Lexus of Kendall

Great Service Rep. We took our car for he 5000miles check, And The Specialist that took care of us, Was Great !! Exceeded the service expectation we had. We went after We took our car for he 5000miles check, And The Specialist that took care of us, Was Great !! Exceeded the service expectation we had. We went after work and he realize that we were tired and he provided us with the loaner to minimize any inconhinience for the waiting time. Victor Rodriguez, follows your company values., he went above and beyond to make us feel welcome and appreciated. Great Service !! Keep it Up More

Service Excellent service and service rep. The idea that I need to write an essay to respond to a survey is absurd and the person(s) responsible should be fir Excellent service and service rep. The idea that I need to write an essay to respond to a survey is absurd and the person(s) responsible should be fired. If you do this again, don't expect a response. More

Rapacious, Incompetent and Dishonest Brought Lexus in for service of failed microswitch. They called and said it needed $1,000'd of repairs including $99 wiper blades, brakes, computers, Brought Lexus in for service of failed microswitch. They called and said it needed $1,000'd of repairs including $99 wiper blades, brakes, computers, etc. Also complained of cracked dashboard and was advised to contact Lexus. I told them to just repair the suspension fault and and was charged over $2,000 for what is truly only a $50 part that installed in minutes. They quoted $well over 2,000 for the dash replacement. I called the Lexus Customer service center and they were rude and indescribably dishonest. They said they would pay for half of the replacement part but only if the dealer installed it. I explained that the price the quoted for the part was TWICE the verified cost of the part online and that their quote for labor was MORE THAN DOUBLE that listed in the Lexus flat rate manual and verified on the Lexus Owners Group website. She said "final offer take it or leave it!". Subsequently pulled in with a stuck open sunroof only because it was going to rain. Was told I needed a $1,000 r&r of the motor. Got home and troubleshot myself. There was a leaf stuck in the track. One year ago received Lexus recall to replace the dash I complained of three years ago. Despite multiple calls still no replacement and multiple promises broken. Not only is this dealership the worst I have ever encountered and totally corrupt - Lexus is not a bit better. The outrageous markup of parts and the criminal deception as to needed repairs is astonishing. First - don't EVER buy a Lexus. Second - don't ever bring it here for service. More

My worst so far Rude and unprofessional staff, especially a person named Rina Ramirez, who is ironically the person you experience when is time to make a new leasing Rude and unprofessional staff, especially a person named Rina Ramirez, who is ironically the person you experience when is time to make a new leasing decision. Obviously, a large number or these ratings have to written by their sales staff and their families. Search different dealership options when leasing a Lexus vehicle, otherwise you will be remembering this post when encounter their customer service. More

Excellent Sales experience Helped by Dean Rosen. Extremely professional & knowledgable. Very pleasant lease experience. BEAUTIFUL nx sport vehicle. Helped by Dean Rosen. Extremely professional & knowledgable. Very pleasant lease experience. BEAUTIFUL nx sport vehicle. More

Personalized and Friendly service Dealt with Eddie Abdool and received a very good deal and attentive service to detail on what my wants and needs were for my 2016 Lexus ES350. Excelle Dealt with Eddie Abdool and received a very good deal and attentive service to detail on what my wants and needs were for my 2016 Lexus ES350. Excellent job! Will refer others! More

Service Great people Great service Great price I am always grateful for be by treated like family I'd recommend them to anyone as I have had a Lex Great people Great service Great price I am always grateful for be by treated like family I'd recommend them to anyone as I have had a Lexus firm them for 13 years More

Excelente Desde que entre me senti muy a gusto. Pete fue mi vendedor y fue muy amable y muy atento, estoy muy contento con el auto y agradecido Desde que entre me senti muy a gusto. Pete fue mi vendedor y fue muy amable y muy atento, estoy muy contento con el auto y agradecido More

Great job Maria Velasquez from the Internet department is the best. She is so helpful and definitely made it a point to get me what I was looking for. I would h Maria Velasquez from the Internet department is the best. She is so helpful and definitely made it a point to get me what I was looking for. I would highly recommend her if you're calling for sales! More

Everything good No complaints. Service was fast and personnel friendly and professional. Nice looking dealership and excellent service overall, specially the Internet No complaints. Service was fast and personnel friendly and professional. Nice looking dealership and excellent service overall, specially the Internet sales department and Eduardo Solis. Thank you. More