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Lexus of Kendall
Miami, FL
260 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 260 reviews
November 06, 2024
If I could rate below a 1 start I would! First I started by looking at the reviews and all of Kendall's responses are: We strive for excellent customer service and it sounds like we fell sho First I started by looking at the reviews and all of Kendall's responses are: We strive for excellent customer service and it sounds like we fell short in your case. We would like to understand more about what happened and see how we can make things right. I tried to call them and explain what has happened. I have called now for 3 days without any response from them. I bought a $62K L certified Lexus from the a week ago. I bought from them because of the L certification on the car. I am from out of town and could've bought a car much closer to home, but we bought from them because of the L certification. Since we were out of town we were under a time crunch and couldn't return to the dealership after noticing that the brakes were warped. We called our Product Specialist and he said that's ok we'll take care of you. We took our new car to our local Lexus dealership and they confirmed the brakes are indeed warped. We are talking about $500 in work to make the brakes right. Now our Product Specialist isn't talking with us and has referred us to Luis the Service Manager. He too isn't talking to us. So we have called the GM, Tim. Who isn't calling us back. Buyer beware! These guys don't stand behind their products and I truly believe that Lexus would be ashamed that this dealership is selling their brand the way they do! I will tell everyone I know to stay away from this dealership as they are only out for the sale and not for making sure they do the right thing! Even though all of their emails, and reveiw responses say they would love to make things right! Not true! Stay far away from this dealership! Please don't get sucked in by them saying they want to make things right, as they do not. You too will not get any type of return calls or have them make it right. They will take your money and run! More
by vernettebergstrom
Employees Worked With
Hucu Willems, Luis Rivera, Tim Gilbert
September 04, 2024
I am reaching out to complain about an issue that occurred this morning 9/3/24. I had a 7 am appt for 2nd key programming. at about 703 a nice young man comes out to tell me that since the day befo occurred this morning 9/3/24. I had a 7 am appt for 2nd key programming. at about 703 a nice young man comes out to tell me that since the day before 9/2 they have been dealing with a programming issue with the system and it was not yet resolved, so they couldn't give me the 2nd key and that another appt was necessary. Of course I asked why I didn't get a call the day before to tell me this information to which there was an I DONT KNOW response. So I go to my car and grab the plastic seat cover and the paper floor mat and 'hand' it to one of the techs. I get back in my car and dot see the keys so I ask a fellow who appears to be in charge and he says they're in the car BOSS. I say, please don't call me that I have a name. So again back in the car and I see the service ticket on the mirror so again, i get out walk to the service counter and put it there.(rather than throw it on the ground like many would do). "same fellow" tells me that t"there is a trash can BOSS" I walk over to him and say I asked you to not call me that and I don't know how your ticket system works! I ask for his name and he refuses to give it to me. I then ask again and he states that I am disrespecting him and walks away. So I ask another advisor (I THINK it was TARA) what his name is and she says CHRIS, but doesn't know his last name! Anyway, he has long black curly hair and a beard and was very abrupt with me. Bottom line, I have to come in again to get the issue resolved and deal with probably the same unpleasantness from the staff again. Luis, it seems like every time I go in to your service area I have some type of problem from the staff. For a high-end car dealership, I expect so much more. Please tell me what you suggest I do the next time so that I can avoid these issues. I love the car, but it's like going to the dentist every time I go to the service area. I await your suggestions and response. Thank you More
by charliealf
Employees Worked With
Chris
July 10, 2024
The newest television advertisement for Lexus states, “The first thing Lexus made wasn’t a car, it was a promise. That you would be welcomed and cared for, whenever, wherever, however.” Since May 20 I h “The first thing Lexus made wasn’t a car, it was a promise. That you would be welcomed and cared for, whenever, wherever, however.” Since May 20 I have taken my car to the dealership 4 times to fix several issues supposedly related to the key fob; in fact, one time they kept the car for five days and still did not repair the issues. The service manager, Luis Rivera, told me on June 28 they would be having a field technology expert come in to the remedy the issues. I have reached out to Luis 3 times since he told me that and still do not have a date to bring in the car. This kind of treatment certainly does not reflect the quoted commercial. This car is my fifth Lexus and may be the last. Donald Jones Coral Gables More
by jonesalegriano1
Employees Worked With
Luis Rivera, service manager
May 26, 2024
Excellent customer service , quiero agradecer a Juan soto manager de financiamiento , el es excepcional y muy profesional, el se aseguró que mi amigo saliera satisfecho , gracias a él se cumplieron sus sueño manager de financiamiento , el es excepcional y muy profesional, el se aseguró que mi amigo saliera satisfecho , gracias a él se cumplieron sus sueños, Gracias 🙏 Juan !! More
by rudysbelbf
Employees Worked With
Juan Soto, Maria Velasquez, Patty Warman
April 20, 2024
Chris was amazing he did an amazing job I needed to change my oil asap and in 1 hour he had my car he suggested on what my car needed he did an amazing job definitely will Come here again change my oil asap and in 1 hour he had my car he suggested on what my car needed he did an amazing job definitely will Come here again More
by jennycastro03
Employees Worked With
Christian Gonzalez Reinaat
