Lexus of Henderson - Service Center

Clean, friendly and courteous . The staff was very knowledgeable has the check in process down pat The staff was very knowledgeable has the check in process down pat More

No problems with squeaking with breaking until AFTER my tire rotation and oil change. They did not perform the software update at time of service and it only got done because I brought it up based on my Le tire rotation and oil change. They did not perform the software update at time of service and it only got done because I brought it up based on my Lexus app. Had to come back a different day which was extremely inconvenient and they said they couldn’t find anything wrong with the breaks at that second visit. So my car is still making sounds with breaking because of something that was done at time of service and they “can’t find anything wrong to fix”. Pretty dissatisfied overall. More

5 hours for a 5,000 mile service is unacceptable. We will not use this dealership We will not use this dealership More

The service manager was very courteous and professional in explaining what to expect in our first Lexus servicing. We were provided with a courtesy vehicle home while our Lexus was being serviced. I was ve in explaining what to expect in our first Lexus servicing. We were provided with a courtesy vehicle home while our Lexus was being serviced. I was very pleased with the service. More

Stephen is great as always! Makes the experience smooth and excellent. Always willing to help and answer any questions. Thank you! Makes the experience smooth and excellent. Always willing to help and answer any questions. Thank you! More

Wonderful experience with all staff members! They were all very helpful . Totally recommend this dealer to anyone that is not satisfied with who they deal with now. They were all very helpful . Totally recommend this dealer to anyone that is not satisfied with who they deal with now. More

Service is good but waiting time was longer than I expected. Overall I am happy with it. expected. Overall I am happy with it. More

Always Friendly , fast , efficient. . .. fixed all that requested and what needs to be done for mileage . .. fixed all that requested and what needs to be done for mileage More

David helped with my service and gave me all the appropriate information needed. Such a quick an easy process. appropriate information needed. Such a quick an easy process. More

Sucks because I have had a good experience here before, but this time Tyler the person who helped me, forgot to tell me my car was ready, and only told me once I asked him almost 6 hours later for an updat but this time Tyler the person who helped me, forgot to tell me my car was ready, and only told me once I asked him almost 6 hours later for an update, after he said it would only take “a couple hours”. Then when I asked for a lyft back he said ok, but never sent one and I waited 30 minutes and realized I wasn't gonna get a response and had someone drop me off at the dealership only to find out that Tyler's office was locked and lights were off, so I went to the other service manager for him to help me get my car, Im sure this just happen to be a bad day because like I said, I believe Tyler was the one that was super helpful with me in the past with my car. Just sucks I had to go through it. Especially cause I needed a car. More