, and his team of dealers are one of a kind. For this purchase my dealer was Pete. His hospitality and attention to detail made the visit so personal. He worked his hardest to help me get the best possible experience. I am so pleased with Lexus of Kendall and will continue to buy my cars here! More

Excellent Service It's always a pleasure going to Lexus of Kendall. I had a wonderful experience at Lexus. Armando Ibanez, the general manager was extremely helpful and It's always a pleasure going to Lexus of Kendall. I had a wonderful experience at Lexus. Armando Ibanez, the general manager was extremely helpful and made us feel at home. He answered all my questions and made sure I was comfortable with my new car before I drove away. More

Thank you I went to just look at a car because I had some time left on an existing lease, and then I met Patty Warman. I not only left with a new vehicle but le I went to just look at a car because I had some time left on an existing lease, and then I met Patty Warman. I not only left with a new vehicle but left with the comfortable feeling that I met and dealt with a salesperson who I am more than pleased to have met today. Patty, thank you! More

Really great experience Patty Warman is extremely knowledgable and allows you to have a relaxed, non pressured experience, She is patient and allows you to really get the car Patty Warman is extremely knowledgable and allows you to have a relaxed, non pressured experience, She is patient and allows you to really get the car you want.....Looking forward to working with Patty and the team at Lexus of Kendall. More

Disorganized and unprofessional Very disappointed with my service appointment this morning -- everything about the experience fell short of even the most basic expectations, let alon Very disappointed with my service appointment this morning -- everything about the experience fell short of even the most basic expectations, let alone the heightened level of service that Lexus claims to provide (and for which Lexus charges a significant premium). Had an appointment for routine maintenance (oil change, tire rotation, inspection). When I tried to pay with my prepaid service voucher (which have been accepted without problem in the past), I was told that the vouchers are not accepted on Sundays because they would need to call JM Lexus (who issued the vouchers) to verify the voucher, and JM is closed on Sundays. This seems like a reasonable restriction -- I understand that they need to verify the validity of vouchers issued elsewhere (although, to be clear, each voucher clearly states its own unique contract number, and the redemption instructions to the service provider on the back say nothing about phone calls (probably to avoid situations like this), only that the voucher should be attached to the repair order and *mailed* to JM). Whether the phone call restriction is reasonable or not, the way the entire situation was handled shows just how completely disorganized and unprofessional Lexus of Kendall is. Upon being told that the vouchers could not be used on Sundays, I pointed out that they should've told me about this beforehand (or pointed this out on their website) so I didn't waste an entire trip and half of my Sunday morning. Strike #1: "Oh, well, maybe we could have told you about this if you had an appointment, but you just walked in." False. I made an appointment several days before, and I offered to show Frank my confirmation email. My confirmation code is X01DS91MO8. But, apparently, Lexus of Kendall doesn't even know about your confirmed service appointments. No wonder I've had to wait up to 1.5 hours in the past for the initial consultation (on a prior service visit). Strike #2: After they realized that I did have an appointment, I was told, "well, you probably did your appointment online, so it's a separate system. We have three separate systems. If you actually talked to someone when you made your appointment, then maybe we could've told you." Why should online appointments be any different from phone appointments? Especially when you tell people on your website to make their appointments online and provide a whole scheduling / tracking platform. Three separate systems, with apparently different levels of reliability? Talk about disorganized and unprofessional. As for not talking to me beforehand about the prepaid voucher restriction, maybe this is why everyone else in the past has called me to confirm my online appointments and go over the service requirements beforehand. Or, as I stated above, you could simply say on your website that prepaid service vouchers are not accepted on Sundays. Surely, this is not the first time this has happened. Strike #3: I was then advised to do the service on a different day if I still wanted to use the voucher, and I was told they could pick up my car. "Okay," I said, and I tried to schedule an appointment for that. But nope. "Let's schedule to have someone call you tomorrow morning to schedule your maintenance." So now we have to make appointments to make appointments? I guess maybe one or more of their "three separate systems" needs to rest on Sunday. And the appointment to make an appointment wasn't even really an appointment -- they could offer only a 2-hour window within which they would call me to make an appointment for the actual service. Yes, that's right -- I will need to wait by the phone for up to 2 hours, in the middle of the work day tomorrow, just so I can receive their phone call to make an actual service appointment. To be clear, this is not a review of the service consultant (Frank). I think he is simply constrained by the very disorganized systems and processes at Lexus of Kendall. However, it did feel like he was trying to get me to leave as quickly as possible, and it didn't feel like he tried to go out of his way to help or mitigate the negative experience (again, he's probably just constrained by the systems and processes). Lexus of Kendall -- completely disorganized, unprofessional, and substandard service. Unworthy of the Lexus brand. Very disappointed. --- UPDATE (2016/02/28) --- As stated above, this whole situation arose because the service consultant claimed that he could not call JM Lexus on Sundays to verify my prepaid service voucher. I just checked JM's website -- they are open from 9 to 5 on Sunday (which overlapped with my visit to Lexus of Kendall this morning). So the part about not being able to call in was a blatant lie. Strike #4. More

Patty Warman is #1 I highly recommend Patty if you want a zero pressure relaxed shopping experience. She's very patient and doesn't grill you with questions or practice I highly recommend Patty if you want a zero pressure relaxed shopping experience. She's very patient and doesn't grill you with questions or practice any sort of deceptive sales tactics. I bought an infiniti G37S and the process was fluid with no back and forth. Avoid the sharks and go straight to Patty Warman at Lexus of Kendall. Nagyon Köszönöm Patty Cesar More

Excellent Service Eduardo at Lexus of Kendall is a great sales rep who made me feel 100% at ease. This was my first experience leasing a car without it being a dragged Eduardo at Lexus of Kendall is a great sales rep who made me feel 100% at ease. This was my first experience leasing a car without it being a dragged out unpleasant back and forth game. Eduardo was honest and straight to the point. Very helpful and transparently straight foward. Best car lease experience bar none. More