Lexus of Huntsville | Page 4

Tammie Johnson is my Go-To Service Advisor. On every visit, she treats me fairly and professionally. She has never disappointed me! On every visit, she treats me fairly and professionally. She has never disappointed me! More

Brink took excellent care of me during my car’s recent regular service. He explained everything and showed me a feature I didn’t even know I had. Highly recommend! regular service. He explained everything and showed me a feature I didn’t even know I had. Highly recommend! More

Brink, in the maintenance department, is outstanding! Brink always has a smile and is easy to converse with about any issue or concern. He always gives me a thorough summary work completed and answers Brink always has a smile and is easy to converse with about any issue or concern. He always gives me a thorough summary work completed and answers my questions. More

The service department and Rob Massingill are wonderful. I have taken my vehicle to other places but when I heard that Rob was at Lexus I returned. He is very responsive, returns my calls and explains every I have taken my vehicle to other places but when I heard that Rob was at Lexus I returned. He is very responsive, returns my calls and explains everything that needs to be done. He goes beyond to meet my schedule. More

Not real crazy about the call-in system for making a service appointment, but the service itself is always excellent. My service consultant this trip, Brink, was extremely thorough in explaining service service appointment, but the service itself is always excellent. My service consultant this trip, Brink, was extremely thorough in explaining service needs and costs, and stayed in touch on progress while I was away in a loaner car. This service required some time. More

Dealership was very good. Brink was very helpful and courteous. He took care of everything and contacted us when it was finished. Brink was very helpful and courteous. He took care of everything and contacted us when it was finished. More

My service advisor Tammie is a pleasure to deal with. Pleasant personality and very clear in her explanations of service to be performed. Whenever I need service at Lexus of Huntsville location I always Pleasant personality and very clear in her explanations of service to be performed. Whenever I need service at Lexus of Huntsville location I always request Tammie. Btw: I'm driving to Florida in the near future and have a loose fender and other undercarriage damage that will be addressed by auto body shop upon my arrival in Florida. Tammie had the service technician fasten down my fender for the long drive so I wouldn't have any issues on the road. Sincerely appreciate the service team's efforts. Above and beyond expectations. Thanks team! More

An excellent salesman Francisco Diaz but. I explained prior to driving an hour and a half there We would need the process to be expidited because of my husbands health . We agreed on price a I explained prior to driving an hour and a half there We would need the process to be expidited because of my husbands health . We agreed on price at 2 pm but it took the office until after 5 for paperwork??? We were paying cash and told them again because of my husband’s health issues we need it expedited. I love the car. Good salesman but aweful office. I will not recommend this dealership or ever buy there again. A shame. Good salesman and. Excellent selection of nice automobiles. More

Drew was very helpful & had everything ready to go for us! He was courteous & even helped us with things that needed to be moved out of the car. us! He was courteous & even helped us with things that needed to be moved out of the car. More

Very professional and courteous service. Service was provided in a timely fashion. Will definitely return. Service was provided in a timely fashion. Will definitely return. More